Odd Muse London Reviews 3,369

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 681 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the luxurious fabrics, structured designs, and flattering fits that make them feel confident. Many appreciate the timeless aesthetic and the ability to build a capsule wardrobe with pieces that last. The delivery service is frequently highlighted as fast and smooth, with orders often arriving sooner than expected. However, some people were dissatisfied with the sizing, finding it inconsistent across different garments or not aligning with the provided size guides, leading to returns or exchanges. A few other people also felt that the return policy was restrictive or that issues with faulty items and missing orders were not handled efficiently, causing frustration.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied with the quality,... See more

Quality

Customers generally express high satisfaction with the quality of products, frequently describing items as... See more

Order

Consumers find order experiences to be ambiguous. Many customers express satisfaction with quick delivery,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Return policy

Users describe ambiguous interactions with return policies. While some customers report easy and drama-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are many brands that look good online but in real life only flatter very slim figures. I love that Odd Muse looks fire on larger sizes and curvier bodies too. Gives a little confidence boost to... See more

Company replied

Rated 5 out of 5 stars

From the very first email, the service was warm, kind, and truly professional. On the day of my wedding appointment, I was welcomed so beautifully and guided with such care and attention that I left... See more

Company replied

Rated 5 out of 5 stars

The team is incredibly friendly and the product quality is fantastic. Ordering from Europe is a bit expensive due to tariffs, but the customer service was amazing—they couldn’t offer in-store pickup,... See more

Company replied

Rated 5 out of 5 stars

recently purchased two dresses during their latest sale, and as always, the experience was flawless. The delivery was incredibly fast, which made me so happy, and once the dresses arrived, I was remin... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Invest in timeless style & quality designed to last As seen in Vogue, Forbes & the Business Insider 🌎 Worldwide shipping


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Oddmuse dresses are superb

Oddmuse dresses are superb - the fit, the structure and the quality is perfection. I’ve never ordered something and not fell in love! Can’t wait for my bridal party try the bridesmaid dresses for my 2027 wedding!

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely feedback! We're thrilled to hear you love every Odd Muse item you've purchased. We're excited to hear your bridal party will be trying Odd Muse bridesmaid dresses and can't wait to see what you pick!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

This is the second dress I’ve ordered…

This is the second dress I’ve ordered from Odd Muse and I’m obsessed. The quality and design are amazing. I ordered the structured mini dress and it’s perfect for my upcoming trip to Italy. It’s true to size, and my order was shipped almost straight away and delivered with care. The only minor downside is that the zip can be a little stiff, but overall I’m so happy with it.

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Rhianna, thank you for your wonderful feedback! We're so thrilled to hear you're loving and obsessed with your second Odd Muse dress. It's great to know you're satisfied with the quality, fit, and fast delivery. We also appreciate your feedback about the zip and will keep this in mind! We can't wait to see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Amazing!!

Really quick delivery (literally within 2 days). Beautiful fit and as always, amazing quality. I tell all my friends about the brand because it’s such good quality.

30 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Leah for your feedback. We're delighted to hear you're happy with the fit, quality, and speedy delivery of your Odd Muse purchase. We greatly appreciate that you'd recommend Odd Muse to your friends. Thank you for your support. We can't wait to welcome you back soon!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

The most flattering and high quality…

The most flattering and high quality dresses. I couldn’t recommend enough - the material is so luxurious. The delivery process was super fast (within 1-2 days). This was my first time ordering from Odd Muse and I will definitely be shopping with them again soon!

2 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely review Jessica. We are so pleased to hear how much you love the fit, quality, and feel of your Odd Muse purchase.

We're happy your first shopping experience with us was a great one and can't wait to welcome you back and see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Really easy orders and shipping all the way to South Africa

My order and delivery process was super smooth. Being based in South Africa often makes online orders internationally tricky but Odd Muse ensured a super smooth process and quick delivery. I loved the products I received and was able to order sizes that fit me based on the good descriptions, size guide and variety of body types shown on the website. I find the model’s measurements particularly useful!

The garments I received have been very high quality.

I have not had to return products so can’t comment on this process and the timelines to make returns.

4 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your kind words Hannah. We're thrilled to hear ordering from South Africa has been a smooth and quick process.

