OK Living Reviews 

Great ordering and shippement as described. Item as described delivered well packaged.

My table arrived with two scratches right across the top of it and somebody had tried to hide the scratches with black marker pen, the response was ok we can offer you £20 if you can get the problem sorted yourself or you can send it back but we cannot collect it you will have to take it to the parcel force shop, its a MASSIVE HEAVY TABLE and i am 54 and 5.0ft, how on this earth can i take this to a shop. I have asked for a manager to contact me to sort this out but i have heard nothing and i don't know what to do, i just want this table collected and my £208.00 reimbursing

THIS IS THE RESPONSE FROM OK-LIVING IMAGINE IF I WAS AN OLD AGED PENSIONER WHO DIDNT DRIVE - I AM GOING TO REALLY STRUGGLE TO TAKE THIS MASSIVE TABLE TO A SHOP

Date: 19 November 2025 at 10:20:03 GMT

Subject: [13463317-5354-4d23-8461-eeb51826cc44] Re: Re: Re: RE: Re: Update to your order 621123 (inkl. Retourenschein)
Good day,

thank you very much for your message. Please accept my apologies for the inconvenience caused.
Unfortunately, collection is not possible.
Please take the packages to the ParcelForce parcel office.

Best regards,
Natalia Soroka

Better quality than expected.

Before placing my furniture order, I tried to log in, but there was no activation link in the email that was sent to me. After that, I wrote to the Hungarian and then the German customer service (on October 20), but I haven’t received any response since.

Update1: I have resent my previous email to info_ok-living.de today. Please contact me, thanks.

Update2: On November 3, they finally responded to my comment, but I still didn’t receive a meaningful answer. They told me to log in the next day, saying that my account would be working by then. However, it still isn’t. I immediately sent them an email about this (on November 4), but I haven’t received a reply since.

Ordered a table with a mirror and a chair. The table arrived broken in two. Tried complaining but the only contact is through the crappy website. None of the publisehd email addresses work. Tried registering but the confirmation link is missing from the received email. There is no phone number to contact, customer service practically non existent.
Update: Only the Hungarian version of the website has the false contact info, the original German version works fine. Contacted them finally and they are sending me a replacement item.

Amazing. 3 different shelves ordered at the same time, arrived in 3 different deliveries. I died bringing them to the 2nd floor. We put them together a week after and, when it was done, we realised we have one extra. We didn't ordered it. Still packed, alone, waiting...lmao. If u want it back, you'll be picking it up on 2nd floor. I ain't carrying it downstairs

Very good quality

Delivery was fast. Instructions are not matching and extremely difficult to build. One front piece is delivered with damage but I realized it after the main part finished so I did not want to demontage again and send it back…
At the end the result is good. But the upper drawer is not closing fully and sometimes opening by itself. Additionally on the upper back side the wood is visible. I am not sure if I got damaged one.

Deceptive description. I bought a bathroom cabinet which was supposedly made of bamboo. When it arrived, it turned out it was made from a very ugly imitation of bamboo, which was of ugly greenish colour and not like in the picture or description. I had to return it.

Ordered a Vicco bathroom cabinet that arrived on time. Got it and unpacked it. The door is cracked. I tried calling but their number does not work. I emailed and then read the reviews. I hope they respond soon. I would like a replacement door or a full refund. Immediately. This is nonsense.

Easy buy. Fast delivery and goods were all in order.

We have ordered a set of bath furniture (Hungary). The delivery was done, but we would have some questions regarding the items.
I have tried to write to their email address, but was rejected as "550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table". Then also tried to fill the form in their website -> still no answer since more than a week!
No phone number added to the contact options!

Delivery was not well communicated and planned. The product was not as seamless as described,for example the doors being a little short. The counter is sturdy, but it does not come with a sink and this was falsely communicated. I would give 2.5 stars overall.

Item generally in good condition. There was so much dust to hover though.

I ordered a children's bed and a mattress, and both arrived within four days, just as promised on the website. I paid in advance and became quite worried when the Hungarian customer service was unreachable. However, the German customer service responded to my inquiry immediately. One of the slats was broken among the parts—this wasn’t a big issue, and I received a small refund for it. The bed was extremely difficult to assemble, even though my husband is experienced and skilled at this. Some of the holes were not in the right place, so they had to be adjusted. I believe an inexperienced person wouldn't have been able to put it together without the help of a carpenter. The mattress, on the other hand, is very good. The price-to-value ratio is acceptable, and I’m very satisfied with the customer service.

Ordered a vanity table, it’s arrived today after 5 days, which was good… but it’s damaged, the main piece of the table is snapped through. It must have been damaged before packaging, because the way it’s snapped is outward of how it would be, had it broken during transit. Also there’s no damage to the box… because I didn’t receive a confirmation email when I placed the order, I’ve tried to reach out to make sure they had received my order, but no one has replied, all I got was an email from the delivery company yesterday, stating it was arriving today. I have reached out again today to tell them it’s damaged, but not yet had any reply. Not sure what to do now, the quality mustn’t be good if it’s snapped, and it was an item over £1000. I just want a refund and you can collect the broken vanity desk. Thank you.

I ordered a bathroom cabinet with a mirror window, but the experience was very disappointing. The backside material of the cabinet is supposed to be fully white, but what I received was a completely different material—both in size and color. It didn't fit properly, and I had to manually cut it to make it work. Now the inside of the shelf looks unfinished—half of it is white, while the other half is raw and not even painted.

The instruction manual is poorly designed. None of the parts are labeled according to the instructions, making the assembly process very confusing. Additionally, the materials are of very low quality—parts get damaged easily during assembly.

You haven't provided any box for the oven and stove as shown in the photo or order description. It is quite misleading. But the detail description of the boxes to fix was good

The packages arrived extremely damaged, with pieces spread out everywhere.

Unfortunately, an entire "step" of the bunk-bed was missing, and I had to make my own, which was quite time consuming.

Additionally, the drawers that roll under the bed were much lower quality compared to the wood of the bed, and barely go together. A very bad design with particle board that doesn't accept the screws they sent, no pilot holes, and generally, quite terrible design.