Order placed on 10/02/21 and paid for. On 17/02/21 received email stating they were currently in back log due to bad weather conditions. 21/02/21 received E-mail stating parts were ready for dispatch.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed an order at the beginning of April which ran into all sorts of problems with the couriers. It did take far longer than anticipated to get the goods because the courier kept taking th... See more
Company replied
I can’t thank the customer service team at occ supplies enough for sorting out the problems we had with UPS in delivering my order. The customer service team were in constant contact with me even at t... See more
Excellent service from OCC supplies, thank you for the little something that was put in with my order, it did bring a smile to my face Courier company prompt as normal so thank you all involved in g... See more
Company replied
Company details
Written by the company
Spinara Casino was founded by a dedicated team of gaming enthusiasts with one clear mission: to build a secure, player-first environment that actually values your time. We know what makes a great gaming platform because we are players ourselves. From the very moment you complete your Spinara Casino login, you will feel the difference. Our organization has designed a seamless, user-friendly space that gives you instant access to a hand-picked library of premium slots and live dealer tables. We back up our incredible game selection with lightning-fast payouts, transparent rules, and ironclad security so you can focus entirely on the fun. We also believe in treating our community right from day one. That is why our team has crafted a highly competitive Spinara Casino bonus to give you a powerful head start on the reels. Behind the screen, our friendly, human support staff is here 24/7 to ensure everything runs smoothly. Join us today, claim your welcome rewards, and discover a platform built on real trust and passion.
Contact info
101 Rose Street, EH2 3JG, Edinburgh, United Kingdom
- 01592 323014
- sales@occsupplies.co.uk
- occsupplies.co.uk
I have order 5 L Hand Wash Date
I have order 5 L Hand Wash Date: 24.Feb. 2021 and now is Date: 8.March. 2021 and NOT received my order.
Thank you
Yours sincerely
Mr Johann Schnur
8 March 2021
Reply from Spinara Casino
Hi Mr Schnur
Thank you for your review and so sorry to hear this. I will look into this asap for you with ups and see whats happened. In the meantime i will reswnd the order foe you to get tomorrow.
Again i am deeply sorry
Great Service and fast delivery
First order on the recommendation of another cleaning company. My order was delivered fast, pleased with the service received. Thanks will use again.
5 March 2021
Unprompted review
Reply from Spinara Casino
Hi Mike
Thank you for taking the time to leave us a review.I am so happy that yo were happy with the service and products we supplied. Its also good that yo were recommended to us which means we must be doing something right.
Hope you have a great day and I look forward serving you again in the future.
OCC Supplies
I haven’t yet received my order
I haven’t yet received my order. It’s been over a week since I placed it
2 March 2021
Reply from Spinara Casino
Hi
Thanks for your review. So sorry to hear this. I have checked the tracking with ups and it has been delayed sadly however its due fir delivery tomorrow ( Weds)
Again i am deeply sorry about the delay.
Kind Regards
Highly recommended seller
Acted very quickly on receiving order. Dispatched same day with courier details etc and delivered promptly. Really good service
23 February 2021
Reply from Spinara Casino
Hi Lynne
Thank you so much for taking the time to leave a review. It's really good reading all types of reviews, which helps us to change things if we needed.
Thanks agai for your order and look forward serving you again in the future.
OCC Supplies
Very pleased
Very happy with the products, delivery and communication. Will be back to restock in due course.
19 February 2021
Reply from Spinara Casino
Hi Jet Adventures Ltd
Thank you so much for taking the time to leave a review. I am happy everything went well and your happy with ourservice/products. We do look forward serving you again in the future.
OCC Supplies
Excellent service from OCC supplies
Excellent service from OCC supplies, thank you for the little something that was put in with my order, it did bring a smile to my face
Courier company prompt as normal so thank you all involved in getting my order to me
1 February 2021
Reply from Spinara Casino
Hi Shirley
Thanks again for taking the time to leave a review. I am glad you were happy again. Also happy that you liked the extra added bits, I thought it would be a nice thing with everything going on at the moment.
Thanks Again
OCC Supplies
Reply from Spinara Casino
Hi Kay
Thank you so much for taking the time to leave a review. I am glad everything was to your expectations and the service and support was also good.
If we can help you with anything else please do let us know,
Thanks
OCC Supplies
Barrier cream
I really approve of the product (recommended) although yo my have to wait for delivery 🚚
10 January 2021
Reply from Spinara Casino
Hi Kacper
Thank you for taking the timeto leave a review. We welcome all feedback good or bad. Feedback is so important to us as it determines where we are going with the business.
I am sorry about the delay with the delivery, sadly soon as we ship the order we rely and trust on the carriers to make sure it gets to our customers as quckly as possible. As you ordered on the 28th December we will put this down to the xmas and new year period and trust when you next order it will be alot quicker.
Again thank you very much
OCC Supplies
Very disappointed
Very disappointed. Should be called Spurt and Wipe not Spray and Wipe. I have replaced the spray unit with one of my own.
2 January 2021
Reply from Spinara Casino
Hi Lesley
Thank you for your feedback. Really sorry you were disappointed with the spray and wipe. If you can please send us an email we can get something sorted for you. It seems our supplier has put the wrong heads on the bottles which has caused them not to perform as they should.
