Octopus Legal Services Reviews 

5
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Legal Services

Written by the company

Octopus Legal Services is a regulated UK law firm specialising in probate, estate administration, wills, trusts and inheritance tax. Authorised and regulated by the Solicitors Regulation Authority (SRA number 8007668), it is the law firm behind Octopus Legacy, part of the Octopus Group, the company best known for Octopus Energy and its award-winning customer service. Founded by Sam Grice in 2016 after his mum died suddenly, Octopus Legacy has helped more than a million people plan for death and find support after loss. The legal team guides families through probate and full estate administration in England and Wales, from a grant of probate only through to handling the whole estate. Every client gets a dedicated case manager and a fixed fee quoted upfront, based on the work involved rather than a percentage of the estate. Clear, human, and built around the person, not the paperwork.

Legal help for life's hardest moments

Written by the company

Probate and estate administration
From securing a grant of probate to handling the whole estate, our specialists guide you through every stage in England and Wales.
Fixed fees, quoted upfront
You get a clear price based on the work involved, never a percentage of the estate. No hidden costs, no surprises.
A dedicated case manager
One expert looks after your case from start to finish, so you always know exactly who you're talking to.
Regulated and trusted
Octopus Legal Services is authorised and regulated by the Solicitors Regulation Authority (SRA number 8007668), and part of Octopus Legacy.

Our fixed-fee promise

The price we quote is the price you pay.

Before any work begins, we agree a fixed fee based on what your estate actually needs, never a percentage of its value. Any third-party costs, like probate court fees, are explained upfront, and your dedicated case manager will only ever go ahead with additional charges once you've agreed to them. No hidden fees, no nasty surprises at an already difficult time.

Contact info

Fixed-fee probate, quoted upfront

SRA-regulated experts, a dedicated case manager, no percentage fees.

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(5)

5 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all round

Kirsty was always available and quick to respond to any communication with clear advice.

2 September 2026
Unprompted review
Octopus Legal Services logo

Reply from Octopus Legal Services

Dear, Jennifer.

Thank you for the review and 5-star feedback. We're so pleased to hear that Kirsty's attentive and knowledgeable support made your Estate Administration Service a little easier at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Shannon was always efficient

Shannon was always efficient, responsive, and helpful. Very pleasant and understanding on the phone. A credit to octopus!

1 July 2026
Unprompted review
Octopus Legal Services logo

Reply from Octopus Legal Services

Dear, Marcus.

Thank you for the stellar review and 5-star feedback. We're so pleased to hear that Shannon's attentive, knowledgeable and personable support made your Estate Administration Service a little easier at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Informative and supportive throughout

Shannon was really informative, engaged all 3rd parties and provided regular updates ensuring I was informed throughout the process.

24 August 2026
Unprompted review
Octopus Legal Services logo

Reply from Octopus Legal Services

Dear, Kay.

Thank you for the lush review and 5-star feedback. We're so pleased to hear that Shannon's attentive support made your Estate Administration Service a little easier at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

All down ti my case handler

My rating isn't anything to do with Octopus (who I haven't had any dealings with) - but all to do with my case handler since April 2024, Jackie Rice. Jackie has been there for me through a very difficult time and I always knew I could rely on her - quite apart from handling the legal and financial processes.

27 August 2026
Unprompted review
Octopus Legal Services logo

Reply from Octopus Legal Services

Dear, Liz.

Thank you for the great review and amazing 5-star feedback. We're so pleased to hear that Jackie's attentive support made your Estate Administration Service a little easier at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Once Mia Waters took over my case the…

Once Mia Waters took over my case the service I got from her was 2nd to none.
She is extremely efficient and is lovely to deal with.
When the time comes I will require to work for me again.
Very professional.

26 August 2026
Unprompted review
Octopus Legal Services logo

Reply from Octopus Legal Services

Dear, Jane.

Thank you for the kind words and amazing 5-star feedback. We're so pleased to hear that Mia's prompt and attentive support made your Estate Administration Service a little easier at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look