Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on... See more
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Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... See more
Company replied
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
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Ryder has been amazing in putting together new living room for my Client and went out of his way to support. He’s such a great asset to a brand and is a keeper. We came back for many more item... See more
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Company details
- #264 of 399 best companies in Home Furniture Shop
- #141 of 211 best companies in Decoration and Interior Design Store
- #71 of 97 best companies in Lighting Shop
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.4
Excellent
331 reviews
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Great Service from the Chelsea Store and Great Delivery Service
I couldn’t decide on a rug as the photos on the website were misleading. I asked for assistance and Michelle Ashraf answered my request. Nothing was too much trouble and sent me photos of the rug in a more natural light which helped me decide.
My items were perfectly delivered today by Andre complete with a good tracking system so I could check the timings. Faultless transaction.
1 July 2026
Unprompted review
Reply from OKA - Chelsea
Dear Eve
Thank you for sharing your wonderful experience. We are delighted to hear that Michele was able to assist you in finding the perfect rug and so pleased that the delivery process was smooth and efficient.
We truly appreciate your kind words.
Warm regards
OKA
Ryder is an excellent home decoration…
Ryder is an excellent home decoration advisor. He is very skilled, pleasant and a great listener a pleasure doing shopping with ⭐️⭐️⭐️⭐️⭐️
1 July 2026
Unprompted review
Reply from OKA - Chelsea
Dear Heidan
Thank you for your wonderful review. We're delighted to hear that your shopping experience was such a positive one. It's great to know that Ryder provided such friendly and knowledgeable assistance, making your visit so enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
very Good Staff In Particular Salvo…
very Good Staff In Particular Salvo Quick efficientDelivery
26 June 2026
Reply from OKA - Chelsea
Dear Jenny
Thank you for your lovely review. We are delighted to hear that Salvo at our Chelsea store provided such friendly and helpful service and will be sure to share your kind comments with him, and the wider team.
We hope to welcome you back soon.
Warm regards,
OKA
Quick efficient ordering & delivery
Quick efficient ordering & delivery
Product met expectations
17 June 2026
Reply from OKA - Chelsea
Dear Debra,
Thank you for taking the time to leave your review. We're delighted to hear that you found the ordering process quick and efficient, and that your delivery met your expectations.
It's also wonderful to know that you're pleased with your purchase. Thank you for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Fabulous staff
22 June 2026
Reply from OKA - Chelsea
Dear Rhian
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from our Chelsea team, and we hope that you are happy with your purchase.
Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave your review. We're delighted to hear that you enjoyed the overall OKA experience, from the team and customer service to the atmosphere within our Chelsea store.
Creating a welcoming environment alongside exceptional service is something we strive for every day, so it's wonderful to know that this stood out to you.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
When it’s a common experience to find…
When it’s a common experience to find no help whatsoever in a store today, my experience at Oka London was outstanding. Holly spent a long time helping me satisfy my requirements for two matching table lamps. Nothing was too much bother including unpacking items from storage to ensure the two lamp bases I chose were exactly what I wanted. Many thanks to all who helped.
14 June 2026
Reply from OKA - Chelsea
Dear Maxine,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Holly and the Chelsea team provided such exceptional service and helped you find exactly the right table lamps.
Going the extra mile for our customers is something we pride ourselves on, so it's fantastic to hear that Holly's dedication and attention to detail made such a positive impression. We'll be sure to pass your kind comments on to her and the rest of the team.
Thank you again for your support, and we hope you enjoy your new lamps for many years to come. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Friendly helpful staff at the Chelsea…
Friendly helpful staff at the Chelsea branch that went the extra mile to help. Would definitely recommend.
15 June 2026
Reply from OKA - Chelsea
Dear Kate
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your lovely words on to the team. It’s wonderful to know you felt so well supported.
We appreciate your recommendation and we hope to welcome you back again soon.
Warm regards,
OKA
Just the right lampshade for me!
I found the lampshade I saw online, which meant I could measure it properly within the shade where the lampholder was to see how it would fit a lamp I had from another brand. It was also on sale , so even better! Staff was friendly and helpful! Good experience all round!
13 June 2026
Reply from OKA - Chelsea
Dear Tess
We're delighted to hear that you enjoyed your visit to our Chelsea showroom. Our team are dedicated to providing excellent customer service, and we're thrilled that they were able to help you find what you were looking for.
We hope you enjoy your new lampshade!
Kind regards
OKA
Went in the store to get some…
Went in the store to get some furnitures and everyone was very nice and helpful. Ross answered all my questions very patiently and took time to make the best arrangements for me to purchase and pick up two stools that were the last ones left.
15 June 2026
Unprompted review
Reply from OKA - Chelsea
Dear Jiani
Thank you very much for your kind feedback.
