OFX - Australia Reviews 838

TrustScore 4.5 out of 5

4.3

Margaret Street 60, Level 19, 2000 Sydney, New South Wales, AU


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Rated 5 out of 5 stars

Wise shut down my account for some reason (I hadn't used it in a long time) so I had to find some other reputable money transferer because the rate my bank offered was terrible. I'm not a money person... See more

Company replied

Rated 1 out of 5 stars

I've had a complete trash experience with OFX AU office. Customer service teams take weeks to do a simple task. It's just unacceptable in 2026.

Company replied

Rated 5 out of 5 stars

I must congratulate OFX on their wonderful customer service. I spoke to Amy twice tonight to explain the new format to send money for a tour in Sri Lanka. She patiently gave me all the information pl... See more

Company replied

Rated 5 out of 5 stars

We have been using OFX for over 10 years for international money transfers and highly recommend! Customer Service is friendly and eager to help with every step of the process which is simple and secu... See more

Company replied


Company details

  1. Currency exchange service
  2. Financial advisor
  3. Money transfer service

About OFX - Australia

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

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Contact info

  • Margaret Street 60, Level 19, 2000, Sydney, New South Wales, Australia

  • 1300 300 424

4.3

Excellent

TrustScore 4.5 out of 5

838 reviews

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Rated 5 out of 5 stars

Fast,efficient

Fast,efficient, great communication.

2 July 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Catherine for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave.

Rated 5 out of 5 stars

Sasha assisted me in setting up a limit…

Sasha assisted me in setting up a limit order and guided me- despite many years of experience with OFX- to split the order into several different transactions due to having several recepients. Helpful, professional and very understanding!

29 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 5 out of 5 stars

Follow Up Great

Follow Up Great
Was just getting some quotes have used the service before and got a phone call from Assyl. I wasn't ready to transfer for a couple of weeks, but they followed up when i forgot. great work

2 July 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Luke. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 5 out of 5 stars

Fantastic customer service

Arushi was very prompt and attentive to our requirements and we now contact her every time we need to transfer. She is really an asset to your business

27 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Tony for taking the time to leave a review about Arushi. We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.

-OFXpert, Sarah

Rated 3 out of 5 stars

a bumpy ride. the transfer had its glitches and took…

the transfer had its glitches and took days longer to transact even though there were no errors with account details etc.
the one impressive thing in this matter was the application of OFX operative Sasha Chen who followed up and tracked the misfires and kept us informed, even though the details were often hard for her to attain.
her care and concern were much appreciated.

20 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Bryan for sharing the great experience you had recently with Sasha. Our OFXperts are here 24/7 to make the most of your money. We’ll be sure to pass on your kind words to the team.

-OFXpert, Sophie

Rated 5 out of 5 stars

Fast & efficient.

26 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Yvonne for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sophie

Rated 5 out of 5 stars

Arushi was personable and knowledgeable

Arushi was personable and efficient. Her timely follow-ups and expertise ensured my first major international transaction went smoothly!

27 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Hi Will. Thank you for reaching out to us regarding the excellent service you received by OFXpert Arushi. We love hearing positive client stories and will be sure to pass this on to the team.

-OFXpert, Sarah

Rated 5 out of 5 stars

Helpful customer service rep…

Arushi has been so helpful as my client manager. She assisted me with transferring funds, which I had no previous experience with. Her clear explanations helped me through a few technical road blocks and helped me achieve a better result with the exchange rate. Arushi’s kind and reassuring manner allowed me to feel confident with the transactions and with using OFX.Thank you Arushi!

27 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Hi Diana. Thank you for letting us know about the great experience you had with your account manager Arushi. We appreciate you taking the time to leave a review and will be sure to pass your kind words on. Thank you for being a valued customer and continued support of OFX.

-OFXpert, Sophie

Rated 5 out of 5 stars

Arushi was exceptional in a series of…

Arushi was exceptional in a series of linked large money transfers from GBP to AUD. She wisely suggested I take out a Limit Order at a favourable but realistic exchange rate for the series of transactions. She was there for me throughout the process. She contacted me out of hours to reassure me that all was working even when the evening crew had become confused. A lovely manner accompanied an effective style. Exemplary!

