Had a great experience at Oka Bath store. Natasha and Ellie were extremely helpful and friendly, they are a credit to the business. Certainly made it much easier for us to buy from Oka compared to th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The store employees were very helpful, however I was shocked to see that a £10 shipping fee is added to click and collect purchases. I don’t believe click and collect should have a fee.
Company replied
We visited the Oka Bath Store yesterday and were helped by Linda, who was just superb. The side table we wish to purchase is no longer available to order and Linda took the time and trouble not only... See more
Company replied
with all honesty, I can say that it’s a pleasure to shop at your store. Apart from it being beautiful beautifully appointed the staff are so helpful and always have been whenever I have been there so... See more
Company replied
Company details
- #256 of 402 best companies in Home Furniture Shop
- #139 of 201 best companies in Decoration and Interior Design Store
- #73 of 99 best companies in Lighting Shop
Written by the company
In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.
Contact info
26-27 Milsom Street, BA1 1DG, Bath, United Kingdom
- +44 1225 443074
4.8
Excellent
275 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Most Beautiful Store
The staff are always polite, friendly and well informed. Never pushy.
The store is a joy to visit, everything looks very beautiful and the stock is well displayed.
30 December 2024
Reply from OKA - Bath
Dear Mrs McGeevor,
Thank you so much for your kind words! We’re delighted to hear that you found our staff friendly and helpful. We always strive to provide a welcoming and supportive experience, and we truly appreciate your feedback. We look forward to assisting you again soon!
Kind regards,
OKA
First class service from Natasha
I would like to say a massive thank you to Natasha Woodhead at Bath. We had months of issues with the on line customer services and their delivery company Rhenus. At my wits end in December, I called the Bath store where Natasha having listened to my problems efficiently and effectively brought this problem to a close. Natasha’s communication skills and empathetic nature is first class and I hope she gets the recognition she deserves.
19 December 2024
Unprompted review
Reply from OKA - Bath
Dear Nicole,
Thank you so much for your wonderful feedback, and we sincerely apologise for the issues you experienced. We're truly sorry for the frustration this caused.
We're so glad that Natasha was able to step in and resolve the matter efficiently. We’ll be sure to pass on your kind words to her. We value your feedback and look forward to providing you with a smoother experience next time.
Best regards,
OKA
Beautiful style.
We have bought numerous items from Oka over the past year or two - always delighted by fabulous style and customer service. I would particularly recommend the Home Stylist - very professional and great vision, absolutely thrilled with the result. Some quality issues however with garden tables - yet to be resolved.
22 December 2024
Unprompted review
Reply from OKA - Bath
Dear Sheila,
Thank you so much for your kind words and continued support! We’re thrilled to hear that you’ve been delighted with our style and customer service, and it’s great to know that our Home Stylist made such a positive impact. We’re sorry to hear about the quality issues with your garden tables and truly appreciate you bringing this to our attention. We’ll make sure to address this and resolve it as quickly as possible. Thank you for your valuable feedback, and we look forward to assisting you again soon!
Best regards,
OKA
Reply from OKA - Bath
Dear Mrs Harris,
Thank you for your kind words! We're thrilled to hear that our team went above and beyond to assist you. We truly appreciate your feedback and look forward to serving you again soon!
Best regards,
OKA
Reply from OKA - Bath
Dear Ms Majer,
Thank you for your lovely feedback! We're so glad to hear that our sales assistant provided you with helpful and friendly service. We truly appreciate your kind words and look forward to welcoming you again soon!
Best regards,
OKA
Stunning gifts and home accessories
Beautifully wrapped purchase and very pleasant staff. I’ll be going back there for sure!
17 December 2024
Reply from OKA - Bath
Dear Jan,
Thank you for your lovely feedback. We’re delighted to hear you enjoyed our stunning gifts and home accessories, as well as the beautifully wrapped purchase. It’s wonderful to know our staff left such a positive impression on you.
We look forward to welcoming you back soon.
Kind regards,
OKA
Reply from OKA - Bath
Dear Yvonne,
Thank you for your kind feedback. We’re so glad to hear that you found our staff helpful and enjoyed the shop. We hope to see you again soon.
Kind regards,
OKA
Quality all the way
Great quality product, fantastic customer service. I’ll shop here again.
12 December 2024
Reply from OKA - Bath
Dear Libby,
Thank you for your fantastic review! We're thrilled to hear that you’re happy with the quality of our products and the customer service you received. We truly appreciate your feedback and look forward to welcoming you back for your next shopping experience!
Kind regards,
OKA
Reply from OKA - Bath
Dear Gisele,
Thank you for your kind review! We’re so glad to hear that you had a positive experience with our helpful and welcoming assistant. We truly appreciate your feedback and hope to see you again soon!
Kind regards,
OKA
Such a pleasurable shopping experience
Fantastic service from start to finish by Richard W…. thank you 👏🏻
12 December 2024
Reply from OKA - Bath
Dear Julie,
Thank you for your wonderful review! We're so glad to hear that you had a pleasurable shopping experience and that Richard provided fantastic service from start to finish. We'll be sure to pass along your thanks to him! We truly appreciate your feedback and look forward to serving you again soon!
