OfficialStaunton Reviews 459

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like chess sets are beautifully made, well-weighted, and crafted with attention to detail. Many also highlight the excellent customer service, appreciating the helpful and responsive assistance, especially when resolving issues like damaged pieces or delivery concerns. The delivery service is frequently described as fast, efficient, and well-packaged, ensuring products arrive in perfect condition. However, some customers experienced minor issues such as damaged packaging, missing components like a case for pieces, or slight imperfections in product finishes. A few people also found the product not as expected, leading to returns, or encountered inflexibility regarding international shipping, resulting in additional costs.

What people talk about most

Product

Customers consistently note positive experiences with product quality and craftsmanship. Many reviewers... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard, craftsmanship, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Service

Users describe positive interactions with service. Customers consistently praise the quick, effortless, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner was thrilled with the chess set I bought him. It's really high quality and clearly made with love and attention to detail. Not only that though – when my dog got hold of the white king and... See more

Rated 5 out of 5 stars

The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more

Rated 5 out of 5 stars

I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more

Rated 5 out of 5 stars

I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more


Company details

  1. #11 of 12 best companies in Handicraft

Written by the company

Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

459 reviews

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Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beauty on a budget.

I had a great experience purchasing a Chessboard set, with a discount code on their own website. Bringing a £65 chessboard set to around £55.

The chessboard was beautifully crafted, the chess pieces were not aesthetically fantastic, but for the price I paid they were amazing, the pieces were weighted and felt nice to hold.

27 July 2025
Rated 5 out of 5 stars

Birthday present

The chess set came in good time as it was a birthday present.
It was a very nicely boxed chess set and well made, nice folding box/chess board and holds all the pieces really nice.
Very nice looking and well made.

30 June 2025
Rated 5 out of 5 stars

5 Stars

5 Stars. Excellent customer service. Fast delivery of product. Well packaged. Lovely quality Chess pieces and board. I purchased the Winchester chess set. Recommended.

30 June 2025
Rated 2 out of 5 stars

Looks very good

Looks very good, but I feel the veneer is quite poor, which is even broken/chipped in one place.
Would have included an image but doesn't seem to be that option here.

5 June 2025
Rated 5 out of 5 stars

Incredible customer service

We had our board arrive with slight damage and they sorted it immediately without any issue. New board arrived and looks great. I’m really happy with the response and the company as a whole

5 June 2025
Rated 5 out of 5 stars

Brilliant

Brilliant ! There are not many supplies of chess sets/boards that are able to beat Official Staunton. Really exceptional quality along with a well trusted company.
Recommend 100%

9 May 2025
Unprompted review

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