I was a bit sceptical at first because of the reviews, but I’m absolutely buzzing with my purchase. Picked up a pair of OnCloud trainers that retail at £130 for just £90, in my size and in perfect c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only ever ordered from here once but the boots were graded 'good' but came looking brand new so I feel I got an amazing bargain for a pair of boots i wouldn't have been able to afford directly from Of... See more
I recently bought three different pairs of Adidas Samba OG trainers. They were dispatched within 48 hours, tracked with Yodel and arrived in excellent condition - no sign of being display etc. After r... See more
Company replied
I bought of Offcuts Adidas Sambae recently. Was little bit worried what would be state of them but actually they are great! The only thing was they arrived in not original Adidas box which didn't... See more
Company details
- #200 of 216 best companies in Shoe shop
Written by the company
OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.
Contact info
London, United Kingdom
- offcuts@office.co.uk
- offcutsshoes.co.uk
3.3
Average
303 reviews
Replied to 60% of negative reviews
Typically replies within 1 month
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Boots are lovely but fit is dreadful
Boots are lovely but fit is dreadful, leather at toe is much too low to allow for any level of comfort.
24 June 2023
Absolutely fabulous sandals
Absolutely fabulous sandals, super comfy and not a mark on them! And who wouldn't love getting them for half price! I might need the tan pair 😁
24 June 2023
Ordered two pairs of shoes one was the…
Ordered two pairs of shoes one was the wrong size and colour and the other was too big.
23 June 2023
Total incompetence
I purchased a new pair of women's trainers on 16 May. Two pairs of men's trainers arrived instead.
One whole month and 13 emails later: No trainers; No refund; No apology; 3 failed pick-ups of the men's trainers by Yodel; and no way of escalating to a senior manager to resolve.
And now I am told that I will not get a refund until an unknown gentleman returns my misdirected order too.
Looking at the one star reviews this company clearly has major problems in its operations that have gone on for years.
15 June 2023
Unprompted review
Reply from OFFCUTS Shoes
Hi
Thanks for your feedback. We're sorry to hear that this has been your experience at OFFCUTS. We always strive to provide an excellent service and so we deeply regret the inconvenience caused and the frustration you experienced throughout this process.
We can see that a free collect plus return label has been provided for you. When we can see that your order has been returned we can arrange to refund this order for you.
Again we offer our sincerest apologies for this error and as we arrange your refund, please let us know if you have any further questions as support will always be available until this has been resolved for you.
Kind regards
OFFCUTS Team
I bought a pair of Doc Marten mules I…
I bought a pair of Doc Marten mules I have been wanting for ages and got
them for nearly half price from this site
Amazing 🤩
23 May 2023
The Shoes I have been buying here…
The Shoes I have been buying here really meet my expectations and I have never regret buying any shoes from this site. I am lucky to discovered this site.
23 May 2023
It's been over 6 working days still…
It's been over 6 working days still haven't got my refund, for damaged sandles.
1 June 2023
Unprompted review
Do not buy unless you are prepared to…
Do not buy unless you are prepared to cough up the return costs.
23 May 2023
Unprompted review
Absolutely horrific experience. Just avoid them
I would give zero.
This may be a scam company or having a bad week but my order has still now been delivered on a next day service. It’s been 4 days.
They keep saying there is an address issue with Yodel. Which is nonsense because I’ve confirmed it 2 times already.
Offcuts have no telephone so be warned. You need to wait 24 hours for them to email you back.
If you want a smooth process that’s hassle free just pay the extra £10 and buy them in a shop.
2 June 2023
Unprompted review
Reply from OFFCUTS Shoes
Hi , thanks for your feedback.
We're sorry to hear that you've had this experience with us. As Yodel are now returning the parcel back to us, a refund has now been processed for you.
Unfortunately there are rare occasions like these were the courier is unable to deliver the parcel successfully and so it is out of our hands.
Our customer service team is available Monday – Friday 9am to 5pm and Saturday 9.30am to 4pm.
Again, we apologise sincerely for the inconvenience this issue has caused.
