Oh Polly Reviews 51,565

•

4.3

Ladies' clothes shop

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Review summary

Created with AI, based on recent reviews

Evaluating 1,771 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and flattering designs, often noting that items are exactly as pictured. The customer service team is frequently highlighted for being professional, helpful, and responsive, going above and beyond to resolve issues and ensure satisfaction. Many appreciate the staff's attentiveness and efficiency in handling inquiries. However, some people were dissatisfied with aspects of their orders, including issues with sizing being inconsistent or smaller than expected. A few other people also felt that communication regarding order problems was lacking, leading to frustration with unresolved matters or slow responses from customer support.

What people talk about most

Product

Reviewers mention positive feedback about product quality and style, with many praising the beautiful,... See more

Customer service

Consumers generally find customer service to be positive, with many praising the helpfulness, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the beautiful and well-made clothes,... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for their... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, such as orders... See more

Reviews shaping this summary

Company replied

Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more

Company replied

I'd like to give you some honest and constructive feedback, especially because I truly love the brand. The first corset came with a faulty seam. You were so attentive and sent me a second one... See more

Company replied

Great clothes always flattering to my body and my weight is up and down great quality so much variety and there matieral is so comfortable on all clothes And great for hourglass shape as they have g... See more

Company replied

Company details

#155 of 257 best companies in Ladies' clothes shop

About Oh Polly

Written by the company

Founded in 2015, Oh Polly is a rapidly growing global fashion brand coveted for our timeless occasionwear, trending styles and standout party pieces, all designed exclusively in-house. The ultimate online destination for women’s clothing, in 2019, we were the 3rd fastest-growing exporter and 10th fastest-growing SME in the UK, as ranked by The Sunday Times. With a huge online presence and social following, we compete with some of the most established fashion brands out there. You can shop our latest collections now at www.ohpolly.com

NEW IN

DRESSES

FAQs

Our promise to you

Written by the company

Help: You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
Delivery: We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.

Contact info

Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
hello@ohpolly.com
ohpolly.com

4.3

Excellent

52K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Apr 18, 2026

Perfect !!!!!!!

18 April 2026

Unprompted review

Reply from Oh Polly

Apr 24, 2026

Hey,

Thank you for your positive feedback; we appreciate it.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 18, 2026

Clothing and customer service nice

Really nice clothing and very friendly and helpful customer service.
Unfortunately, small and especially larger sizes sell out too quickly and in most cases these products are never restocked.
However, shop is highly recommendable.

9 April 2026

Reply from Oh Polly

Apr 20, 2026

Hey,

We're happy to hear that you enjoyed our clothing and customer service. We appreciate your feedback regarding the availability of sizes and will consider this to improve our restocking process. Thank you!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 17, 2026

Their customer service absolutely sucks!

Their customer service absolutely awful! I never received my item. That I paid express shipping for! It took over 2 days to get the issue resolved. I will never shop here again. First and last time. Worst experience ever! I 10/10 DO NOT RECOMMEND!!

14 April 2026

Unprompted review

Reply from Oh Polly

Apr 23, 2026

Hello Nikki,

We’re really sorry to hear about your experience, this is certainly not the level of service we aim to provide.

We did request your order details previously, as only your first name was provided in the review, which unfortunately isn’t enough for us to locate your order and investigate what went wrong.

We’d genuinely like to resolve this for you. If you’re still open to it, please reach out to us directly with your order information so we can look into this properly and make things right.

Thanks,
Oh Polly Customer Care Team

Apr 17, 2026

The dresses are gorgeous but a bit…

The dresses are gorgeous but a bit pricey for the material used for production. They go in and out of stock frequently for popular items, which I greatly appreciated since I didn’t need to wait too long to order a new size. The customer service team replied promptly and helped me with my issue.

