The whole team at Oka, Bath are so helpful. Not only on advising furniture choices, but also if things go wrong. I had a recent delivery challenge with an arm chair and Natasha, Alex and Tom couldn’t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted a new lampshade to go with my own base . The staff in the Bath store were exceptionally helpful and friendly today and a really charming young man helped me choose a shade and provided... See more
Company replied
Called into the Oka store in Bath for a look and browse at new items. Absolutely impressed by a member of staff, Linda. She was amazing with her tips for the artificial flowers and suggestions on wh... See more
Company replied
Settee arrived but the delivery men said they didn’t have the authority to unpack it and take away packaging. I immediately phoned OKA and spoke to Grace who said it had been an oversight on... See more
Company replied
Company details
Written by the company
In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.
Contact info
26-27 Milsom Street, BA1 1DG, Bath, United Kingdom
- +44 1225 443074
4.8
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a pleasure to buy anything from…
Always a pleasure to buy anything from OKA. The staff in the Bath shop are great.
28 March 2025
Reply from OKA - Bath
Thank you for your lovely review. We’re so pleased to hear it’s always a pleasure shopping with us and that our Bath team continue to provide such great service. Your kind words are greatly appreciated.
Kind regards,
OKA
Reply from OKA - Bath
Dear Alison,
Thank you for your kind review. We’re delighted to hear you received such friendly and helpful service from our Bath team. Your feedback means a lot to us.
Kind regards,
OKA
This was my second set of glazed pasta…
This was my second set of glazed pasta bowls, I have purchased, as they are the perfect size. Staff were friendly and helpful, ensuring dishes were wrapped safely for me to carry. The shop displays are always lovely at the Bath branch.
31 August 2025
Reply from OKA - Bath
Dear Kay,
Thank you for your lovely review. We’re so pleased to hear you always enjoy shopping at our Froxfield store and appreciate the variety and inspiration it offers. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Store and stock looked beautiful and as…
Store and stock looked beautiful and as ever the staff are so helpful
30 August 2025
Reply from OKA - Bath
Dear Gilly,
Thank you for your lovely review. We’re so pleased to hear you enjoyed your visit to our Bath store and that both the store presentation and our helpful team made such a positive impression. Your kind words mean a lot to us.
Kind regards,
OKA
Reply from OKA - Bath
Dear Gordon,
Thank you for your kind review. We’re delighted to hear you were pleased with your purchase and received such pleasant and helpful service from our Bath team. Your feedback is greatly appreciated.
Kind regards,
OKA
Staff members are always very helpful…
Staff members are always very helpful and friendly
24 August 2025
Reply from OKA - Bath
Dear Alicja,
Thank you for your kind review. We’re so pleased to hear our Bath team are always so helpful and friendly — your feedback is greatly appreciated and will be shared with them.
Kind regards,
OKA
Fantastic help and service from Natasha…
Fantastic help and service from Natasha and Alex at the Bath store.
From helping to advise and select the right pieces to placing an order, they made shopping in this branch an absolute pleasure!
Highly recommended.
16 August 2025
Unprompted review
Reply from OKA - Bath
Thank you for your wonderful review. We’re delighted to hear that Natasha and Alex at our Bath store provided such fantastic help and made your shopping experience such a pleasure. Your kind words and recommendation mean a great deal and will be shared with the team.
Kind regards,
OKA
If I could give 0 stars I would
If I could give 0 stars I would. Garden furniture to the tune of £10,000 was ordered from Oka and within a few weeks was peeling a film of some sort that now made the furniture look like it had weathered 20 years of storm conditions in our garden. Upon calling Oka, having waited 10 days for a response to my email complaint, Oka acknowledged they were aware of a problem with the range. We asked what our options were and were told collection and full refund or we could have a discount and keep it. I was happy to see what the discount may be as we loved the furniture but it was still going to cost us a fair penny to have it stripped back and sealed correctly and would probably never look as it should have or did when it arrived. A few days later I was told the discount would be 20%. I refused this for two reasons, a. It had been sold for less in their sale and b. That’s still £8,000 for furniture that now looked 20 years old. If I could attach photographs I would. I was polite in my response but I never got a reply or acknowledgment, simply an email and text from a courier company saying they’d been instructed to come and collect it. This to me is unprofessional and frankly the height of rudeness!
I then waited for my refund, it never came so a week after they’d collected it I called Oka to ask when I would expect my refund. They acknowledged they had the furniture but hadn’t bothered to process the refund but that they’d do it now and to expect it within the next 5 working days. This is now a week ago and surprise, surprise there is no sign of my £10,000. I am now going to have to do a chargeback through my credit card company.
This has been a fantastic example of how to throw away good custom, well done Oka!
12 August 2025
Unprompted review
Reply from OKA - Bath
Dear Ms Farrell,
We are very sorry to read about your experience and the inconvenience caused. This is far from the level of service we aim to provide, and we completely understand your frustration.
We can confirm that your refund has now been processed. We will also be investigating this internally, both to address the delay you experienced in receiving your refund and to look into the quality issue with the furniture. This is not acceptable, and we will ensure it is addressed so it does not happen again.
Thank you for bringing this to our attention.
Kind regards,
OKA
Good customer service
9 August 2025
Reply from OKA - Bath
Dear Mr Wakefield,
Thank you for your kind review. We’re pleased to hear you received good customer service from our Bath team — your feedback is greatly appreciated.
