Ogawa World USA Reviews 

Best Costomer service and helpful specially Rick he awesome

I HAVE HAD OGAWA ACTIVE FOR FEW WEEKS, SO FAR, IT IS EXCELLENT. I HAVE NO RESERVATION RECOMMENDING THIS PRODUCT AS AN ADJUCT TO WELLNESS BEHAVIOR, AND ALTERNATIVE HEALTH CARE.

Matt was a great help !! Very friendly, I enjoyed chatting with him !! He went above and beyond to help me !! Thank you

Amazing experience! The team is very fast, accurate, and genuinely caring. I was able to test the chair, to pick the best one for me, all the process was fun and easy. The guys live and breath the chairs - it's like free doctor's visit. Fantastic knowledge of the product. It took me seconds to place the order. Rick replies to any question within a minute. Delightful and overall great -- would definitely recommend to my friends.

Customer Service was fantastic. It is a pretty large purchase for us and Rick was able to answer all of our questions and helped us find the right massage chair for our needs. Couldn't be happier!

Had an easy experience with Rick. Just awaiting the process to receive my chair. I'm excited!

Wonderful customer service. Rick and Jimmy are very helpful, taking their time to answer our questions and helping us choose the right chair for our need. They listen to our needs and make recommendation for models that are best fit. We've been shopping for massage chair for over 2 weeks and talked to many sales people, this team is the best team to work with. Very professional and knowledgeable.

Knowledgeable, clear, to the point. A Plus

The shopping experience with Ogawa World USA was great. This was our first time shopping for a massage chair, so I contacted Rick to see if I could test the chair, and he's very helpful in leading us to the best showroom in the area with about 12 massage chairs of all the best quality and nice brands. This really saved our shop-around time, and helped us to make a better decision. After some trials and comparisons, we still chose Ogawa Smart 3D because of its comfortableness, high quality, and advance technology.

Excellent buy. recommend not just buying the smart product but also directly from the company. It's a better deal and most importantly very satisfactory than from a distributor who just gives you deals after their cuts.

Just ordered Ogawa 3D Smartt chair today after extensive research. I found a deal on another site but wanted to buy it directly from Ogawa hence contacted them. I was lucky to get through to Rick who truly went out of his way to ensure I was taken care of. He answered all my outstanding questions and ensured I received the best deal possible. So far it has been an extremely positive experience. Can't wait to receive my chair.

Our experience with Rick at Ogawa World USA has been excellent. Very personable, always eager to reach out to us to answer all of our many questions and is very knowledgeable about the process of purchasing a line of the very best massage chairs on the market, the Ogawa Active Trac which is an SL type massage chair with the best reviews we have ever seen. Thank you Rick for making our purchase experience a great experience.....for less than a quarter of a car payment, we can have a massage anytime on one of the best chairs available on the market at "any" price!!

Rick, He is very kindness explain to product. Thank you again.

Customer service was fantastic! I researched what seemed to be an endless amount of massage chairs to the point of exhaustion. Through my research I felt Ogawa was the best company. I called the company not knowing which chair would be best for my wife and I. Ogawa spent a lot of time going over the benefits of each chair making my decision so much easier. Thank you Ogawa Team for all your support!

Have only just placed the order, but so far the service has been excellent!

I am very pleased to work with Rick...I was looking for a quality product with valuable features. It took me almost a year until I got in touch with Rick who took his time to introduce Cozzia Qi Massage Chair to me with its great features, possibilities I found him to be processional, patient , knowledgeable and always available to talk to me and to explain all the details about the product buying process warranties and deliveries. I was able to get a great deal thanks to Rick and I always felt as a valued customer! Rick is a real representative of excellent customer service. I am very thankful to him and will recommend this chair and Rick's services to my friends and colleagues.

My customer service experience was excellent with Ogawa. I was searching for a massage chair for a business. The sales department was extremely helpful in giving me all the information I needed in making a my decision.

Salesman was very knowledgeable and helpful. Offered up his opinion to help me throughout the sale.

My best friend purchased the 3d chair and has been satisfied. I just purchased this product and I am excited to see if I enjoy it as much as he does. Rick was excellent on the phone

The first Ogawa 3D Message chair was delivered, but the people putting it together did not take out the shipping bolts. So, when the chair reclined, it messed up the frame before breaking the bolts. That shows how powerful the motor is on the chair. Ogawa did not hesitate about replacing it with a new one. However, the color was unavailable due to Christmas sales. Once in stock, it was sent out again and assembled by a service tech, instead of a delivery man.

I have now used this chair everyday for almost two months and am extremely please with the company, sales staff, quality and effectiveness. This is the third brand message chair purchased and also the most advanced. The other popular brand chairs purchased did not hold up well and only gave temporary relief, but the Ogawa 3D is a true blessing.

I am a professional freshwater fisherman and after one neck surgery, three back surgeries and the doctors wanting to do another back surgery, I decided a better quality message chair might help and cost much less than another surgery. So, I did a lot of research before spending money on another chair. I wanted a chair to give long relief and save-off or eliminate another back surgery. As of now, this chair is doing exactly what I was hoping: almost all day pain relief, more flexibility, relaxation for better sleep and lots of massage options with the flexibility to adjust the intensity levels for different days.

I believe you will be as pleased as I am with the 3D chair from Ogawa.

BD