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Review summary

Created with AI, based on recent reviews

Looking at 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the application process and the quick approval for their cards. Many users praise the excellent service received, noting the helpfulness and professionalism of the customer service team. The mobile application is consistently described as very easy to use, secure, and effective for managing accounts and tracking spending. However, some people mentioned issues with payments, such as transactions failing or being charged multiple times, leading to distress. A few other people also felt that the customer service handling of certain situations, like card blocking or PIN changes, was disappointing and caused inconvenience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of application, setup, and... See more

Service

Consumers find service to be positive, with many expressing satisfaction and calling it excellent, great, and... See more

Application

People report positive experiences with the app, finding it easy to use, set up, and navigate. Customers... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick applications, decisions, and card... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's doing very well my card has been very helpful this month I'll be paying it off then probably using it again. After next month I will try not to use it so much but it's there if I need it the only... See more

Company replied

Rated 5 out of 5 stars

* Very good services throughout my experience so far. * Quick fast acting. * Good swift respond when needed. * Highly professional. * Staff is good and Cooperative when required. Ocean Finan... See more

Company replied

Rated 5 out of 5 stars

Very easy to be authorised & the app is very helpful. The app is very easy to use, seems secure & displays all relevant information in 3 main screens but you can find the menu easily for more functio... See more

Company replied

Rated 5 out of 5 stars

Very easy application, everything spelt out in advance of what is due and when. Starting with right amount and hopefully improve credit rating by keeping payments in schedule.

Company replied


Company details

  1. Non-bank financial service
  2. Finance broker
  3. Financial Institution
  4. Mortgage broker

Written by the company

Ocean Finance has been helping people with their finances for more than a quarter of a century. That means we’ve not only stood the test of time, but we’re experienced too! We’ll help you find the right product for your needs and situation – even if you have bad or adverse credit.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Efficient quick service lots of…

Efficient quick service lots of information

21 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Very straight forward

Very straight forward, I know exactly what my interest rates are every month, they keep well informed of what I've spent and what shops I've spent in. Very happy with my experience ☺️

20 March 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thanks for the 5-star rating. If you have any feedback or suggestions, please write to us at contactus@ocean.co.uk. We would love to hear from you!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Great customer service.

Great customer service.
Very helpful.

19 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Thanks for your trust xxx Y1

As im in the processof gettibg back on my feet, i foubd þhey are prepared to listen to you, then̈ make up their mìnd, ìm also in proçess of moving ɓack home after 2 years anð ĥavingI 2 strokes thanks for your trust in me....xxxx

30 March 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the detailed positive feedback. We're so glad that you chose Ocean, and we wish you all the best for the future.

The Ocean Customer Contact Team

Rated 1 out of 5 stars

Bad company

14 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review, although we're sorry to hear about your recent experience.

We would be happy to look into your issue further, but would need some extra information from you first. Would you be able to send us an email at contactus@ocean.co.uk.

Again, we apologise for your experience.

Sincerely,

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Easy and pleasent process

Easy and pleasent process. Thank you

17 March 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

It’s been a very simple process

It’s been a very simple process. Banks talk automatically to each other. So everything is nice and easy 👍

13 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Easy to apply and reply quick and…

Easy to apply and reply quick and efficient.

24 March 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Impressed with the way you keep one in…

Impressed with the way you keep one in the loop to make sure one is up to date with balances and available credit

14 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

I found Ocean Finance to be the best…

I found Ocean Finance to be the best creditors around. There rates are simple and easy. Never pestering me for anything.

14 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

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