Oakcastle Reviews 

271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional audio quality, noting that the compact devices deliver surprisingly powerful sound and sport a smart, solid design. Consumers also love how remarkably easy the products are to set up and operate for everyday listening. Furthermore, shoppers highlight the helpful support team for providing prompt assistance when needed. Some reviewers were not happy with software update requirements that necessitate a working Windows computer to resolve technical error messages. However, a small portion of people also mentioned encountering occasional quirks such as unexpected system freezes or volume distortion issues during extended use.

What people talk about most

Product

People report positive experiences with the product, highlighting the excellent sound quality, compact... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

User experience

Users describe positive interactions with user experience, highlighting how simple the devices are to set up... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent sound performance and solid... See more

Staff

Reviewers mention positive feedback about staff, highlighting that customer support agents are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple and solid design, easy to use and transfers via Bluetooth to my Bose loudspeaker easily in seconds. Sound is excellent too for such a small player. Instructions also simple and easy to follow,... See more

Rated 5 out of 5 stars

The support team were excellent. They responded very quickly to my query regarding my DAB radio. The proposed solution worked perfectly. It is really good to know that such a fine support team is beh... See more

Rated 5 out of 5 stars

Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on... See more

Company replied

Rated 5 out of 5 stars

I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(271)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

I really love the product

I really love the product. It’s easier to bring it out on my patio & listen to music than my iPad unless I want to watch a video with the music. And I can hook it up in my car. This is the fourth one I’ve bought due to my son busting two up when he was careless on his e-bike. Gave him mine & bought another one.

17 October 2024
Unprompted review
Rated 2 out of 5 stars

DAB 400 power failed

Bought a Oakcastle DAB 400 from Amazon April last year, so 18 months ago. Worked fine initially, and it was placed in my wife's crafting room where it had very infrequent use. Checked on it today (as I was putting up picture hooks in the room) to find the DAB 400 dead - no clock displaying and no power. Changed the power source. Still nothing. I would have checked the fuse in the plug but it's a sealed unit. Regrettably I failed to register initially for the extended warranty, so basically that was a wasted £100. Lesson learnt - always register for a warrantly.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

One of the best purchases I have made recently!

I have been enjoying my HIFI500. I bought it to enjoy the many CDs that I have not digitized and I am so glad that I did. The sound is great and the compact size of the unit makes it convenient. I have been going down memory lane listening to all of the music that I have been missing the last nearly 20 years.

The HIFI500 is priced really well compared to similar units and the delivery was fast.

19 August 2024
Unprompted review
Rated 3 out of 5 stars

The majority oakcastle cd 100 free…

The majority oakcastle cd 100 free standing or wall Mountable hifi has some major issues with it.
1...it doesn't have a headphone port and all electrical music items for the home should have a headphone port.Although many incorrect descriptions online says it does,but IT DOESNT.
2...THE ALARM...this is a joke it has to be as the volume will come on at number 14 which is far to loud for any bedroom.It cannot be set any lower or higher than 14 for the wake up alarm.
3...It has no battery back up if the power goes out during the night and you have an alarm set you will not be getting up as it will reset time to zero.
4...if you play music at night to fall to sleep to especially the radio it does have a sleep timer.But all you will hear is a lot of hissing over the radio at any volume below number 5.So what's the point.
5...Its designed to stand freely and take up little space but you have to hold it tight when changing the cd as it will topple over as there is no real base weight to it.
6...a piece of long wire is your fm Antenna and really this unit could have benefited from an actual telescopic fixed antenna for style.
7...Well I think this item has been thrown together and basically no real thought went into it as all I have mentioned above could have made this a really REALLY good hifi unit.
SO BASICALLY it's just a cd/fm player with Bluetooth and aux input with a decent sound but not bassy at all.The clock,alarm and timer sleep function are useless if you want it for an alarm clock in the bedroom to WAKE UP THE WHOLE STREET

10 July 2024
Unprompted review
Rated 5 out of 5 stars

The CD player (CD10) of substance and great price

The CD player (CD10) is the first player I've bought in ages that has some substance to it. Came with all the cables I could need, plus included batteries. The controls are easy to use and the sound quality is perfect. Great price too. Very pleased.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase

This was purchased for an elderly relative. It
needed to have simple controls, good sound quality and look smart. It ticks all boxes plus the warranty was extremely easy to register. Very happy with this purchase.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

This CD Player is fantastic

This CD Player is fantastic, with the ability to play MP3 CDs and being fully rechargeable, it also has Bluetooth. Fantastic Range of Colours that will not break the bank balance.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Have radio/cd player approx month , very happy with it!
Sound is great, does exactly as stated.
Great value for money👏👏👏👍

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Beyond Expectation

I like using a portable CD sometimes and I had just discovered the Oakcastle CD125. OK, let's get over the hill of negative. Not so much a hill as a slight bump - the speakers. Can't think really where they would be useful, but hey they're there. So, sound. I have used these with Sony 1000M3, Sennheiser Momentum over ear and 1More triple driver in-ear headphones. It was a three bears experience, Sony being bass heavy, 1More tending to lightness and the Sennheiser just right. Use the EQ to get the best out of each. The Momentum's, using EQ 'Rock' and playing Manfred Mann's Earth Band 'Martha's Madman' was stunning. Poor quality kit makes bass lazy, imprecise, but here, my word, hard, fast attack. You could hear the bass drum actually being a bass drum. The sharper staccato snap of the drumsticks on skin was well reproduced too. This really is way beyond expectations. Then I thought push it a bit. The very deep bass underlying the Lorde 'Royals' track is all there and again, fits in its place among the music. I used the 'Pop' EQ here. Add to the sonic experience the solid and very tactile nature of the product and I'm as satisfied as a cup of hot chocolate on a cold, rainy day. (This is a personal review).

29 February 2024
Unprompted review

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