Wise shut down my account for some reason (I hadn't used it in a long time) so I had to find some other reputable money transferer because the rate my bank offered was terrible. I'm not a money person... See more
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See what reviewers are saying
I've had a complete trash experience with OFX AU office. Customer service teams take weeks to do a simple task. It's just unacceptable in 2026.
Company replied
I must congratulate OFX on their wonderful customer service. I spoke to Amy twice tonight to explain the new format to send money for a tour in Sri Lanka. She patiently gave me all the information pl... See more
Company replied
We have been using OFX for over 10 years for international money transfers and highly recommend! Customer Service is friendly and eager to help with every step of the process which is simple and secu... See more
Company replied
Company details
About OFX - Australia
Written by the company
Simplify your FX needs with OFX.
Get Started
Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.
We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.
Why choose OFX?
Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.
Save Money
Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.
Transfer Securely
Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology
Fee Transparency
OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.
24/7 Support
Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.
Start saving time and money - open an OFX account today!
Written by the company
- .
Contact info
Margaret Street 60, Level 19, 2000, Sydney, New South Wales, Australia
- 1300 300 424
4.3
Excellent
840 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Lily Cai
I am new to OFX and Lily has made life easier and easier each day. She deals with my requirements efficiently and speedily and gives me peace and satisfaction with the end results each time.
24 June 2025
Unprompted review
Reply from OFX - Australia
Thank you Harley for taking the time to leave a review about Lily We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.
-OFXpert, Sophie
Dave Swadel made what could have been a…
Dave Swadel made what could have been a really stressful transaction so much easier. It was an outside the box situation, and Dave kept in touch, even calling me out of hours to help deal with issues in other time zones. Epic service and we got a great result!
19 May 2025
Unprompted review
Reply from OFX - Australia
Thank you Megan. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.
I used Dave Swadel
I used Dave Swadel. He was amazing. Kept in touch online and via email. He also phoned me and talked me through the process of how to use my OFX account to transfer money from New Zealand to UK. I so appreciate his help and support in making this happen as I was very nervous about doing so, but it all went smoothly and allowed me great peace of mind. I will certainly be using him again to assist with any future transactions and would highly recommend this company and Dave Swadel
9 June 2025
Unprompted review
Uk inheritance …
They were very thorough when dealing with my account due to the large sums of money I needed to transfer the was good due diligence
16 June 2025
Unprompted review
Reply from OFX - Australia
Hi Lani, thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and look forward to helping you move money globally in the future.
-OFXpert, Sarah
Safe transactions
Fast,reliable, always a great job done by the team at ofx
13 June 2025
Unprompted review
Reply from OFX - Australia
Thank you for your kind review. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.
- OFXpert, Sophie
Intuitive and easy
I'm only an occasional customer, but everything was intuitive and secure, and went smoothly. Super 24x7 support.
14 May 2025
Unprompted review
Reply from OFX - Australia
Thank you David. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts.
-OFXpert, Sarah
Confidence counts
Absolute confidence that any transfer I make will occur safely and promptly
5 May 2025
Unprompted review
Reply from OFX - Australia
Thank you Bill for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.
-OFXpert, Sophie
After having long waits to speak to a…
After having long waits to speak to a staff member I tried another extension and was answered promptly by a woman who acted promptly and with patience.
She was apleasure to deal with..
If I hadn't had the initial wait I would rated it 5.
11 June 2025
Unprompted review
Reply from OFX - Australia
Thank you Richard for taking the time to reach out to us and provide feedback. I am sorry to hear that our customer service team were experiencing a high volume of calls at the time you had called in. I am glad you were able to call in and speak to one of our OFXperts. Please email us at reviews@ofx.com or calls us anytime on 1300 300 424 if you have any further questions.
-OFXpert, Sophie
Good service
I phoned after I had a problem on line activating my old account, I spoke to Sonja and she was extremely helpful and had my transfer moving quickly. Thank you for the prompt action.
11 June 2025
Unprompted review
Reply from OFX - Australia
Hi Mike. Thank you for reaching out to us regarding the excellent service you received by OFXpert Sonja. We love hearing positive client stories and will be sure to pass this on to the team.
-OFXpert Sarah
Bernadene Leeuw,
Bernadene Leeuw,
Was so professional and kind. She kept me informed throughout the process of transferring funds from my apartment sale in Scotland and buying my new home in NZ. It was a complicated and stressful time but Bernadene “held my hand” and it all worked out. Thankyou Bernadene
9 May 2025
Unprompted review
Reply from OFX - Australia
Thank you Joseph for taking the time to leave a review about Bernadene. We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.
-OFXpert, Sophie
Quick, easy, safe and Secure
The process was simple, from start to finish. Placed my transfer in the morning and deal was completed the same day.
Quick, easy, safe and secure.
2 June 2025
Unprompted review
Reply from OFX - Australia
Thank you for your kind review, Alan. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.
- OFXpert, Sophie
Simple process...decent rate....quick…
Simple process...decent rate....quick transfer... very efficient.
27 May 2025
Unprompted review
Reply from OFX - Australia
Thank you for your kind review, Geoff. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.
- OFXpert, Sarah
Reply from OFX - Australia
Thank you for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave.
Reply from OFX - Australia
Thank you Bronwyn for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave.
Dishonest and untrustworthy
This company has all the hallmarks of a financial services business riddled with financial mismanagement at best and fraud at worst. It has been a horrible experience dealing with them from start to finish. Drip feeding outrageous requests for additional information for 'compliance reasons' and then after all of these have been provided still sitting on the funds for extended periods while they 'review them'. Not to mention advertised rates only being available after you call them directly to query why the standard platform rates are so much worse. Many other red flags along the way also.
15 May 2025
Unprompted review
Reply from OFX - Australia
Thank you for taking the time to leave a review. We’re very sorry to hear that your experience with OFX has not been a positive one. Could you please send us an email to reviews@ofx.com, so we can have a supervisor can look into this matter for you.
-OFXpert, Sarah
Reply from OFX - Australia
Thank you Lynda for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave.
Funds arrived from AUS to NZ the next day
Easy to use website as had done this transaction (different amount) with same to and from sender before. Executed quickly and funds arrived from AUS to NZ the next day.
13 May 2025
Unprompted review
Reply from OFX - Australia
Thank you. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts. OFXpert, Dave.
For repeat customers
For repeat customers, you should be closer to the “official” rate
10 May 2025
Unprompted review
Reply from OFX - Australia
Thank you Joel for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. You can call us prior to booking a transfer to speak with a dealer regarding rates. We value all of our OFX clients and are available 24/7 at 1300 300 424 if you have any further queries.
-OFXpert, Sophie
The process of transferring funds is…quick and easy.
The process of transferring funds is quick and easy especially if the funds are sent to an existing account that has been used previously. However, I do think that the cost of transfer is a bit expensive.
10 May 2025
Unprompted review
Reply from OFX - Australia
Thank you Eddie. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
-OFXpert, Sarah
Goood rates in exchange for a couple of business days delay
If you are transferring substantial sums and do not mind waiting for at least two business days for funds to be cleared, OFX should be for you, their rate is much better than banks can offer.
Bank transfer is faster, but you lose on conversion rates.
Wise is not an option for larger sums, they don't give quotes beforehand.
I have not tried any other service, I don't even know who else operates in AU/NZ space.
5 May 2025
Unprompted review
Reply from OFX - Australia
Thank you Srdjan. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
-OFXpert, Sarah
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