Aaron was so helpful in resizing my photos and working with me to get the photos sent in and printed out thank you so much. If you need help with a specific project I would for sure recommend him.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgusting rip-off company who use misleading images on the website. I purchased the Complete Harmony Light Desk and Bookcase Pack - Sonoma Light Oak Product code: 439112 that clearly has a picture sh... See more
Company replied
Ordered 'Vinsetto Massage Recliner Ergonomic Gaming Heated Home Office Padded Velvet-Feel Fabric & Swivel Base Office Chair - Grey' on a Sunday night and it turned up on the next Tuesday. Can't faul... See more
I bought genuine Epson printer inks online for in-store collection. Nice and easy website and collection process. I took advantage of a 15% online discount which actually matched another high street s... See more
Company replied
Company details
- Office supplies shop
- Computer Shop
- Data destruction equipment wholesaler
- Office Furniture Shop
- Prints and signs store
- Stationery shop
Information provided by various external sources
Office Supplies, Stationery, Furniture, Print Services, Business Technology, Paper, Filing, Folders, Ink, Toner, DHL, Mail & Ship. Huge brands at great prices. (Some stores include Card Factory & kikki k stationery – see our website for details)
Contact info
United Kingdom
- help@officeoutlet.com
- officeoutlet.com
5 STARS for excellent service!
5 STARS! The sales team at the Truro, Cornwall Office Outlet Store in my opinion are excellent!
13 March 2019
Unprompted review
Reply from Office Outlet
Hi Dave!
Thank you for your 5* review! Its great to hear you had a great experience in store!
Kind regards
Marium
Customer service team
Reply from Office Outlet
Thanks Lee. Happy to be of service and thank you for taking the time to leave us your review.
Kind regards
Maria
Customer service team
Reply from Office Outlet
Hi
Glad you liked our website and that you received a fast and efficient service.
Kind regards
Maria
Customer service team
Really helpful staff and quick delivery
13 March 2019
Unprompted review
Reply from Office Outlet
Good Morning Carolyn,
Thank you for the 4* and feedback.I am really pleased to hear the staff had been helpful and received a speedy delivery.
Kind regards
Misbah
Customer service team
Not impressed
What is the point of ordering goods online with special offers when they are totally ignored when you pick up the goods. Had to have refund issued to get the online prices
13 March 2019
Unprompted review
Reply from Office Outlet
Good Afternoon.
I am so sorry that you have had this issue with your "click and reserve" order. I have spoken to the store and they are now aware of the correct procedure. I sincerely apologise that it was not as easy as it should have been to get the online price honoured in store. I am assured this is a was a one off for this particular store and again I apologise. If I can help with anything else please do get in touch
Kind regards
Martin
The Customer Service Team
Bought two office chairs online
Bought two office chairs online, both arrived with damage to one arm on each chair, it took 6 phone calls and two more deliveries to get them fixed, will look at other suppliers for future items
12 March 2019
Unprompted review
Reply from Office Outlet
Good afternoon,
Thank you for your feedback. I am very sorry to hear that your query was not resolved as efficiently as one would expect. I have looked into the matter and i can see that the chairs were sent out to you but for some reason you only received one out of two on the first attempt and we consequently had to re send . I do apologise for any inconvenience caused and glad thatwe eventually managed to resolve the issue for you.
Kind regards
Maria
Customer service team
Speedy but not very secure delivery
Fast dispatch and good communication but the product was posted in totally unsealed retail packaging with a label stuck to it so anyone could have tampered with or stolen the goods in transit.
12 March 2019
Unprompted review
Reply from Office Outlet
Good Evening Jack.,
Thank you for you honest feedback. Thank you for making us aware of this and I will be sure to escalate this to our warehouse.
Kind regards
Sanah
Customer service team
Excellent selection & value for money
12 March 2019
Unprompted review
Reply from Office Outlet
Good Evening,
Thank you for your 5* review and positive feedback.
Kind regards
Sanah
Customer service team
Simple to order and delivery was really…
Simple to order and delivery was really quick.
12 March 2019
Unprompted review
Reply from Office Outlet
Good Afternoon Michael,
Thank you for the feedback and 5*. It's great to hear you had a quick and easy process.
Kind regards
Misbah
Customer service team
Always had excellent service from the…Carlisle branch.
