Oh Sew Crafty Reviews 

183
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of fabrics and products, often describing them as lovely and top-notch. Many also highlight the consistently fast delivery service, with orders arriving quickly and well-packed. Reviewers appreciate the friendly, helpful, and professional customer service, noting quick responses and efficient problem resolution. However, some customers noted issues with orders, experiencing delays, items being out of stock, or receiving incorrect products. A few people also felt product quality was occasionally poor, citing items cut unevenly or damaged. Some reviewers were not happy with customer service, reporting unhelpful responses or difficulty resolving problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many praising the quality, selection, and value of... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with quick... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the fantastic and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only write a review based on my own experiences, but I really can't understand all the negative reviews. I live on the north coast of Scotland, and post usually takes a day or 2 longer to arriv... See more

Rated 5 out of 5 stars

I always use this site, the fabric quality is always amazing. I’ve had a couple of hiccups along the way, but they have always been sorted out straight away with no dramas at all.. they advertise t... See more

Rated 5 out of 5 stars

I was having difficulty identifying the colours of the cottons I wanted on the website. I emailed them asking for help. They got back to me the same day and were incredibly helpful, polite and... See more

Rated 5 out of 5 stars

I'm new to ordering from Oh Sew Crafty and can genuinely say that the customer service I have experienced has been 5*. I've now ordered a few times and any queries are dealt with in a timely and frie... See more


Company details

  1. Fabric Shop
  2. Haberdashery
  3. Arts and Crafts Shop
  4. Wool Shop
  5. Yarn store

Written by the company

We have an extensive range of fabrics, Dressmaking Fabric, Quilting Fabrics and also Sewing Accessories Online, Buy Patchwork Fabric, Cheap Dressmaking Fabric, Buy Cotton Fabric.


Contact info

3.8

Great

TrustScore 4 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(183)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The John Loudon fabric I ordered…

The John Loudon fabric I ordered arrived quickly and is exactly as I had imagined from the website. I have made a scarf which I am very pleased with. I have also ordered more fabric to make a 'mother of the groom' summer outfit, but couldn't decide which design to go for, so have ordered two different ones. Am looking forward to receiving them in the next few days - then I'll make the decision😊

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Baby Bear Buttons

I purchased some buttons for a baby cardigan for my daughter. Unfortunately upon arrival, one of the buttons was slightly damaged. I emailed with picture of button and received a very prompt reply and a replacement. Very happy with overall experience

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, I am waiting on an order I made 2 weeks ago, then suddenly I received a £5 refund with no explanation at all, no email from them why I received this or where my order is, I have emailed them twice and still had no response, they have left me no choice now but to retrieve my payment, I will never buy from this company again, shocking terrible customer service.

7 April 2026
Unprompted review
Oh Sew Crafty logo

Reply from Oh Sew Crafty

We’re sorry to hear you were unhappy with your experience.

The partial refund you received was issued because one of the items in your order became unavailable while your order was being processed. We apologise if the communication around this was not clear enough.

As a busy small business handling orders across our shop and multiple online platforms, response times can occasionally be longer than we would like, but we do aim to reply to all customer enquiries as quickly as possible.

We understand your frustration regarding the delay and lack of communication and appreciate your comments, as this is something we are continually working to improve.

Rated 5 out of 5 stars

Very good company

Very good company. Any questions or problems I have had I always get a timely response. Happy to be a regular customer!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A great business

They always have a great collection of fabrics. Any problems, they notify you straight away. Value for money and a quick turnaround from order to postage.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Oh sew efficient!

Quick to let me know material ordered was unavailable and offered refund which was sent quickly. Efficient and prompt service was impressive.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Just wow!!!!!

Was looking for quilting cottons and I'm not disappointed. Lovely selection of fabrics. Carefully packed and delivered within a few days of ordering, bear in mind this included the weekend.
One of the fabrics was out of stock was notified and after choosing a refund this was processed immediately. Beautiful fabrics and price for half metre very reasonable as well.
I narrowed down my choice as far as possible. The dilemma I now have is which fabrics from the bundle do I use!!!!!
I found the website whilist searching for quilting fabrics.
Very pleased with the whole experience with this purchase.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Good quality fabric

I have ordered from Oh Sew Crafty several times.
I like the range of fabrics, especially the option of buying some lovely print fabrics in polyester cotton, for sewing projects. The quality is excellent and I highly recommend.
Oh Sew Crafty has excellent customer service. I cannot fault the service from this family run company.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

All your craft needs under one roof

I have been into the shop many times and the selection of fabric, yarn and haberdashery is fantastic. The staff are exceptional, they will help you with anything and have always been successful. Whenever I go it's always busy but the staff are always keen to serve you. There is no where else that gives you the all round experience that Oh Sew Crafty does, it always my first port of call. Now that they do collections when you order online it's even better, and lighter on my purse because I always end up buying something else that I did plan on purchasing! I give it 10/10

21 March 2026
Unprompted review
Rated 3 out of 5 stars

The product was fine but

The product was fine. Packaging was crap, this was wooden knitting needles and quite expensive ones but they were sent only in their thin box, no bubble wrap, no protection, no instructions to not bend. They have decided not to publish my review on their site, so will AVOID in future, they're not trustworthy

10 March 2026
Unprompted review
Oh Sew Crafty logo

Reply from Oh Sew Crafty

We’re pleased to hear you were happy with the knitting needles themselves, though we’re sorry you were disappointed with the packaging.

The needles are supplied in the manufacturer’s original packaging, which is designed for retail and transit use. We do our best to package orders appropriately while also keeping postage costs reasonable and reducing unnecessary excess packaging.

We would also like to clarify that reviews are not manually removed simply because they are negative. Reviews may not appear immediately for a variety of moderation or platform-related reasons.

We appreciate your comments and will take your feedback regarding packaging into consideration.

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