Many thanks
OFFCUTS Team
I’ve got a Great pair of shoes for a…
I’ve got a Great pair of shoes for a fraction of the price!
25 May 2023
Many thanks given to Offcuts shoes
What a fantastic way to help the Unemployed people of the UK in these times of hardship. Depending on the grade you require they do an ingenious way of grading the footwear to be sold. I have purchased 2 pairs of trainers the last being an off-white pair of Adidas
hi-tops, and they are brilliant, really comfortable. I know where to come the next time. An Easy website to maneuver through and the secure payment is brilliant. Many thanks given to Offcuts shoes 10/10.
25 May 2023
An immaculate pair of shoes for an…
An immaculate pair of shoes for an absolute bargain!
Thank you :)
24 May 2023
It was efficient and on time
23 May 2023
wrong shoes on the box not the ones io…
wrong shoes on the box not the ones io ordered paid for express delivery only to receive the wrong sandals could not reorder the ones i wanted as they wrer out of stock
24 May 2023
Reply from OFFCUTS Shoes
Hi.
Thanks for your feedback. We're really sorry to hear that this has been the case. We can see that a free return was arranged for you. When we have received your return we can refund your order in full.
We apologise sincerely for the inconvenience this has caused.
Many thanks
OFFCUTS Team
Absolutely smashing shopping experience…
Absolutely smashing shopping experience with OFFCUTS Shoes - a fabulous pair of DMs at an exceptionally low price - my daughter is going to be so envious!!!
I shall definitely shop with you again……..soon.
23 May 2023
Customer Service is Appalling
I received an incorrect pair of shoes, so I returned them and contacted the company to see whether I was going to get the original pair I ordered or a refund. I received no apology for the mistake and the customer adviser I dealt with was incredibly rude and not interested in resolving the error. He then tried to say they'd not received the shoes back (luckily I had proof they had been delivered and signed for by OFFICE). This could have been really easily rectified by an apology for the error and an explanation of whether I was going to get the shoes I ordered. No apology was ever given, I was eventally refunded without an explanation but then I had to chase them again to get my return postage refunded! Appalling customer service! This was my first time shopping with OFFCUTS and I won't be returning.
26 May 2023
Unprompted review
Reply from OFFCUTS Shoes
Hi Fran ,
We sincerely apologize for the inconvenience you experienced with us. It was never our intention to send you the wrong pair of shoes or provide inadequate assistance. We deeply regret the lack of communication you have experienced and the need for you to chase us for the refund.
Although your return was confirmed by the courier as delivered, we still have to follow an internal returns process which we advise can take up to 7-10 days.
We take customer feedback seriously and we make it our focus to address issues like these on the rare occasion that they arise. We appreciate your understanding and hope you will give us another chance to serve you in the future.
Kind Regards
OFFCUTS Team
Have bought several times …
Have bought several times and never had to return an item. However my last order included sandals that were too badly scuffed, more so than description. So I wanted to return. I have just read the return policy and unlike others the postage is on you and there is no return bar code so I would have to record delivery in order to have proof I posted item in case it does not get to destination. By the time I have done this, having already paid a delivery charge the cost would be the same price as the sandal. Will not be buying again as the return policy is not up to par.
12 May 2023
Unprompted review
Reply from OFFCUTS Shoes
Hi Corlet
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with your recent order and sincerely appreciate your previous purchases.
We understand your frustration regarding the condition of the sandals and the return process. Our aim is to provide a seamless shopping experience, and we take your concerns seriously. We continually strive to improve our policies and procedures to meet the expectations of our valued customers.
Regarding the return process, we acknowledge your feedback on the postage cost and the absence of a return bar code. We will definitely take this into consideration when reviewing our return policy in the future. We appreciate your suggestion about providing a return bar code for easier returns and will evaluate its feasibility.
In the meantime, please be assured that we are committed to addressing any issues with our products and ensuring that our customers are satisfied.
We hope that you will reconsider and give us another opportunity to serve you in the future.
Many thanks
OFFCUTS Team
Great buy and great service thanks
23 April 2023
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