OFFCUTS Shoes Reviews 303

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often finding them to be in great condition and offering excellent value for money. Many appreciate the reduced prices on shoes, boots, and trainers, and the honesty regarding the condition of the items. Reviewers frequently mention quick dispatch and delivery, and a smooth ordering process. However, a significant number of people were dissatisfied with the delivery service, primarily due to issues with Yodel. Common complaints include parcels not being delivered, being left in inappropriate locations, or being returned prematurely. Some customers also reported difficulties with customer service when trying to resolve these delivery problems, including delays in refunds for lost items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the good condition of... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report super fast... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, with quick... See more

Price

Consumers find price to be ambiguous. While some reviewers praise great prices, reduced prices, and excellent... See more

Quality

People report ambiguous experiences with quality. Many customers received shoes in perfect or great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit sceptical at first because of the reviews, but I’m absolutely buzzing with my purchase. Picked up a pair of OnCloud trainers that retail at £130 for just £90, in my size and in perfect c... See more

Rated 5 out of 5 stars

Only ever ordered from here once but the boots were graded 'good' but came looking brand new so I feel I got an amazing bargain for a pair of boots i wouldn't have been able to afford directly from Of... See more

Rated 5 out of 5 stars

I recently bought three different pairs of Adidas Samba OG trainers. They were dispatched within 48 hours, tracked with Yodel and arrived in excellent condition - no sign of being display etc. After r... See more

Company replied

Rated 5 out of 5 stars

I bought of Offcuts Adidas Sambae recently. Was little bit worried what would be state of them but actually they are great! The only thing was they arrived in not original Adidas box which didn't... See more


Company details

  1. #200 of 216 best companies in Shoe shop

Written by the company

OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.


Contact info

3.3

Average

TrustScore 3.5 out of 5

303 reviews

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Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 3 out of 5 stars

Beware delivery charges

First time using Offcuts. Made a bulk order of boots, shoes & sandals, value nearly £200.00. Delivery arrived on time in a sturdy box. Contents were as described and all in excellent condition. However none of the items fitted my feet. I have wide feet and the width of the products would be a great addition to the website to aid choice of items for purchasers. Items were removed and sent back which cost £16.00. The refund of the items was made swiftly minus the cost of Delivery to me of £3.99, so I've spent £20.00 and have nothing to show for it, so only a 3* review.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

I brought 2 pairs of boots. They are really lovely and at a fraction of the price. This is my go to website if looking for footwear

23 February 2024
Rated 1 out of 5 stars

Not full refund

Bought some Veja trainers. The colourway was the opposite to what was pictured. So instead of mostly black they were mostly white. I returned them. But my postage both ways should have been refunded as it was their mistake but it was not. They've lost nothing but I'm out of pocket by £8 because they sent me the wrong product. Avoid.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

So pleased I have found this site

So pleased I have found this site, so far I have had no issues and have been buying from them for about 2 years now.
I am weary of using the office main site as have had a few issues, wrong shoes, sent to wrong house, cancelled, different sizes etc (all on seperate orders!) and I never trust the order until it is in my hands - not a fun shopping experience! And to be frank, I haven't placed an order with the main site for over 3 years because I don't enjoy the stress of it.
However I don't have that with offcuts, they dispatch within 2 days at the most, and arrive within 5 days, the shoes are always in perfect condition (they do advise of any marks etc) and generally have a decent discount applied.

The site is worth keeping an eye on, especially if there is a pair of shoes that has sold out in your size or if like me, you just don't trust ordering from their main site - I really cannot understand why they provide such a different service when they are the same company but they do.

2 January 2024
Unprompted review
OFFCUTS Shoes logo

Reply from OFFCUTS Shoes

Hi Fiona! We're thrilled by your review and happy to hear that you've had such a great experience shopping with us! 😊

Rated 1 out of 5 stars

canceled my order and didn't give me…

Canceled my order and didn't provide any information on why it was canceled or when my money will return to my account

3 January 2024
Unprompted review
OFFCUTS Shoes logo

Reply from OFFCUTS Shoes

Hi, thanks for contacting us. Unfortunately your order was flagged as potentially fraudulent due to a number of factors and so your order was cancelled on our system. A refund was processed immediately on cancellation and should now be back in your account.

Rated 5 out of 5 stars

Fantastic bargains!

Brilliant prices on very good quality footwear. Would prefer if delivery could be to a safe space. Left with neighbour who then went on holiday!

24 November 2023
Rated 1 out of 5 stars
OFFCUTS Shoes logo

Reply from OFFCUTS Shoes

Hi, thanks for contacting us. We've had a look at your order status and can see that your parcel is due to arrive on the 2nd December.
We apologise for any delays caused and if your parcel does not arrive, please contact us again and we can assist further.

Rated 5 out of 5 stars

Would use again

Website easy to navigate, wasn't looking for anything in particular so searched by size to see what was available to me. The description for my item was P for perfect which they are. The delivery updates were good and came when they said they would.

26 October 2023

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