We're so pleased to know the size guide, descriptions and model measurements have been helpful to you to find the perfect fit. We appreciate you taking the time to share your experience and hope to welcome you back soon!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

As an older bride who wanted a quiet no…

As an older bride who wanted a quiet no fuss Wedding both my girls wore Odd Muse dresses as did I. The garments are well made true to size and delivery was faultless. I had to return one of the dresses as one of my girls wasn't sure of her size. Returns were efficient and the money back in my bank within 2 days I will certainly buy again I have 2 dresses and I bought the white peal one in the sale as a birthday gift. Well done Odd Muse.

30 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Janice for your lovely review! We're honoured to see Odd Muse was part of such an important and special moment for you and your girls.

We're so pleased to hear everything fit true to size, delivery was seamless, and the returns process was quick and easy for you. Thank you for choosing Odd Muse. We hope to welcome you back soon.

Thanks again,
Odd Muse Customer Service

Rated 4 out of 5 stars

Great quality

Great quality, quick shipping and well packaged

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your review Kate. We're pleased to hear you're happy with the quality of your Odd Muse purchase and that it arrived to you quickly and well packaged. We hope to welcome you back soon!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

The experience was very grateful

The experience was very grateful. My order arrived in time and the packaging was great. I appreciate that and I love the details

20 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your kind review Paolina! We're thrilled to hear you had a great shopping experience with us and that your order arrived on time. We hope you love your purchase and can't wait to welcome you back soon!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Multiple orders from OM always fabulous

My third item ordered from odd muse, and each time all items have been fabulous. Really well made, excellent price point and always get lots of compliments when wearing. The items ooze quality, and hide any lumps and bumps. Postage and delivery is always quick and well packaged,

9 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely feedback! We love to hear you're enjoying your Odd Muse purchases and are happy with the quality, fit, and price point of them all - and even better that you're getting lots of compliments wearing these! Thank you for your support. We can't wait to see what you choose next!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Recent Purchase

I recently ordered some products in the Archive Sale and I thought it was great! There was stock of all the bits I wanted and they got delivered to me a lot faster than I expected. I’m really happy with all the pieces especially the quality of the dresses I ordered.

2 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your review Amber! We're so pleased to hear about your great shopping experience with us during our archive sale and that you were able to pick up everything you wanted! We hope you love your order and can't wait to welcome you back soon.

Thank you,
Odd Muse Customer Service

Rated 4 out of 5 stars

Dress is as it shows online

Dress is as it shows online, exchange process a little
Slow so don’t wait if you’re in a hurry.

10 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your feedback Victoria. We're happy to hear your Odd Muse purchase met your expectations and matched what you saw online. We also appreciate your note about the exchange process - this is helpful for us to know and work on improving!

Thank you,
Odd Muse Customer Service

Rated 4 out of 5 stars

I adore Odd Muse but 🤍

I adore Odd Muse. I have about 10 pieces now however I do agree with this point from customers and think it’s worth noting that every time I buy from Odd Muse the sizing is a little all over the place. I am never confident when purchasing that it’ll fit. I bought the tweed skirt and top in medium and it wouldn’t fit. I bought the wide leg pants in medium and they don’t fit. I bought two dresses in medium and they fit really well and have room in them. I bought the corset diamond top in m and it’s not really fitting. I’m a solid size 10 and sometimes get away with 8-10 in clothes with B cup boobs!
I adore Odd Muse quality and will constantly continue to purchase as I love the brand but definitely would love sizing to become a little more consistent and maybe look at brands that have really accurate sizing for body types🤍🤍 no hate, all love just constructive feedback 🤍🤍

8 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Hi Lyons,

Thank you so much for taking the time to share this thoughtful feedback and for your continued support!We’re so happy to hear how much you love the quality of your Odd Muse pieces.

We’re really sorry to hear about the inconsistencies you’ve experienced with sizing across different items. This is absolutely something we’d love to look into further. If you could please reach out to us directly or respond to the requested information with your order details, we can review your order history and pass your feedback along to our product team for further investigation!

Your feedback is incredibly valuable in helping us improve, and we appreciate you sharing them with such kindness and honesty!