Always had excellent service from the Carlisle branch.
Postal service was also very good.
12 March 2019
Unprompted review
Reply from Office Outlet
Good Afternoon Shirley,
Great job well done Carlisle, I am very pleased to hear that the store delivered excellent service for you.
Kind regards
Misbah
Customer service team
Very helpful!
12 March 2019
Unprompted review
Reply from Office Outlet
Good Afternoon David,
Thank you for the 5* and feedback.
Kind regards
Misbah
Customer service team
Reply from Office Outlet
Good Afternoon,
We are glad to be at your service and look forward to your next shop with us .Thank you for the 5*.
Kind regards
Misbah
Customer service team
Ordered online
Ordered online, the outlet rang to say the goods were ready, picked them up from pleasant staff. Went well.
12 March 2019
Unprompted review
Reply from Office Outlet
Good Afternoon John,
Excellent!!!This is great to hear.Thank you for the 5* review.
Kind regards
Misbah
Customer service team
I found the website very easy to use
I found the website very easy to use, prices were very competitive. My items arrived in very fast time and were packed safely (good job as the journey had encountered a few knocks and dings to the outer packaging). I was pleased to find a larger range of cleaning products here (all at very good prices too). Look forward to shopping with you again soon.
12 March 2019
Unprompted review
Reply from Office Outlet
Hi
Thank you for the 5 stars . We are very pleased that you are delighted with your recent visit. We look forward to your next shop.
Kind regards
Maria
Customer service team
Reply from Office Outlet
Hi Sarah,
We look forward to being of service to you again soon. Thank you for taking the time to leave us your review.
Kind regards
Maria
Customer service team
Nice and easy website and collection process
I bought genuine Epson printer inks online for in-store collection. Nice and easy website and collection process. I took advantage of a 15% online discount which actually matched another high street shops 'buy one get one half price' offer. No complaints at all!
12 March 2019
Unprompted review
Reply from Office Outlet
Hi Rory,
Easy to use and a bargain too . Seamless service . Thank you for your 5*.
Kind regards
Maria
Customer service team
Delivery was poor
The ordering online was fine, I didn't have any problem with that part.
The problem was with the delivery.
I arranged for 10 boxes of paper to be delivered to my office due to the weight of the items. My office is on the 1st floor of a building with a lift, there are 2 loading bays within 50 feet of the building.
The driver arrived on time bring the small packet of punch pockets in his hand to tell me my delivery had arrived.
When I asked him to put the boxes in the space I had cleared just inside the door he said 'well can I have some help'. I explained that I was the only person in the office (middle aged lady with bad back) and didn't he have a trolley, I also pointed out the lift. He response was that it was at the back of the van behind all the parcels and that he only had 2 minutes to make deliveries. At this point I did help him to bring the boxes in as it seemed the only way I was going to get them. Each boxed item contained 2 boxes of paper (10 reams) inside it making it double the recommended weight for carrying which just made matters worse.
The issues of delivery would certainly make me look elsewhere in future. The whole point of a company like office outlet is to be able to order in bulk.
12 March 2019
Unprompted review
Reply from Office Outlet
Good afternoon,
Thank you for your feedback. I have fully investigated your case and raised it with the management team at DHL. The driver will be spoken to and the procedures for delivery reiterated to him . The standard for delivery is that they deliver to door, they will go up to the 3rd floor provided there is a lift . We do apologise for your experience and can assure you this is not the norm. With bulk orders we do send a separate vehicle and on occasion use another 3rd party courier.
Kind regards
Maria
Customer service team
Great service
12 March 2019
Unprompted review
Reply from Office Outlet
Hi Russell,
Thanks for the 5* . We look forward to your next visit.
Kind regards
Maria
Customer service team
Excellent service
Excellent service - next day delivery and good quality filing cabinet. Highly recommend!
12 March 2019
Unprompted review
Reply from Office Outlet
Hi Patricia,
Thank you for your recommendation. Excellent service is our aim .
Kind regards
Maria
Customer service team
Delivery was very efficient and early…
Delivery was very efficient and early than I had expected. I am very pleased.
12 March 2019
Unprompted review
Reply from Office Outlet
Hi Vishram,
We aim to please and delight. Thanks for the 5*s.
Kind regards
Maria
Customer service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.