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Octopus Energy for Business Reviews 

720
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 697 customer reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and patient during phone calls and account updates. People also deeply appreciate the prompt responses, highly knowledgeable advisors, and remarkably smooth processes when setting up new business accounts or resolving billing issues. However, some reviewers were not happy with occasional long hold times during phone calls, delayed problem resolutions, or temporary service interruptions. Many consumers mentioned that navigating certain complex situations sometimes required multiple phone attempts or dealing with frustrating communication hurdles before getting a final satisfactory solution.

What people talk about most

Staff

Users describe positive interactions with staff, noting that advisors are consistently helpful, polite, and... See more

Customer service

Consumers find customer service to be positive, highlighting efficient support and quick responses from real... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times and polite... See more

User experience

People report positive experiences with user experience, highlighting how staff make processes simple and... See more

Response time

Reviewers highlight positive aspects of response time, noting that phone calls are answered within a few... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a new customer - and struggled with registering online. Your representative Coby was particularly helpful. With Coby’s help, I have now registered and given up to date meter readings. The pro... See more

Company replied

Rated 5 out of 5 stars

Smart meter readings Many thanks to the lady who I spoke to, unfortunatly I don't remember her name. She was able to answer all may questions regarding the electric readings & gave me advice on oth... See more

Rated 5 out of 5 stars

Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more

Rated 5 out of 5 stars

As usual Octopus gave excellent customer service. Answered quickly, listened to the problem, arranged for it to be dealt with and even gave some compensation even though the issue is with an external... See more

Company replied


Company details

  1. #4 of 43 best companies in Energy supplier
  2. #15 of 122 best companies in Business-to-Business service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

720 reviews

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4.9

All reviews

(720)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Octopus Energy thee BEST 👍

I've been with Octopus for 8 years and I know that it's the BEST thing I ever done.
Octopus agents listen to what I have to say. Making them the company that I highly recommend.

Thanks for the excellent service.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Fabulous! I spoke with Grace multiple times and she was extremely patient with me and explained everything with clarity. I have autism and find all this adulting buisness very confusing at times 😆 so it makes a HUGE difference to what I find challenging when you recieve such great customer service, where nothing feels too bigger task, or silly a question. A lot of other home services (my Internet provider for one 😆) could take a note out of Octopus's book because its certainly the best service, responsive, and you get to talk to a real human! Couldnt recommend enough

1 September 2026
Rated 5 out of 5 stars

Jamie-Lea was fantastic

Jamie-Lea was fantastic - efficiently helped me with the two things I called about regarding our new business account and then told me about the referral incentive that I would be eligible to claim. So friendly and helpful.

1 September 2026
Rated 5 out of 5 stars

I spoke with Zaid

I spoke with Zaid, and he was honestly the most helpful person ever! He set up my business account and switched everything over for me, making the whole process incredibly easy. He was super polite, professional and patient throughout. I couldn’t be more impressed with the service I received—thank you so much, Zaid!

1 September 2026
Rated 5 out of 5 stars

Such a great help 10/10 service

Vanessa was so helpful and even though the signal wasn't great on my end she was so patient and really went the extra mile. I want to thank her so much for helping me sort out everything I needed ❤️

28 August 2026
Rated 5 out of 5 stars

Great to deal with

The Lady that handle my enquiry and set up my account was exceptionally professional, courteous with a lovely manner, soeaking clearly and in an understanding way, Alliyah made the process easy and for once,as with most corporate compamies, I wasn't stressed because of a person's attitude or the regional language disparity, thankyou Octopuss, Thankyou Alliyah

27 August 2026
Rated 4 out of 5 stars

Any questions

Any questions asked are always promptly dealt with, and any changes made to the contract are clear and concise.

27 August 2026
Rated 5 out of 5 stars

Great service as always

After chasing previous energy supplier for a month, it was great getting to talk to Taz in just a couple of minutes, and she got everything sorted without having to be transferred or waiting too long. Always had great customer service with Octopus across all my accounts.

27 August 2026

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