Kind regards,
OKA
Your very helpful guy who was at the…
Your very helpful guy who was at the till and spent his precious time with us getting different shades with different bases so we could see the effect. Then wrapped the base up so it didn’t get broken. My grandson said what a nice guy he was.
9 December 2024
Reply from OKA - Bath
Dear Penelope,
Thank you so much for your wonderful review! We’re so glad to hear that our team member was able to assist you in finding the perfect shades and bases, and we’ll be sure to pass along your kind words. It’s fantastic to know that your grandson also noticed how friendly he was! We truly appreciate your feedback and look forward to welcoming you back soon!
Kind regards,
OKA
Reply from OKA - Bath
Dear Diane,
Thank you for your lovely review! We're thrilled to hear that you enjoyed our store and found our staff so welcoming. We truly appreciate your feedback and hope to see you again soon!
Kind regards,
OKA
Reply from OKA - Bath
Dear Susan,
Thank you for your kind words! We’re delighted to hear that our staff made such a positive impression with their friendliness and helpfulness. It’s always our goal to ensure every visit is a great experience.
We look forward to welcoming you back again soon!
Kind regards,
OKA
Excellent staff
Excellent staff. They did not have the glasses in stock that I needed for a gift for my daughter-in-law and contacted other OKA stores to get them delivered to me in time for Xmas. I believe the lady was Linda????
5 December 2024
Reply from OKA - Bath
Dear Mr Grant,
Thank you for your kind feedback! We’re so pleased to hear that our team went the extra mile to ensure you received the glasses in time for Christmas—what a thoughtful gift! Providing excellent service is always our priority, and we’re delighted we could help make your experience a positive one.
We hope you and your family have a wonderful holiday season and look forward to assisting you again in the future!
Warm regards,
OKA
Reply from OKA - Bath
Dear Sandra,
Thank you for your kind words. We're delighted to hear you enjoyed your shopping experience and appreciated the friendliness of our team and the look of our shop.
We look forward to welcoming you back again soon.
Happy shopping!
Kind regards,
OKA
I love Oka and always have a good…Oka is unique
I love Oka and always have a good browse. I wanted new cushions but did nt find any. So will call in again. I bought a 2nd set of pink Xmas balls as I bought a box last year and they looked
Lovely. The lady who served me was very helpful and polite. There was another o blonde lady wearing all black who avoided my gaze when I wanted to ask a question
4 December 2024
Reply from OKA - Bath
Dear Wendy,
Thank you for your lovely feedback and for your continued support. We're delighted to hear you enjoy browsing our collections and that you found something special again this year. It’s also great to know the team member who assisted you was helpful and polite.
That said, we're sorry to hear about the less positive interaction you mentioned. We value all our customers and will ensure this feedback is shared with the team to help us improve. We look forward to welcoming you back soon and hope you find the perfect cushions on your next visit.
Kind regards,
OKA
The Team at Oka Bath were very…
The Team at Oka Bath were very professional and extremely friendly . I was helped by Ms. Natasha Woodhead and I was so great full for all her support . Natasha replied to all my queries in no time and assisted with on overseas order. I am based in Dubai, UAE and I was doing an online order for london delivery .
Thank you Natasha for your warm treatment and for making it a very smooth experience 🙏🙏
21 November 2024
Unprompted review
Reply from OKA - Bath
Dear Rasha,
Thank you for sharing your wonderful experience with us. We're thrilled to hear that the team at our Bath store provided such professional and friendly service and that your overseas order was handled smoothly.
It's great to know that your queries were addressed promptly, and we’re delighted that you felt so well-supported throughout the process. We truly value your feedback and look forward to assisting you again, whether online or in-store.
Thank you for choosing OKA!
Kind regards,
OKA
Great service
Lovely service both in store at Guildford and when I rang the Bath store to find a sale item out of stock at my closest branch.
24 November 2024
Reply from OKA - Bath
Dear Lucy,
Thank you for your feedback. We're delighted to hear you received great service both in our Guildford store and over the phone with our Bath team. It’s always our aim to provide seamless assistance across all our locations. We look forward to helping you again soon!
Kind regards,
OKA
First visit to your beautiful store
First visit to your beautiful store - lovely experience and helped by a really special young man. We came home with a beautiful box of four coffee cups which will be a Christmas present to ourselves as yet we haven’t looked at them so on Christmas morning they will be a lovely surprise.
3 December 2024
Reply from OKA - Bath
Dear Barbara,
Thank you for sharing your wonderful experience on your first visit to our store. We're delighted to hear you enjoyed it and that our team was able to make it even more special.
We hope the coffee cups bring you joy for many mornings to come. Thank you for choosing OKA, and we look forward to welcoming you back.
Kind regards,
OKA
Very helpful in finding items we had…
Very helpful in finding items we had asked for.
29 November 2024
Reply from OKA - Bath
Dear Margaret,
Thank you for your feedback. We're glad to hear our team was able to assist you in finding the items you were looking for. We hope to welcome you back again soon!
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.