Odd Muse London Reviews 3,369

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 681 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the luxurious fabrics, structured designs, and flattering fits that make them feel confident. Many appreciate the timeless aesthetic and the ability to build a capsule wardrobe with pieces that last. The delivery service is frequently highlighted as fast and smooth, with orders often arriving sooner than expected. However, some people were dissatisfied with the sizing, finding it inconsistent across different garments or not aligning with the provided size guides, leading to returns or exchanges. A few other people also felt that the return policy was restrictive or that issues with faulty items and missing orders were not handled efficiently, causing frustration.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied with the quality,... See more

Quality

Customers generally express high satisfaction with the quality of products, frequently describing items as... See more

Order

Consumers find order experiences to be ambiguous. Many customers express satisfaction with quick delivery,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Return policy

Users describe ambiguous interactions with return policies. While some customers report easy and drama-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are many brands that look good online but in real life only flatter very slim figures. I love that Odd Muse looks fire on larger sizes and curvier bodies too. Gives a little confidence boost to... See more

Company replied

Rated 5 out of 5 stars

From the very first email, the service was warm, kind, and truly professional. On the day of my wedding appointment, I was welcomed so beautifully and guided with such care and attention that I left... See more

Company replied

Rated 5 out of 5 stars

The team is incredibly friendly and the product quality is fantastic. Ordering from Europe is a bit expensive due to tariffs, but the customer service was amazing—they couldn’t offer in-store pickup,... See more

Company replied

Rated 5 out of 5 stars

recently purchased two dresses during their latest sale, and as always, the experience was flawless. The delivery was incredibly fast, which made me so happy, and once the dresses arrived, I was remin... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Invest in timeless style & quality designed to last As seen in Vogue, Forbes & the Business Insider 🌎 Worldwide shipping


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Finally shopped there and I’m OBSESSED.

I had been considering the crystal corset for months, but never pulled the trigger as didn’t have a specific event to wear it to. I’d also never shopped with Odd Muse before and wasn’t quite sure about the cost/quality of a unknown brand.

When the archive sale listed it, I couldn’t resist trying them out. I was STUNNED. The packaging, the invoice, the corset itself. It all screams quality and luxury. I immediately went back and purchased 2 other items in the sale that I had been considering, because the quality of the corset was so good.

Sadly those other items didn’t have the fit I wanted, but the return process has been easy and drama free. I’m sad the archive sale is over because the standard pricing is abit out of my reach for general clothes shopping, but I will keep an eye out for other discount events - and if I have a really special occasion to buy for, I’ll be back!

4 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Sarah for your lovely, thoughtful review! We're thrilled to hear you love the Crystal Corset and that this exceeded your expectations. From the packaging to the finishing touches, we're pleased to hear how the experience made you feel as a whole.

We're also glad to hear the returns process was smooth and stress-free. Thank you for shopping with us and we hope to be welcoming you back soon.

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Gorgeous dresses

I’ve ordered a few times from Odd Muse and the dress quality is amazing! Absolutely love how flattering the styles are, timeless yet stylish! Highly recommend.

10 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your kind feedback Danielle! We're thrilled to hear you're happy with your Odd Muse pieces and that you love the quality and flattering, timeless styles. Thank you for the recommendation!

Thanks again,
Odd Muse Customer Service

Rated 5 out of 5 stars

Lovely

Had a lovely experience in the new york store as well as online. Every piece i’ve bought is great quality and fits true to size. Love odd muse!

7 December 2025
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely feedback! We're pleased to hear you had a lovely experience both in our New York store and online. It's great to know you're loving the quality and fit of your pieces. We can't see what you pick next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Amazing quality dress that’s feels very luxurious

The dress is amazing material with a few layers so there is no transparency which is so important as I am wearing it as a bridesmaid dress. It’s so long so great for the tall girlies. Also fits like a glove so it is true to sizing.

10 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your feedback! We're grateful to hear how much you love your Odd Muse dress. We love to know the fabric, layering and fit made it the perfect choice for such a special occasion. Thanks for choosing Odd Muse!

Thanks again,
Odd Muse Customer Service

Rated 5 out of 5 stars

I am glad to shoping from odd mous

I am glad to shoping from odd muse

27 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely feedback! We're glad to know you have enjoyed shopping with us and thank you for your continued support. We can't wait to have you shop with us again soon.

Thank you,
Odd Muse Customer Service

Rated 1 out of 5 stars

2nd order from this company, so terrible

2nd order from this company, wanted to love them so much but unfortunately both experiences have been completely terrible. Love Aimee and what she shares, love the designs but everything else is AWFUL.

1st experience: ordered a small and XS of the same dress, firstly they added payment protection automatically without me noticing (something Aimee mentioned they categorically do not do). They also charge for delivery and returns so I was around £25 down just because I was between sizes. Next the sizing, the Small and Xs were basically identical in sizing but the XS was actually around 1cm bigger than the small!! When I messages them they couldn't care less.

This time I ordered 3 items from the archive sale, which im now led to believe was a complete con for exposure... I never had a shipping email, when I queried I was given a tracking which said delivered to Northampton, I queried and was told it was returned to them... it was never even attempted to get delivered at my address, they obviously never sent the items to me.

They asked if I want a replacement or refund, which I found odd anyway but asked for replacement, I was then told I couldn't have a replacement as they dont have any stock?! Well where is my original parcel which was supposedly sent to me?!?

Absoloute cons, let's see if my refund even comes through? Shocking.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Go to for occasion wear

Easy to use website, clothes are fantastic quality and just as described. Fit so so well, the type of clothes you want to wear over again

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely feedback! We're delighted to know you found the website easy to use and that your purchased items fit well and matched your expectations.

