Octopus Legacy Reviews 

3,289
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes easy to understand. People often felt at ease, appreciating the friendly and patient approach of the advisors, who provided clear explanations. The service is frequently described as excellent, with many highlighting a smooth, stress-free user experience. Reviewers appreciated the advisors' deep knowledge and tailored advice, noting they never felt pressured into decisions. This comprehensive support contributed to a sense of peace of mind for customers.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and ability to... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, stress-free, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Customers consistently note ambiguous experiences with response times, with some reporting difficulties... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Geri was absolutely great making a will can be very stressful and emotional Geri made it so easy she has such a lovely way of helping you talking to you with such professionalism. We both felt Geri h... See more

Rated 5 out of 5 stars

I am extremely satisfied with the service I received on July 10 2026. The consultant, Hardeep Gokani, was well prepared and organised and able to answer all my queries on the delicate matter of my Wi... See more

Rated 5 out of 5 stars

Friendly and very competent adviser Guided us through the process of making a will . What is expected of the executors which wasn't as straightforward as we first thought, So did go for the packa... See more

Rated 5 out of 5 stars

Neil made us feel very relaxed throughout the whole process. Everything was explained clearly to us. He explained the benefits of changing the executors to our children rather than sisters and also t... See more


Company details

  1. #21 of 151 best companies in Legal Services
  2. #4 of 38 best companies in Estate Planning Lawyer

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,289)

2,130 reviews in the last 12 months

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Rated 5 out of 5 stars

Geri was absolutely great making a will…

Geri was absolutely great making a will can be very stressful and emotional Geri made it so easy she has such a lovely way of helping you talking to you with such professionalism.
We both felt Geri had put our minds and concerns behind us we thank you sincerely Geri

15 July 2026
Rated 5 out of 5 stars

A very happy customer!

It was Rijan. He was so helpful, kind and really patient. In the beginning it was for me to make my ‘Will’ then it ended up being David my husband too. Rijan really took the time to listen and made it all simple and easy. I was so impressed with his really good customer service skills. I would be so happy to recommend your business. Rijan is a great asset to your team. I’m really glad I wrote my ‘Will’ with your firm and was served by Rijan. Also I must add Abby, a lovely kind customer service advisor, who took the time to call me and explain about the issues that were being experienced with your phone connection. Two truly wonderful members of your team! Thank you.

God bless
Maria

14 July 2026
Rated 5 out of 5 stars

It was wonderful.

It was wonderful and everything was explained to us very clearly. We were able to make the required amendments with no problems at all.
Thank you Geri!
Much appreciated.

14 July 2026
Rated 5 out of 5 stars

A good first meeting with Octopus Legacy

Dan Wright is a knowledgeable and friendly representative of Octopus Legacy. He listened to the circumstances and requirements that my wife and I have, and then guided us through the various options that are available to us, whilst dealing with any questions that subsequently arose.

11 July 2026

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