Ordered some base layers. Never received them and when I contacted customer support, I just got an automated response. Do not order from them. So sad, REI used to carry their products and I do like th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Being a 36C (95 C), it's not easy finding a good quality, comfortable, supportive and aesthetic bra for yoga that will keep things in place when upside down! I ordered size M but changed for L and it'... See more
Similar to the other reviews, I returned some items, the customer care team respond at first when you query it and then as soon as the magical '21 days to process a refund' passes, they no longer re... See more
Company replied
I wasn't expecting much from all the bad reviews here, but my experience was fine. The prices are expensive but I got a discount from a Strava challenge. The leggings fit true to size and I like the s... See more
Company replied
Company details
Written by the company
Engineers of active layers since 1946. We are always one step ahead. By creating highly innovative products, we are the brand of choice for active individuals.
Contact info
Bösch 47, 6331, Hünenberg, Switzerland
- 0800-5053081
- customerservice@odlo.com
- odlo.com
2.9
Average
5K reviews
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
envoi rapide et achat reçu en parfait état. rien à redire.
très bon service
22 November 2012
Unprompted review
Super renseignement téléphonque colaborateur très compétant
je comfirme super Site
17 November 2012
Unprompted review
Reply from Odlo
Nous vous remercions pour votre évaluation.
Comme prévu, lors de notre conversation téléphonique, nous allons vous renvoyer ces 2 T shirts. Nous prendrons à notre charge le retour ainsi que la réexpédition des articles.
Il est extrêmement rare que nos articles soient envoyés avec des défauts. Un "contrôle qualité" est effectué en fin de production : 25 points de contrôle sont validés.
Veuillez nous excuser pour ce désagrément et nous vous remercions de votre compréhension.
Le délais a été respecté, et les produits correspondaient a ma commande. Grâce au tableau de correspondances de tailles, j'ai pu faire le bon choix.
Bon, Délais respecté
17 March 2012
Unprompted review
Expédition rapide. Réponse aux mails d'info rapide. Service efficace
Bon service.
25 October 2011
Unprompted review
speed & trust
Always a pleasure to find good quality sports wear with competitive prices. Speedy delivery, trustworthy service overall. Good choice in tops.
Only negative point, size 38 often out of stock in pants, capri's and shorts.
I am getting a bit tired of black pants too, which I still keep buying since they are so good. So more color please (even taupe will do, but hey...go crazy) in size 38!
Extra thanks for making the pants long enough (I'm 174 cm)!
14 October 2011
Unprompted review
Excellent service for an excellent product.
I received my order within one week and I am so happy with my sports bra and running pants!
19 June 2011
Unprompted review
très satisfaite de nos commandes livrées avec rapidité et sérieux
site très sérieux
19 May 2011
Unprompted review
Qualité des produits conforme à mes attentes. Livraison rapide.
Excellent.
4 March 2011
Unprompted review
Très satisfait de la qualité et de la livraison du produit
Site très agréable à consulter
4 February 2011
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.