16 April 2026

Unprompted review

Reply from Oh Polly

Apr 20, 2026

Hey Annie,

We appreciate your feedback. We're glad our team could promptly assist you and that you could order the size you needed.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 17, 2026

I ordered a dress on April 2nd for my…

I ordered a dress on April 2nd for my graduation and it shipped the same day. The tracking stopped updating entirely on April 5th and has shown no movement for 11 days. I contacted Oh Polly multiple times via WhatsApp and was repeatedly told to "monitor the tracking" and wait for a courier investigation taking up to 5 working days. The courier then promised delivery by April 16th — that date has now passed with no delivery and no contact from Oh Polly.

I made clear from the beginning that this is my graduation dress and I need it urgently. Despite this, I have been passed between multiple agents (Lou, Eleanor, Bailey, Lowri), given conflicting information, and offered a $10 gift card as a "goodwill gesture" — which does nothing to solve the problem.

My parcel appears to be lost, my graduation is days away, and I have been left without a dress or a resolution. The customer service has been deeply disappointing for what should have been an exciting purchase. I would not recommend ordering from Oh Polly if you need your item reliably delivered.
Oh Polly has failed to take any real accountability or urgency here. I now face the possibility of having no dress for my graduation because of their courier mismanagement and poor customer service. Truly devastating experience from a brand I trusted.

1 April 2026

Unprompted review

Reply from Oh Polly

Apr 17, 2026

Hey Zainab,

We’re so sorry to hear about your experience, especially as this was for such an important occasion like your graduation. We completely understand how frustrating and disappointing this must have been, and we’re really sorry for the stress caused!

This isn’t the level of service we aim to provide, particularly when you made the urgency so clear. We can see the tracking has not updated since April 5th, which is not acceptable, and we sincerely apologise for the lack of clear communication you received.

We’ve now contacted you directly by email to resolve this for you and provide a full update.

Thank you for bringing this to our attention, and again, we’re very sorry for letting you down

Thanks,
Oh Polly Customer Care Team

Apr 16, 2026

10000/10 customer service

Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georgia for being absolute legends and getting it sorted for me. Whatever system you have in place… it’s working! Thanks for being amazing.

Oh polly… treat them with something nice!!

16 April 2026

Unprompted review

Reply from Oh Polly

Apr 17, 2026

Hey Paige,

We're happy to hear that you received such amazing support! We appreciate your positive feedback regarding how we kept you informed about your parcel!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 16, 2026

Very quick customers service very…

Very quick customers service very pleased with the outcome .

16 April 2026

Unprompted review

Reply from Oh Polly

Apr 17, 2026

Hey Fairouz,

We're happy our customer service was quick, and you're pleased with the result! We appreciate you sharing your positive experience with us.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 16, 2026

Great customer service

I had trouble with a delayed delivery - (courier issue not Oh Polly?, the team were extremely supportive & helped resolve things quickly & made sure my daughter had a beautiful dress for her 16th! Dress was stunning, looked so expensive- lots of compliments & a very happy daughter 🙏

20 March 2026

Unprompted review

Reply from Oh Polly

Apr 17, 2026

Hey Cheryl,

We're happy to hear that our team was supportive in resolving the delivery issue and ensuring your daughter received her dress for her 16th! Thank you for your positive feedback!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 16, 2026

good customer service

good customer service, very pretty clothes!!

9 April 2026

Reply from Oh Polly

Apr 20, 2026

Hey Paula,

We're happy you found our customer service good and our clothes very pretty! Thank you for your positive feedback; it means a lot to us.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 16, 2026

Amazing!

I love the quality and the style. The support is friendly and the shipping fast.

16 April 2026

Reply from Oh Polly

Apr 17, 2026

Hey Irina,

We're happy you love the quality and style! It's great to hear our support is friendly and shipping is fast. Thanks for your positive feedback!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 16, 2026

Love their dresses and their quality

26 February 2026

Unprompted review

Reply from Oh Polly

Apr 16, 2026

Hey Nicki,

We're happy to hear that you love our dresses and appreciate their quality. Thank you for your positive feedback; it means a lot to us.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Apr 16, 2026

My experience was great! I found the dress that my daughter was wanting. I just wish you had more selection of formal dresses during prom season.

13 April 2026

Unprompted review

Reply from Oh Polly

Apr 14, 2026

Hey Marcella,

We're happy to hear that you found the dress!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

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