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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often feel identical to their online descriptions and are well-made, durable, and tarnish-free. Many people appreciate the attention to detail, with products arriving in branded boxes and looking beautiful. The customer service is frequently highlighted as exceptional, with reviewers commending the prompt, professional, and helpful responses to inquiries and issues. However, some customers also noted issues with order fulfillment, including items not being received or taking a long time to arrive. A few other people also felt that the product quality was poor, with items looking different from website images, breaking, or tarnishing quickly. Some reviewers were not happy with response times, mentioning delays or a lack of communication from customer service.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many praising the durability, craftsmanship, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the quick and helpful replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed order and confirmed immediately. They messaged me items would be mailed 3/5 days after inspection. Also before shipping they send you a video through email showing the item and packaging. Can’t... See more

Rated 5 out of 5 stars

I am so impressed with the customer service I received! I placed an order, and one of my items turned out to be out of stock. Before I even had a chance to worry, their team contacted me proactively.... See more

Rated 5 out of 5 stars

Oak juri has pretty pieces, the boxes come with true branding and the customer support survice is available on whats app and via email. I had my pieces stolen and their team has been helpful in resolv... See more


Company details

  1. Fashion accessories shop

Written by the company

At OAK JURI, we believe that true luxury lies not in the price tag but in the craftsmanship and beauty of each piece. Our collection of earrings, necklaces, rings, and more is designed to bring timeless sophistication into your life without compromising your budget.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Your new favorite pieces at a great price

I received my Juste Un Clou bracelet from Oak Juri and it is my new favorite staple bracelet. The paved diamonds and rose gold tones make it feel like the real thing. I have always been so impressed with Oak Juri's products and commitment to quality! Highly recommend.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

I bought a 18k gold-plated necklace a…

I bought a 18k gold-plated necklace a while ago, and I'm beyond impressed with the quality! The shine and color are absolutely stunning, identical to solid gold. I've worn it daily, even in humid weather, and it has held up beautifully with no tarnishing or fading. I also bought a bracelet, received the wrong one but customer service was quick to respond and will be sending me the correct one which will be arriving soon!

8 March 2025
Unprompted review
Oakjuri logo

Reply from Oakjuri

Hi Sidra,

Thank you so much for your amazing review! 🌟 We’re so happy to hear that you’re loving your 18k gold-plated necklace and that it’s held up beautifully, even in humid weather! 😊 We also appreciate your understanding with the bracelet mix-up, and we’re glad our customer service was able to resolve it quickly. Your feedback means the world to us, and we can’t wait for you to enjoy the correct bracelet soon! 💖 Thanks again for choosing us!

Rated 4 out of 5 stars

High fashion for a fraction of the price!

Products come in the brand boxes, so you know this company pays close attention to detail! Each product feels identical to the product listed online. Shipping takes about a week, but worth it for the quality of the pieces you receive. Oakjuri's commitment to quality makes any recipient feel special.

6 March 2025
Unprompted review
Oakjuri logo

Reply from Oakjuri

Hi Madi,

Thank you so much for your incredible review! We're beyond thrilled to hear that you appreciate the attention to detail we put into every order, from the packaging to the quality of the pieces. 💖 It’s amazing to know that our products are meeting your expectations and making you feel special! We truly appreciate your support and can’t wait to continue providing you with high-quality pieces. 😊✨

Rated 5 out of 5 stars

I am LOVING my Oak Juri jewelry

I am LOVING my Oak Juri jewelry! The pieces all looked exactly as pictured and all were very good quality. I wear them all the time and haven't came across any issues! Highly recommend and will definitely be getting more soon!

26 February 2025
Unprompted review
Oakjuri logo

Reply from Oakjuri

Hi Stephanie,

Thank you so much for your amazing feedback! We're so thrilled to hear that you're loving your Oak Juri jewelry. ✨ It means a lot to us that the pieces are exactly what you expected and that they’re holding up beautifully. We're looking forward to seeing you rock more of our pieces soon! If you need anything else, don't hesitate to reach out. 😊💎

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