Oats & Rice Reviews 77

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beautiful designs, luxurious softness, and high quality. Many people are thrilled with their purchases, often buying multiple items due to their satisfaction. The delivery service is frequently mentioned as fast and efficient, with customers appreciating the prompt arrival and excellent communication regarding status updates. Reviewers also commend the thoughtful and beautiful packaging, often noting the attention to detail. However, some customers were unsure about the color of their items upon arrival, leading to returns in some cases. A few other people also felt that despite the good quality, the material was slightly itchy or questioned if it was genuine cashmere.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as beautiful, soft, and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful, soft, and luxurious... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had purchased a scarf in a boutique and loved it so I looked up the website. I ordered two more shawls, in different colors. They arrived very quickly, I receive multiple status updates to inform me... See more

Rated 5 out of 5 stars

Very happy with the product. I have bought three of the cashmere scarves. The first two I bought at the Spirit of Christmas Fair last year - one for me and one for a friend.I decided to treat myself t... See more

Company replied

Rated 5 out of 5 stars

I have made 2 purchases from this company. Fabulous soft quality cashmere. Lovely beautiful designs. I bought the sailor rib neck scarf, perfect length for single wrap around the neck once or twice wi... See more

Rated 5 out of 5 stars

Unfortunately the colour of the cashmere hood was not the shade I was looking for so had to return. Other than that, it was of good quality. The seamless return and prompt refund did not disappoint so... See more


Company details

  1. #136 of 283 best companies in Fashion accessories shop

Written by the company

Remarkable scarves and other fashion accessories made from the softest cashmere.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

77 reviews

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Rated 3 out of 5 stars

Love the designs of this brand-I…

Love the designs of this brand-I ordered the moss green scarf with red trim. However I’m slightly skeptical as to whether my scarf is genuine cashmere-my skin hates wool but I can get away with cashmere and this is slightly itchy

13 October 2025
Oats & Rice logo

Reply from Oats & Rice

Hi Peter,

Thank you for your honest feedback and for your kind words about our designs.

We can assure you that your scarf is made from 100% GOTS-certified organic cashmere, fully traceable to the farms where the fibre is sourced. This is among the highest standards in the world, and we’re proud to be one of the few brands that meet it.

We spend a great deal of time crafting and refining samples to optimise for comfort and softness, and the feedback we receive from customers is almost universally about how soft our cashmere feels. It seems this might be a rare case where the texture feels different to you, and we completely understand, after all this varies greatly from person to person.

We’d never want you to keep something you’re not fully comfortable wearing, so we’d be very happy to arrange a return and full refund. Please reach out to us at contact@oatsandrice.com and we’ll take care of it.

Warm regards,
The Oats & Rice Team

Rated 5 out of 5 stars

Wrapped in happiness!

I had purchased a scarf in a boutique and loved it so I looked up the website. I ordered two more shawls, in different colors. They arrived very quickly, I receive multiple status updates to inform me when it would arrive. Prompt delivery! They also came individually wrapped in lovely little muslin bags, which are great for storage and spotting them quickly in the cupboard. I am thrilled with the two pieces, deliciously soft and cozy, you can tell they’re nice quality too. Thank you!

17 September 2025
Rated 3 out of 5 stars

Wrist warmer gloves

Delivery was fast however the wrist warmer gloves are very tight and not worth £75. The model must be the size of a child.

14 August 2025
Unprompted review
Oats & Rice logo

Reply from Oats & Rice

I’m sorry this product didn’t meet your expectations. Our team will be in touch shortly to arrange a return collection.

Rated 5 out of 5 stars

Absolutely love the scarfs and am keen…

Absolutely love the scarfs and am keen for more colours to come back in stock. They are really adaptable to different weather / climates, and can be dressed up or down. Such beautiful quality to the products themselves.

12 June 2025
Rated 5 out of 5 stars

I bought a beautiful triangular scarf…

I bought a beautiful triangular scarf with ruffles a few years ago and I absolutely love it. The quality and warmth and sheer stylishness it adds to my outfit.
Therefore I wanted to buy the same for two of my friends. I was so disappointed to see the same scarf is no longer available on the website. I hope you bring it back with more colour options!!
Anyway I bought a long scarf with ruffles for my friends. Beautiful but not quite as lovely as mine .
Please offer more colours and perhaps even a broader range.
Your products are wonderful and make superb elegant gifts .

11 May 2025
Rated 5 out of 5 stars

the best

These cashmere products are the best that I've found! I love the softness and the breadth of patterns available. Cashmere is usually so stately it can be stuffy, but Oats and Rice make cool patterns and textures and
color shades!

3 March 2025
Rated 3 out of 5 stars

Europe delivery

I ordered for a product to be sent to Europe. I got a custom payment request from the delivery company which added a significant amount to the cost overall.

1 I didn’t know this would be added. It would be helpful to have a warning up front and for the customer to then decide if they want to proceed.

2 the request looked very much like a spam / fake email so initially I didn’t pay.
It was quite confusing

3 the payment was made separately. Can it be added to the overall payment?

Otherwise the product was great and delivery very quick

16 January 2025

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