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See what reviewers are saying

Rated 1 out of 5 stars

These people messed up my orders so many times, they kept sending the wrong stuff. They owe me over £20, been trying to order and now I see they have closed down.

Rated 3 out of 5 stars

23.08 2023 Folks, just to update you all and any new potential customers. OJA ceased trading. This was confirmed on their Instagram page on 21.08.2023. It says they stopped operations last month... See more

Rated 5 out of 5 stars

Transaction was straight forward. Delivery was in time. Good selection of products. The parcel was packaged well, the contents were of a high standard, especially the meat products. Value for money.... See more

Rated 5 out of 5 stars

I love everything about Oja! Prompt delivery, courteous couriers, top-notch packaging. Everything arrived well packaged and cooled (especially in this hot weather), Fresh meat, and fish were well pres... See more

Company details

  1. Grocery delivery service
  2. African Goods Shop
  3. Meal Delivery
  4. Meat wholesaler
  5. Seafood wholesaler
  6. Fruits & Vegetable Wholesaler

About Oja

Written by the company

Oja is an online supermarket that delivers African & Caribbean groceries. We specialise in cultural, ethnic & specialist products straight to your door; always fresh and flavourful - all you have to do is take it to the kitchen! Whether you're looking for your favourite foods, products, beauty items specific to your culture - you'll be able to access them on-demand and on time.

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3.0

Average

TrustScore 3 out of 5

110 reviews

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Rated 5 out of 5 stars

I love everything about Oja!

I love everything about Oja! Prompt delivery, courteous couriers, top-notch packaging. Everything arrived well packaged and cooled (especially in this hot weather), Fresh meat, and fish were well preserved. I could go on and on, this is my third order and Oja has never disappointed! Keep up the high-quality standard!

11 July 2022
Unprompted review
Rated 5 out of 5 stars

A taste of home to your door

I have shopped with Oja since pilot days and I’m very impressed with the speed of delivery and quality of products every time. The only way I can conveniently order my cultural shopping and it will arrive next day. They also provide time slot in which your order will be delivered, and you are updated if any of the items are not available. In addition to this, just tried their new efo riro packs and it was very easy to assemble and tasty!

22 June 2022
Unprompted review
Rated 5 out of 5 stars

I ordered here a week ago and the…

I ordered here a week ago and the service has been great! Got my delivery on time and all the products and fresh produce was of great quality. Couldn’t reccomend enough thanks Oja.

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service & very convenient

I can’t get enough of this app. Not only do I find the cultural foods that I know and love but I’m also discovering new ingredients & snacks.

It’s also very convenient. All my orders come the next day, the packaging is very cute and the quality of the fresh veg and meat cuts are really good - the same or sometimes even better than what I select at the market. Love that we have this now!

15 June 2022
Unprompted review
Rated 5 out of 5 stars

I was really impressed with the…

I was really impressed with the attention to detail in my order. From the freshness of the products to the packaging and follow up. And the prices are often cheaper than going down the road. Really friendly customer service and delivery!

15 June 2022
Unprompted review
Rated 1 out of 5 stars

Word of Caution

Just heard that they've laid off all their staff and not paid them. Sounds like they're going out of business.

13 June 2022
Unprompted review
Oja logo

Reply from Oja

Hi Colin, this is untrue and borderline defamatory. We pride ourselves on being a community orientated business with a strong in house warehouse team that we work closely with - and right now, that team is as strong as ever following an overdue restructuring.

We hope you’ll re-think this comment and review as it tarnishes the work we continue to do and the impact we try to have on the community.

Rated 1 out of 5 stars

call their contact number before ordering

Word of advice, try to contact them through the numbers provided before ordering. Then you’ll see they’re hard to contact in case you have issues with your order. Decide if it’s worth the hassle or not.

I haven’t received my order and they’re not responding to my emails. The contact number provided on Google maps is always unavailable, the WhatsApp number doesn’t exist on WhatsApp and even if you text it you get no response.

My order was due Sunday, they responded to my email once on Monday to say it would be redelivered that day. It wasn’t. I’ve since emailed twice to get a delivery slot with no response. No tracking information was provided from the beginning.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Oja Delivery is quick and Convenient

Oja provides when Boss man is inadequate.

I was able to find all the cultural products I needed to make a classical Nigerian meal.

The delivery was next day and the packaging of the box was superb felt like a influencer.

10/10 would recommended to all young people and aunties that are tired of going to the high street markets.

19 May 2022
Unprompted review
Rated 2 out of 5 stars

Very disappointed with Oja

Made an order on the Saturday and chose to have it delivered on the Monday.

I must admit my order was pratically free due to having a discount code and £10 credit, I wonder if that had anything to do with the below average customer service I received.

Monday morning I had heard nothing about my order so emailed customer service for an update. I received a really strange generic response as if I had asked about a speculative order. Lots of if and buts, no actual information about delivery.

I therefore emailed again asking for information on the delivery. I again received an unhelpful email not providing a courier or delivery time. I asked for the courier company so I could contact them directly.

The order arrived around 3pm, there were no postage markings, courier stickers or anything that would show that this had been sent externally. I’m assuming it was delivered by someone who work at Oja, which is fine. But I then received an email stating it would be delivered by DPD.

What a strange way to operate, lying to customers and insulting their intelligence. I would have preferred to have just been told the truth, my order had obviously been overlookedand would not arrive on that day, so they got a gezza who works for them to get in a car and drop it.

Either way I won’t be using them again.

17 May 2022
Unprompted review
Oja logo

Reply from Oja

Hi Sheree, we’re really sorry you’ve had a bad experience with our customer service in regards to finding out which courier service was used to deliver your order.

At the very least, we are glad your order arrived complete and on the day and time expected, in excellent condition.

As stated in our T&Cs, deliveries may be made by a number of different partner couriers including our own drivers - we’re sorry that there was a miscommunication as to who would be delivering your order (with such large order volumes, sometimes things change quickly before they can be communicated with customer service).

Hopefully next time, this miscommunication will not occur! Hope you’ll give us another try.

Rated 5 out of 5 stars

A Perfect Delivery

My package was delivered with so much care, the delivery man was so nice, also the packaging was perfect and neat. Everything i ordered was delivered.

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Best discovery ever

I came across Oja on facebook and I was intrigued so i went ahead and made an order. I was very impressed by the quality of the fresh produce. The scotchbonnets were so fresh and not withered and wrinkly like I'm used to seeing at the markets.

I was also very impressed by the price point. Oja is the best thing that I've discovered this year. You have a regular customer in me. Thanks Oja!

14 May 2022
Unprompted review
Rated 4 out of 5 stars

Speedy customer service

My initial order didn’t turn up on the scheduled delivery date. I got in touch with Oja and they rectified things the very next day within hours by dispatching a new box. I was pleased with the care and dedication they showed.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

I must say Oja is changing the game!

I must say Oja is changing the game!
I just want to say a big thank you to the Oja team. My order came on time and was neatly packaged as well. Honestly I’m so happy that they did this UK wide delivery!!! I’ve been wanting to order from them for a while now but unfortunately they don’t deliver to West London so when I saw the UK wide delivery promo the did, best believe I jumped on it 😂😂 It’s the convenience for me!

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Found so much stuff from back home!…

Found so much stuff from back home that I’ve not had in ages! The fruits are really fresh and I am really impressed with how fast my deliveries come considering I tend to order last minute!

11 May 2022
Unprompted review

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