25 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you William for taking the time to leave a review about Arushi. We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.

-OFXpert, Sarah

Rated 5 out of 5 stars

Amazing experience, thank you Hayley...

The support I received from Hayley Evans through the whole journey. Also, how streamlined was the whole process. Amazing!

10 April 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Zack for sharing the great experience you had recently with Hayley. Our OFXperts are here 24/7 to make the most of your money. We’ll be sure to pass on your kind words to the team.

-OFXpert, Sophie

Rated 5 out of 5 stars

Easy process to follow providing a…

Easy process to follow providing a better rate than the banks - good follow through communication at each step.

23 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Hi Andrew. Thank you for your kind review. We’re here 24/7 to help with your future transfer needs.

-OFXpert, Sarah

Rated 5 out of 5 stars

Quick and easy

Instructions are very easy to understand and the speed of the money transfer is unbelievable. I am using OFX for years now and will continue to do so.

23 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you for your kind review, Rita. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.

- OFXpert, Sophie

Rated 5 out of 5 stars

OFX client fx currency accounts a great feature

The new functionality is great. Getting the accounts funded is very streamlined in this new version I have recently experienced. Being able to hold foreign currency balances is very helpful and removes an awkward step and expense of having foreign currency accounts elsewhere.

25 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Paul for your review. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.

-OFXpert, Sarah

Rated 5 out of 5 stars

Arushi was wonderful

Arushi was wonderful. She listened and explained everything clearly. I really appreciate OFX for their wonderful staff and reliable, economical service.

23 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you for letting us know about the great experience you had with your account manager Arushi. We appreciate you taking the time to leave a review and will be sure to pass your kind words on. Thank you for being a valued customer and continued support of OFX.

-OFXpert, Sophie

Rated 5 out of 5 stars

Sean O'Connell has been very helpful.

24 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Anthony for taking the time to leave a review about Sean. We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.

-OFXpert, Sarah

Rated 5 out of 5 stars

OFX service is fabulous

Lily Cai has been exceptional in helping me repatriate funds from USA to Australia. She was very proactive in helping me navigate the current political impacts, forward exchange contracts / limit orders and always attentive, efficient and a great communicator. I have been using OFX for 10-15 years, have always found them to be the most competitive on rates and the online platforms really easy.

25 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Hi Nicholas. We appreciate you taking the time to leave us a review about your most recent experience with your last transfer and your account manager Lily. We love hearing positive client stories and will be sure to pass this on to the team.

-OFXpert, Sarah

Rated 5 out of 5 stars

As always OzForex are surperb

As always OzForex are just so accommodating - informative and efficient. Always a pleasure to deal with

21 May 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Mervyn. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts.

-OFXpert, Sophie

Rated 5 out of 5 stars

OFX Arushi Kukreti great service

Arushi was hugely responsive and a pleasure to deal with. Was very clear on how my forward contract deal would work and outcomes achieved. Very good service.

20 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Hi Andrew. Thank you for reaching out to us regarding the excellent service you received by OFXpert Arushi. We love hearing positive client stories and will be sure to pass this on to the team.

-OFXpert, Sophie

Rated 5 out of 5 stars

Great client manager!

Sonja is my client manager and she was exceptional in helping me navigate my tight exchange deadlines. She was courteous and polite, highly professional. I was initially unsure about OFX after the long customer service line wait but Sonja completely changed my impression of OFX and I would highly recommend her!

23 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Tina for sharing the great experience you had recently with Sonja. Our OFXperts are here 24/7 to make the most of your money. We’ll be sure to pass on your kind words to the team.

-OFXpert, Sarah

Rated 5 out of 5 stars

Lily Cai

I am new to OFX and Lily has made life easier and easier each day. She deals with my requirements efficiently and speedily and gives me peace and satisfaction with the end results each time.

24 June 2025
Unprompted review
OFX - Australia logo

Reply from OFX - Australia

Thank you Harley for taking the time to leave a review about Lily We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.

-OFXpert, Sophie

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