It's also wonderful to know your Odd Muse purchases are pieces you love to wear again and again!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

I am so impressed with Odd Muse

I am so impressed with Odd Muse. Their clothing strikes the perfect balance between unique, trend-forward design and timeless, wearable quality. Every piece I've purchased from their elegant dresses to their tailored separates feels special, well-constructed, and consistently earns compliments. The fabrics are luxurious, the fits are thoughtful and flattering, and the overall aesthetic is effortlessly polished.

Odd Muse has quickly become my trusted source for standout pieces that elevate my entire wardrobe. They offer the rare combination of originality and versatility, allowing me to express my personal style with confidence. I highly recommend them to anyone looking to invest in beautiful, lasting clothing that sparks joy.

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely feedback! We're so pleased to hear how much you love your Odd Muse pieces. It's wonderful to hear you're impressed with the designs, fit, fabrics, and overall aesthetic.

We're grateful for your recommendation and to hear your Odd Muse purchases have become a trusted part of your wardrobe. We can't wait to see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Love Odd Muse

Very pleasant and aesthetically pleasing website, very accessible and informative. I was kept up to date with my order and received in a great manner. I love the packaging and thought gone into the garments. Sizing is very accurate and items fit well. 10/10 from me would definitely recommend.

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your wonderful review Erin! We're so pleased to hear you enjoy the website, found the sizing accurate, and loved the packaging and attention to detail of your order. It's great to hear you had a smooth shopping experience with us and appreciate your recommendation!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Love this brand

Love this brand. I do usually size up (usually a small) to ensure a great fit.

6 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Samantha for your feedback! We're glad to hear you love the brand and have found a sizing approach that works perfectly for you! We can't wait to welcome you back soon and see what you choose next.

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Smooth delivery and great item

The delivery was so fast even though it was during the sales period. The item arrived in its usual and lovely package. Really happy as every time I purchase anything from the brand

4 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your kind feedback. We're delighted to hear your order arrived quickly and to know each purchase makes you happy makes us happy! We can't wait for future orders from you.

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Odd Muse never disappoints.

recently purchased two dresses during their latest sale, and as always, the experience was flawless. The delivery was incredibly fast, which made me so happy, and once the dresses arrived, I was reminded again of the brand’s amazing quality. The sizing was accurate and the fit was perfect. Honestly, I have nothing negative to say. Odd Muae continues to be one of my favorite brands, every time I buy something from them, it truly makes my day.

2 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Wendy for your wonderful feedback! We're so pleased to hear your recent sale purchase was a great experience including the quality of the items and speedy delivery. We're grateful to hear Odd Muse is one of your favourite brands and can't wait to see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

After following odd muse for literally years....

After following odd muse for literally years, I finally invested in my wardrobe and I cannot be happier. I first bought a dress for my engagement shoot and took the plunge and soon realized why everyone was raving and their advertisement was true about high quality and good price. after the dress I knew I wanted to invest in my wardrobe better and bought two skirts and pants and getting ready to place my next order. The quality, design and vibes are exactly what I'm after and have never felt better quality in clothing. I adore Odd Muse.

2 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Georgia for your amazing review! We're so pleased to hear you treated yourself and that every item lives up to your expectations!

It's wonderful to hear your feedback on the quality, design, and vibes of Odd Muse. We're delighted to be a part of your wardrobe journey and can't wait to see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

It was a nice experience for me

It was a nice experience for me , I have had to return a cloth and also exchange a dress … they didn’t get frustrated or offended with my act , the customer service is superb …. And love the materials and styles of the dress . It beats my imagination,,, the packaging too is so nice

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your wonderful feedback! We're delighted to hear you had a smooth and stress-free shopping experience with us, including returns and exchanges. It's lovely to know you love the material, styles and packaging of your order and that our team were superb!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

High quality gorgeous clothing

I have had a few dresses now from Odd Muse for various occasions and they have all been amazing!
The high quality material is comfortable and flattering and fits true to size. Prices of garments are also reasonable.
Odd Muse are a first port of call for occasion outfits!

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your kind review! We're thrilled to hear your Odd Muse dresses have been amazing for all your occasions. It's great to know how you find the fit, quality, and value and that we are your go-to for occasion outfits! We can't wait to welcome you back soon and see what you choose next.

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Odd good experience

Odd Muse is a store I shop at frequently. This was the first time I ordered online rather than purchasing in-store. The dress arrived exactly as described, high-quality fabric, a flattering cut, and a perfect fit.

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Kim for your wonderful review! We're so delighted to hear your first online order was a positive experience and that your purchase fit perfectly and lived up to your expectations. We're pleased to have you as a frequent shopper and can't wait to see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses, quality is unreal! Very happy bride to be

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Rebecca for your lovely feedback. We're happy to hear you love the dresses and their quality. Congratulations on your upcoming wedding. We're pleased to be a part of such a special occasion!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Always a pleasure buying from this…

Always a pleasure buying from this brand. Pieces are lovely, speedy delivery and speedy returns too

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your kind review Ashleen. We're delighted to hear you enjoy shopping with us and are happy with both the pieces you've purchased and the quick delivery and returns process. Thank you for your support. We can't wait to see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Really quick and efficient

Really quick and efficient , clothing is top class and aftercare chat is also brilliant

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Sinead for your feedback. We're pleased to hear you're happy with the speed, quality of clothing, and our aftercare support! Thank you for shopping with us. We can't wait to welcome you back soon.

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Amazing experience

I paid for standard delivery but the shipping was so quick. I loved the quality and fit of clothes. I returned a couple of items and the refund was processed so quickly.

30 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Fiona for your lovely review. We're delighted to hear your order arrived quicker than expected and that you love the quality and fit of your purchases! It's also great to know the returns process was smooth and quick for you. We can't wait to welcome you back soon!

Thank you,
Odd Muse Customer Service

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