Octoclassic Reviews 459

Top notch service and staff. Thanks.

Good communication. Good packaging. Fast despatch. As described. Helpful when first item wasnt quite right size / fit. Ended up with a good fitting hard to find / replace part - no nonsense good quality customer service. Happy customer - would buy from again. Thx!!!!

I had been looking all over for the 3rd Brake Light assembly for my 2001 Jaguar XJ 8 with no luck. All I could find were used ones that were cracked and faded. Luckily I can across Octoclassis. They had a replacement that they make with a 3d printer and you can even choose your color. The part fit like an OEM replacement. They saved the day! 😬

I placed an order for 2 speaker grilles for a 1994 Range Rover. When they arrived I was surprised at the poor finish and quality.
I sent pictures of the clearly defective items and was advised that they hadn’t been quality checked properly. I would say there isn’t any quality checking at all.
I was told that replacements would be sent out. It’s now 3 weeks since I complained, having waited 4 weeks for the original order.
The website is not clear that you are buying from Poland and that the company does not include import tax (unlike reputable companies).
When I challenged why it’s taking so long for the replacement to arrive I was told that it because the UK left the EU. The real reason is that Octoclassic chose not to expedite the order.
Separately, I noticed that they offered a 20% discount on my part a week after I paid full price. I sent a polite email asking if they would honour that discount on my order based on the fact that my order had not been fulfilled. They said no.
Poor attitude and poor service.

The company produced a brand new, 3D-printed car part for me that was impossible to find online because of the age of the car. This really saved my renovation project and their customer service, particularly from Kamil, was brilliant when I had a query afterwards.

As an Industrial Design and reverse engineering professional, I am impressed with Octoclassic. Their reproduction of special parts is exceptional, and their professionalism is excellent. Highly recommended!

Kamil made all my purchases from OctoClassic very easy. And since my special orders had to be handcrafted for my Mercedes (R129) - he continually kept me informed every week regarding my purchases. The products (burlwood interior pieces) were perfectly crafted and beautiful. Every custom piece fit just right! Not one complaint. And other Mercedes owners ask me where I bought them from. And as far as I know - OctoClassic are the only ones handcrafting these interior pieces for Mercedes. So if you want your Mercedes interior to look more luxurious then stock - then contact OctoClassic! They will upgrade your vehicle with their custom interior pieces. Thank you OctoClassic & yes you also Kamil🙏

Great company, great products! Fast replies on any issues at all: positive feedback from
the helpdesk! Their youtube videos help with assembly! Delivery time depends on the products configuration.

Ordered parts several months ago which where delivered, no mention of them being based in Poland until you get a customs bill several days after the order.

Parts have been returned as they were incorrectly ordered and now after around 3 months they have arrived back in my desk as they haven’t accepted delivery of the return. We are just after a refund for the purchase as agreed by email before returning them at my expense

Edit: the customer service on this one is awful, the cost of the goods is sub £140 and have been sent to Poland and back for the return with a label saying you don’t claim the package on it, not sure how you can say it’s not been returned.

The cost of the goods to yourself is probably negligible but you won’t move on your set in stone “returns process” even if I have proven they were returned.

One assumes you had some sort of notification of the package as it’s clearly had an attempted delivery and been kept at the Post Office Depot for a period before returning it to the UK. Good customer service would by now have sorted a refund and written off/paid for the postage to return for a second time? As a Bodyshop/restoration business we may have used you again if th in bags had been sorted rather than digging in your heels.

Am really happy I got a super rare plastic part for my old Mercedes. Item was delivered in a well packaged box and was just like the original! Recommended!

I WOULD GIVE 0 STARS IF I COULD
COMPANY NOT IN THE UK AS STATED
LONG DELAY ON SENDING ITEM AND AFTER TELLING NOT TO SEND THEY SENT IT ANY WAY
TOLD ME ACCOUNT IS CLOSED AND CLAIM FROM MY CARD PROVIDED
YOU HAVE BEEN WARNED!!!!!!!!!!!!!!!!

I Didnt received my order . Im still wating for one month !

Amazing parts, perfect quality just like oem if you need of the parts they offer don’t hesitate and try it by yourself that it’s great

I must say well done and thank you, would highly recommend Octoclassic based on my experience. I ordered some seat buttons for my Porsche Boxster and the whole transaction from placing the order to receiving the items was fantastic. Great immediate communication, kept updated on shipping (Poland to UK) and item arrived as described and fitted perfectly.

- Ordered a set of jack cover caps for my R170 Mercedes on December 2
- Received the wrong parts over a month later
- Customer service guy Kamil was quick to answer phone calls and emails. Wrong parts returned at my expense
- Later received the correct parts but while mounting one on my car, it broke (3D printing material they use is far more ridgid than the flexible material the original is made of). The tab that broke off is paper thin
- Contacted Kamil (this was early February), he was quick to reply and promised to re-engineer the part so it was actually fit for purpose
- Returned 3 of the 4 parts (at my expense) as I expected a quick resolution and would return the one that was on my car once it was all resolved
- contacted Kamil for a status on the parts in late April. He was quick to respond. Copied straight from the email: "My friend is still working on something with fixes/corrections, testing various solutions and technologies to make it better, it's hard for me to say how much longer it will take him"
- I contacted him again to stress the fact I have wasted a whole lot of time and my patience was not unlimited. I asked how long Kamil thought it was reasonable for me to wait
- I received no reply and he was no longer answering his phone

If are willing to purchase a car part and wait several months to receive one that is fit for purpose, Octoclassic is for you. Otherwise, give them a pass!

Original R170 jack covers from eBay are roughly the same price per part (and you don't need to buy a full set of four) but as they state on their website "even your grandson won’t need to worry about them again". So it all sounded good to me. It wasn't.

Note: Octoclassic is still selling this part despite acknowledging the defect in design. I would guess the same part for other Mercedes models suffer from the same defect. All the Mercedes I own would have the same flaw unless Octoclassic has enhanced the design as they had promised me they would do R170.

Good store interface, fast part manufacture and shipping. Part was found not fitting as should. Part was not a straight copy from my original part and was created from a more general design. Customer service was quick to respond and we resolved the issue with 100% satisfaction. I was in a hurry to finish the project and got a replacement elsewhere.

The problem with this Company, they dont understand how to declaring a package /customs processing. This is the last time i will bay anything there.

In your country you have to pay extra customs clearance.

The quality is very good and the parts fit perfect

They are very nice and helps you really fast , got my w201 control panel bracket it looks stunning. Can't wait to fit it in !!

Only lose a star for being a little more expensive because it's overseas. This is to be expected, but if I'm looking at multiple sellers, that's going to be a factor. Other than that, great products, work perfectly to replace the broken ones, when installed by a professional.