Kind regards,
OKA
Visiting Bath today
Visiting Bath today, went to my favourite shop. As Lways I was not disappointed by the range and selection.
I was made very welcome in a lovely way, no pressure, Trish was so polite and helpful, a credit to the company.
9 August 2025
Unprompted review
Reply from OKA - Bath
Dear Liz,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Bath store and that Trish made you feel so welcome. It’s wonderful to know you continue to love our range and selection — your kind words will be shared with Trish and the team.
Kind regards,
OKA
A real statement piece in our hallway.
Our console table is beautiful. It’s a real statement piece in our hallway. The quality is excellent.
29 July 2025
Reply from OKA - Bath
Dear Gilly,
Thank you for your lovely feedback. We’re delighted to hear that your console table has made such an impact in your home and that you’re pleased with its quality.
Kind regards,
OKA
Excellent service from OKA
Excellent service from OKA from website navigation to efficient delivery and robust packing, the communications throughout was great and finally the quality of the products, amazing, I would definitely buy from again.
30 July 2025
Unprompted review
Reply from OKA - Bath
Dear Kathy,
Thank you for your wonderful feedback. I’m so pleased to hear that you were happy with the whole experience — from ordering online to receiving your items. It’s lovely to know you were impressed with the quality too.
Kind regards,
OKA
Reply from OKA - Bath
Dear Ms Coles,
Thank you for sharing your feedback. We’re so pleased to hear that our team in Bath made your visit an enjoyable one.
Kind regards,
OKA
Reply from OKA - Bath
Dear Annie,
Thank you for your feedback. We’re so pleased to hear that our Bath team provided you with such efficient and knowledgeable service.
Kind regards,
OKA
Excellent customer service.
Was greeted by a lovely assistant who helped match 4 lamp shade with my own bases. She made sure the heights and sizes were all in proportion. Allowed a discount at purchase due to existing sale and also added me to mailing list. Really good customer service.
30 July 2025
Reply from OKA - Bath
Dear Catherine,
Thank you for your kind feedback. We’re so pleased to hear that our Bath team offered such thoughtful and attentive service in helping you find the perfect lampshades.
Kind regards,
OKA
I was greeted by a lovely Lady who is…
I was greeted by a lovely Lady who is the resident florist in the Bath store.
Said Lady wrapped my faux flowers beautifully,and also informed me that they had an offer of 30% on my purchase,so I took advantage and purchased even more blooms.Lovely experience as always!
28 July 2025
Reply from OKA - Bath
Dear Cherrill,
Thank you for sharing your lovely feedback. We’re delighted to hear that our Bath florist made your visit such a pleasant experience — and that you were able to take advantage of the offer on our faux flowers. We hope your new blooms look beautiful in your home.
Kind regards,
OKA
Wonderful quality and beautiful patterns.
Christina at your Bath shop was extremely helpful and kind and helped me find the perfect coloured cushion. Lovely experience, as always Oka.
30 July 2025
Reply from OKA - Bath
Dear Leila,
Thank you for your kind review. We’re so pleased to hear that Christina was able to help you find just the right cushion — and that your visit to our Bath store was such a lovely experience.
Kind regards,
OKA
Bath branch:- really nice staff
Bath branch:- really nice staff. Very helpful. Didn’t know there was a 14 day period whereby you can view their goods in situ which, I felt, was very good especially considering the value and quality of the goods. The store is well laid out and gives one a good idea of how products will look at home.
29 July 2025
Reply from OKA - Bath
Dear Deborah,
Thank you for your kind words. We’re delighted to hear that you enjoyed your visit to our Bath store and appreciated the helpful service from the team. It’s also lovely to know you found the in-store displays inspiring when imagining how our pieces might look in your home.
Kind regards,
OKA
Reply from OKA - Bath
Dear Bernadette,
Thank you for your review. We’re pleased to hear that you received good service during your visit to our Bath store.
Kind regards,
OKA
If it’s not in store don’t order !!!
If it’s not in store don’t order. This is the second time we have received poor delivery from OKA The sad thing is that the items are always very good quality and look wonderful however if you order something that’s not in the store to pay for and collect it takes months.
Our recent purchase was a Callanish stone dining table. We paid in full in the store back on 9th April and we were told that the delivery would be within a week. A week later we get a call to say that the item was on backorder and would nobody be delivered in July. On Sunday, the 20th of July we received an email to say that they were further delays and this would now be in September. As you can imagine, we were pretty fed up with this so we called to ask what the issue was only to be told that they could not supply the table at all as there were health and safety issues with the table itself and we’re going to arrange a refund. We had a very similar issue back last year when we purchased a lamp which was promised within 10 days which again ended up being almost 4 months before delivery.
23 July 2025
Unprompted review
Reply from OKA - Bath
Dear Mr Davies,
Thank you for sharing your feedback, and we're sorry to hear about the delays and frustration caused by your recent order — especially after a similar experience in the past.
We appreciate your comments about the quality of our products, and we’re sorry the service around this particular order didn’t reflect that same standard. The situation with the Callanish table was unexpected and disappointing, and we understand how frustrating it must have been to receive changing delivery dates, only to be told the item could not be supplied.
We're looking into what happened to help prevent this from recurring in future. Thank you again for your feedback — it’s genuinely helpful in improving our service.
Best regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.