Rated 3 out of 5 stars

So disappointed by the quality and…

So disappointed by the quality and inconsistent sizing - absolutely loved the style of these clothes but the sizing is so off and I have 2 products arrive now with faulty zips

5 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Hi Lara,

We’re really sorry to hear this and appreciate you taking the time to share your experience. This certainly isn’t the standard we aim for, especially regarding sizing consistency and zip functionality. If you haven’t already, please reach out to orders@oddmuse.co.uk with your order details so we can look into the faulty items and help resolve this for you.

Rated 5 out of 5 stars

I have a few dresses from odd muse and…

I have a few dresses from odd muse and I absolutely wear them to death. Such amazing staple dresses to always have it your wardrobe for every event, they are so versatile and so flattering. The sale this year as well was amazing such a nice treat to a very long January

5 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you so much for such a lovely review 🤍 We absolutely love hearing that your Odd Muse dresses are true wardrobe staples and getting so much wear .We’re also so glad you enjoyed the sale, a little January treat is always needed!

Rated 5 out of 5 stars

Absolute perfection!!

Absolute perfection!!! Love love love this brand.

3 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Victoria for your review! We're so pleased to hear you're loving Odd Muse. Thank you for your support; we can't wait to welcome you back soon.

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Love love love

I have been a massive follower of odd muse and its founder, Aimee, for some time and have a fair few odd muse pieces in my collection. Whenever I wear odd muse I feel so classy and put together. I feel confident and get so many compliments. Everything I have ordered fits me like a glove - the trick is to double check their sizing guide!

3 February 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Lauran for your feedback. We love to hear how your Odd Muse pieces make you feel and can't wait for future orders from you!

Thank you for your support,
Odd Muse Customer Service

Rated 5 out of 5 stars

Always buy from odd muse

Always buy from odd muse. Clothing second to non! Weather is dressy or casual the fit and quality is amazing.
I had a full odd muse wedding (apart from my actual wedding day dress) from hen party fit to bridesmaids to pre drinks to travel outfits to the signature scent. I felt my best all the time!
My personal fav this year has to be the cardigan which has been worn multiple times and washes Amazingly.
Can’t wait for the new collection to arrive tomorrow so I can (hopefully) get my hands on the new shirt for my birthday trip to London. (Odd muse bond at visit is on the cards to purchase dress for my husband’s 40th celebrations in April 🤍🤍

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely words and thank you for making Odd Muse part of your special moments. We hope you managed to get your hands on the new shirt and can't wait to welcome you in-store soon!

Thank you for your continued support,
Odd Muse Customer Service

Rated 5 out of 5 stars

The Quality is insane

The Quality is insane, so well made. The fit is absolutely perfect. So thrilled to add 3 new muse items to my wardrobe, and especially from the Archives. Thanks Odd Muse for providing exceptional quality and fast delivery, once again.

30 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your lovely feedback! We are so happy to hear you're loving the quality and fit of your Odd Muse purchases. We hope to welcome you back soon!

Thank you,
Odd Muse Customer Service

Rated 4 out of 5 stars

Confidence boosting clothing

There are many brands that look good online but in real life only flatter very slim figures. I love that Odd Muse looks fire on larger sizes and curvier bodies too. Gives a little confidence boost to me as the structured designs are super flattering. I love that mini skirts and dresses come in extra 5 cm length as well as their usual standard as I prefer a little linger length to make these pieces work appropriate too so I could go office to drinks after. Sizes are something that you will need to figure out for yourself as on some dresses I am size down but in other designs a size up and I am a smaller size with trousers, but a larger one with skirts so it can be a bit of a hit and miss. Delivery is super fast.

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you Margita for your feedback. We love to hear how our pieces make you feel and that the extra 5cm lengths has been useful to you!

We appreciate your feedback regarding sizing and will be sure to take this onboard. We hope to welcome you back soon!

Thank you,
Odd Muse Customer Service

Rated 5 out of 5 stars

Aimee and the team continue to smash it

Aimee and the team continue to smash it! Love my items from the archive sale - the quality is unmatched and the designs absolutely stellar!

29 January 2026
Unprompted review
Odd Muse London logo

Reply from Odd Muse London

Thank you for your kind words. We're thrilled to hear you love your archive sale purchases and loving the quality and design of them. We hope to welcome you back soon!

Thank you,
Odd Muse Customer Service

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