Please do get in touch and we will make sure its sorted asap for you.
Excellent service and value for money
Excellent service and value for money , would definitely recommend them
28 November 2020
Reply from Spinara Casino
Good Afternoon Mr Banga
Thank you so much for taking the time to leave a review, it means the world to us. I am so happy you were happy with the service and products we supplied you :)
Have a great day
Reasonably good product
Reasonably good product. Shame I didn’t get what I ordered. I ordered 2 x big rolls and received 6x small ones. Tried calling at 9.35am as soon as they arrived and received no response, left a message, and still waiting. Not a problem, what I orders was just 83p more expensive, no big deal, just wanted to inform OCC
18 November 2020
Reply from Spinara Casino
Good Evening John
Thank you so much for taking the time to leave a review. Getting customer feedback is very important to us so we know how we are doing and what we can improve on.
Firstly I am so sorry you dident recieve the order which you placed, this should never have happened. Again I am sorry that you tried to call us no one got back to you, again I am very sad to hear our team failed to at least contact you back to resolve this matter.
I have sent you an email also to say sorry and we hope this wont put you off from ordering in the future.
Thanks
OCC Supplies
Super fast service!
I ordered some bulk cleaning items and 24 hours later, they were delivered!! What an excellent service. Well done, OCC!
21 July 2020
Unprompted review
Reply from Spinara Casino
Hi Carol
Thanks very much for taking the time to leave a review. I am so happy that you were happy with the service. If we can help again please do let us know.
Thanks
OCC Supplies
Products - Delivery and Customer Service.
Contacted OCC about my delivery after buying their products and unfortunately they were damaged, but this issue was quickly resolved the following week by a member of their team 'Colin'. Fantastic customer service, really helpful and solved all the problems, will definitely be ordering from them as their products are great and their service is lovely.
13 July 2020
Unprompted review
Reply from Spinara Casino
Hi Rebecca
Thanks for taking the time to leave a review, I am glad everything was as you expected. If we can help again please do let us know.
Ohh we have a fantastic new looking website since you last visited :)
Thanks
OCC Supplies
Got there in the end. Many thanks.
Placed an order at the beginning of April which ran into all sorts of problems with the couriers.
It did take far longer than anticipated to get the goods because the courier kept taking the packages back nd also delivering with half the contents missing and disintegrated packaging.
Luckily, its not the courier ACP i am reviewing.
Whilst this was a problematic order, i do understand mistakes can happen and the important part is how that is dealt with.
Im pleased to say i did get all the goods and think OCC resolved all my concerns admirably to get the 5 star awarded.
Many thanks
4 July 2020
Unprompted review
Reply from Spinara Casino
Good Morning
Firstly thanks for taking the time to leave a review. As you may be aware 90% of customers always looks at online business reviews to determain if they should purchase from them or not,
I understand you had a few issues and am happy its been resolved and you havent marked us down for the shipping companies error.
I wont lie we have 100% been alot slower than normal to get orders out or email back cstomers however this is due to the current situation and the reduced numbers in staff.
Thanks again and we hope to see you back soon.
Thanks
OCC Supplies
A new supplier to us - excellent
A new supplier to us, I found Colin very helpful and informative when choosing products, ordering was simple and the products are very good, so are the prices. Highly recommended, we would certainly use again.
25 June 2020
Unprompted review
Reply from Spinara Casino
Hi Tina
Thanks very much for taking the time to leave a review. As I keep saying reviews from our customers help us to move forward in the right direction. Our main focus is customer service and quality of products which we take our time to source to ensure this.
Again thanks for yourreview and we welcome you back in the future.
OCC Supplies
Thank you for your quick delivery
15 June 2020
Unprompted review
Reply from Spinara Casino
Hi Karen
Thanks for taking the time to leave a review, we are glad you are happy with the quick delivery. Thanks for your order.
Kind Regards
OCC Supplies
Good quality cloths and very fast…
Good quality cloths and very fast delivery! Thank you.
13 June 2020
Unprompted review
Reply from Spinara Casino
Hi Adrian
Thanks for taking the time to leave a review. We are happy you like our cloths, the cloths you purchased is our popular cloths :)
Thanks Again
OCC Supplies
5 star service
Excellent product and an excellent service.I would use this company again.
12 June 2020
Unprompted review
Reply from Spinara Casino
Hi John
Thank you for taking the time to leave a review. We are happy that you are happy. Customer service is our number 1 mission
Thanks Again
Great service
Quick and easy ordering, with fast delivery service. Brilliant
11 June 2020
Unprompted review
Reply from Spinara Casino
Hi Paul
Thanks for taking the time to leave a review. We are glad you were happy with the ordering process and the delivery.
Thanks Again
OCC Supplies
Excellent communication and quick…
Excellent communication and quick delivery considering the difficulty sourcing some of these products in the current health pandemic.
10 June 2020
Unprompted review
Reply from Spinara Casino
Hi. Thank you so much for taking the time to leave a review. These past few months we have seen our customers triple each day. We are working so hard in order to source all products and also get them out to our customers asap.
Thanks again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.