Oh Sew Crafty Reviews 

I ordered some fabric, Oh Sew Crafty took the money from my bank. The following day I got an email to say the fabric was no longer in stock. I went back on their website and it was still showing as in stock but at a higher price than what I had paid, clearly they did still have the fabric in stock, they just didn't want to sell it to me at the price I had paid so broke their contract with me.
I asked for them to send the same fabric but in a different colour but they refused even though under their Terms and Conditions it states "Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing".

Shocking customer services. DO NOT USE.

Amazing service, I ordered on a Monday and my beautiful fabric arrived the next morning at 10 am.
Such a huge choice of fabrics and good quality.

I have ordered twice now from OhSewCrafty.co.uk. Here's what you can expect:
- VERY LATE & incomplete delivery 10 days on the 1st, 11 days & counting for the 2nd;
- Both times emailed me the orders had been 'Shipped', then actually held up the entire orders waiting for items on 'Backorder' that were actually 'sold out';
- Simply 'forgot' several items, implied I had missed them, then again took several days to attempt to fulfil;
- Refused to send anything by overnight courier to make up for lost time;
- Required repeated prodding to issue a refund, when I refused to accept an unwanted substitute;
- Cut the wrong colour fabric, but refused to accept responsibility, even after being shown requested photographic proof (had a correct sample) & admitting the colour looked wrong;
- 'Supervisor' repeatedly changed her story about who did what & when, blaming unnamed 'management', the manufacturer, team staff ("We're a small team of 3" Really?), IT, policies, terms of a Royal Mail contract...;
- Insisted on shipping out very late items after I was forced to cancel--I could wait no longer & had to buy elsewhere (at a higher price)--refusing refund of goods or postage.

WARNING: Sometimes a 'bargain' just isn't worth it, especially when it comes with unreliable service--'service' that turns somewhat nasty if you try to exercise your statutory rights.

Note also that some of this conduct is likely in breach of the Consumer Protection Against Unfair Trading Regulations 2008!

Ordered fabric needed for my business two weeks ago. Still no delivery. Company are refusing to refund or replace. Shockingly bad service that is impacting my small business.

I have now ordered three times from Oh Sew Crafty, and have received fast and efficient service every time. The fabrics I have ordered have always been of high quality. They are a hidden gem!