OakNorth Bank Reviews 

21,005
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably straightforward online account opening process, noting how easily they can navigate the digital platform to manage their personal savings. Consumers also deeply appreciate the highly competitive interest rates offered on fixed-term accounts alongside remarkably smooth, secure, and completely hassle-free bank transfers. Though some reviewers noted frustrations regarding unexpected interest rate fluctuations or sudden drops shortly after opening their new accounts. A few other people also noted minor inconveniences regarding withdrawal processing times, reliance on third-party verification systems, or the completely online account documentation.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising the straightforward and quick online... See more

Website

Users describe positive interactions with the website, highlighting an efficient and straightforward online... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive interest rates and... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, reliable, and... See more

Value for money

People report positive experiences with value for money, consistently highlighting great interest rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used OakNorth before super easy to set up on line, when savings mature clear simple instructions with interest and when your funds are going transferred to your nominated account . No compl... See more

Company replied

Rated 5 out of 5 stars

I opened a Fixed rate cash ISA and was pleased with the account rate. It was for a transfer from another provider which had not matured. Whilst waiting for the maturity period to end the product rat... See more

Company replied

Rated 5 out of 5 stars

Already had a fixed rate ISA with OakNorth and was unsure whether I qualified to open another. I asked the question and was assured that it wasn't a problem and the account was set up the following da... See more

Company replied

Rated 5 out of 5 stars

I really love the OakNorth app.... One of my absolute favourites. Being able to see accounts, balances, interest payable at maturity, time showing how long it has been active and time to maturity is a... See more

Company replied


Company details

  1. #2 of 51 best companies in Bank
  2. #28 of 104 best companies in Financial Institution
  3. #2 of 4 best companies in Private Sector Bank
  4. #3 of 19 best companies in Savings Bank

About OakNorth Bank

Written by the company

Founded in 2015 by entrepreneurs, OakNorth is a digital bank focused on empowering scaling businesses with £1m-£100m in turnover that are often overlooked by traditional banks. Through fast, flexible debt finance, OakNorth has injected over £11bn into UK and US communities, supporting growth across diverse sectors, including healthcare, hospitality, manufacturing, property development, and more. OakNorth also offers tailored business banking solutions, including current accounts and savings vaults, designed to help businesses scale at speed. For personal savers, the bank provides competitive savings accounts, enabling customers to achieve their financial goals while contributing to the growth of UK entrepreneurs and high-growth businesses. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Visit www.oaknorth.co.uk for more information.

Contact info

4.8

Excellent

TrustScore 5 out of 5

21k reviews

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4.8

All reviews

(21,005)

3,926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and polite

Helpful and polite. Easy to understand.

22 August 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so glad to hear that you found our service helpful, polite, and easy to understand. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent company with very competitive…

Excellent company with very competitive saving rates.Easy website to navigate and would highly recommend.

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted to hear that you find our savings rates competitive and our website easy to navigate. Thank you for your kind words and high recommendation!

Rated 5 out of 5 stars

Have used Oaknorth for various accounts…

Have used Oaknorth for various accounts and find their products are just what I need.

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so pleased to hear that our products meet your needs and that you've had a positive experience with us across various accounts. Thank you for your feedback!

Rated 5 out of 5 stars

Easy to use

Easy to use, whether through website or phone app. All information about your accounts is there to see very clearly. Good and clear communication from staff when providing information about your accounts or letting you know about website/app updates.

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted to hear you find our website and app easy to use, and that your account information is clear. It's also wonderful to know our staff provides good and clear communication. Thank you for your positive feedback!

Rated 5 out of 5 stars

Online ISA account with competitive…

Online ISA account with competitive interest rate. Good trust pilot review.

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so glad you're pleased with our online ISA account and its competitive interest rate. Thank you for your positive feedback!

Rated 5 out of 5 stars

Just good service

Just good service

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted to hear you've received great service from us and we really appreciate your feedback.

Rated 5 out of 5 stars

Easy access to account and very much…

Easy access to account and very much appreciated talk with your personal bankers when I needed some guidance

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted you find accessing your account easy and that our team was able to provide the guidance you needed. We really appreciate your kind feedback.

Rated 5 out of 5 stars

Used over 100 Apps this OakNorth always…

Used over 100 Apps this OakNorth always secured one out of all
Best security features ever easily accessible

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted to hear you find our app easy to use and particularly value its security features. We really appreciate your fantastic feedback and support.

Rated 5 out of 5 stars

I had reason to telephone because I was…

I had reason to telephone because I was logged out of my account due to password problems. I fully expected to get the standard queues and other problems. Not so! My call was answered immediately by a very competent and helpful gentleman. He solved my problem quickly and efficiently.

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We are so pleased to hear about your positive experience with our customer service team. It's wonderful to know that we could resolve your password issue quickly and efficiently. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Professional

Professional. Smooth service.

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted to hear you found our service professional and smooth, and we really appreciate your feedback.

Rated 5 out of 5 stars

The app is very straightforward and is…

The app is very straightforward and is to use and it’s explains everything in simple terms

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so pleased to hear that you find our app straightforward and easy to use, and that everything is explained in simple terms. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, thank you .

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We are truly happy to hear that your experience with us was so positive and easy. We appreciate your kind words!

Rated 5 out of 5 stars

safe money

Great interest rate and an easy-to-use site.

7 September 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted to hear that you appreciate our interest rates and found our website easy to use. Thank you for your positive feedback!

Rated 5 out of 5 stars

Transaction was seamless.

Transaction was seamless.
Very happy with the service

22 August 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so pleased to hear that your transaction was seamless and that you are very happy with our service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great experience with Oak North.

Great experience with Oak North.
The app is so stress free and easy.
Modern approach to everyday banking.
Always a pleasure.

23 August 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so pleased to hear that you find our app stress-free and easy to use, and that you appreciate our modern approach to banking. Thank you for your kind words!

Rated 5 out of 5 stars

All dealings with Oaknorth are handled…

All dealings with Oaknorth are handled with ease and efficiency.

22 August 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so pleased to hear that your dealings with us have been handled with such ease and efficiency. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to contact for help

Easy to contact for help. Get answered quick. Polite and friendly service.

9 August 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're so glad to hear that you found it easy to reach us for assistance and that you received quick, polite, and friendly service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I didn’t have any problems…

I didn’t have any problems re-investing, I have had problems in the past, with Oak North, my password seemed to be rejected a lot, this time it wasn’t, and the interest is good, I am happy with that ,

22 August 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're glad to hear that your recent experience with re-investing was smooth and that you're happy with the interest rate. We appreciate your positive feedback!

Rated 5 out of 5 stars

Really easy to go on to the website

Really easy to go on to the website . All information there to check and find out about new products,interest rates and different accounts. Easyily can move and deposit without any issue. Very happy with their services.

20 August 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're delighted to hear that you found our website easy to use and that all the information you needed was readily available. It's wonderful to know that you're happy with our services and found moving and depositing funds straightforward!

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