We are delighted to hear about your positive experience in our Chelsea store and that Ross provided such helpful and knowledgeable assistance. It is always wonderful to know when our team are able to go the extra mile to support our customers.
Your comments are truly appreciated, and we hope you enjoy your new stools.
Warm regards,
OKA
The quality of products very fine…
The quality of products very fine indeed.
Niall was most informative about all the products and went above and beyond with service.
would purchase again from OKA.
12 June 2026
Reply from OKA - Chelsea
Dear Anne
We are delighted to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance from Niall. It is always wonderful to know when our team are able to go the extra mile to support our customers.
Your comments are truly appreciated.
Kind regards
OKA
Always ready to help
12 June 2026
Reply from OKA - Chelsea
Dear Susan,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience with our Chelsea team and that they were able to provide the support you needed.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
exceptional service
I had exceptional service from Isla and Ariana who are taking care of my account and orders. Thank you
Laila interiors
8 June 2026
Reply from OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave such a lovely review. We're delighted to hear about your experience and will be sure to pass your kind comments on to Isla, Ariana and the Chelsea team.
We truly appreciate your support and look forward to continuing to work with you in the future.
Kind regards,
OKA
Excellent service
We love the Oka range….and all the staff are great….with a special mention to Salvo who always goes the extra mile
7 June 2026
Unprompted review
Reply from OKA - Chelsea
Dear John,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you've had such positive experiences with our Chelsea team, and we'll be sure to pass your kind comments on to Salvo.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience during your visit to our Chelsea store. We’ll be sure to share your feedback with the team, and we hope to welcome you back again soon.
Kind regards,
OKA
Good furniture but let down by delivery service
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had further changed timings over 4 attempts to delivery and assemble the furniture. These included damaging the fixings and having to change the table. Dirty old vans used by rushed delivery staff who apparently aren’t given enough time to deliver and assemble furniture. It’s a shame that OKA are badly let down by their delivery contractors.
5 June 2026
Unprompted review
Reply from OKA - Chelsea
Dear Mr Lingham
Thank you for taking the time to share your review. We are pleased to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance.
We are very sorry to learn of your disappointing delivery experiences. The service you described falls short of the standard we expect from our delivery partner.
Your comments will be escalated with our delivery partner to ensure the matter is addressed directly with the teams involved and that appropriate improvements are implemented.
Your feedback is invaluable in helping us uphold the high level of service our customers should expect from OKA.
Kind regards,
OKA
Outstanding service from Salvatore at Oka Chelsea
Salvatore is the best salesman we’ve dealt with. He solved all our issues with customer service and went above and beyond to help us. We’d bought furniture that turned out to be out of stock, and rather than leaving it there, he went the extra mile to track the pieces down in the warehouse. An amazing guy who clearly cares about getting things right for his customers. Highly recommend asking for him if you visit the Chelsea store.
2 June 2026
Unprompted review
Reply from OKA - Chelsea
Dear Kelly
Thank you for your lovely review. We are delighted to hear about your positive experience with our Chelsea store and your wonderful comments about Salvatore, it's lovely to know that he provided you with such exceptional service.
Your feedback is greatly appreciated.
Warm regards
OKA
The service was fantastic
The service was fantastic. We had multiple items ordered on various invoices and a complicated delivery as furniture was being shipped abroad.
Salvatore who dealt with us was fantastic and went above and beyond to help us and ensure everything went smoothly. He was always checking in and was always available .
16 February 2026
Reply from OKA - Chelsea
Dear Mrs Ward
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Salvo, it's lovely to know that he provided you with such exceptional service.
We do hope that you are happy with your purchases and we appreciate your feedback.
Best wishes
OKA
This item was not suitable and was…
This item was not suitable and was collected from me on 22/05, so over 10 days ago by now, by your couriers but I have had no confirmation that this has been received and no refund.
Please advise at your earliest convenience.
This is not the kind of customer experience I would expect.
20 May 2026
Reply from OKA - Chelsea
Dear Caroline
Thank you for taking the time to share your review and we are sorry to see your comments.
We can see that your return was receipted your return today and your refund has been processed, we aim to action refunds within 7 to 9 working days and today is the 7th working day from your collection on 22nd May.
We apologise for any inconvenience caused and please do not hesitate to contact our customer service team, on 03330 042042, should you require any further assistance.
Kind regards
OKA
Chelsea Oka shop - staff not helpful
I went to the Chelsea Oka shop. Despite 3 shop assistants at the till area talking to each other and not helping people none of them seem to want to help. I asked them if certain lights were in stock and they almost took delight in telling me they had none in the shop and they were sold out online and then when I asked for the price of another they told me to look at the tag and I told them there was none and they said there was and grudgingly came over and discovered there wasn't a price. They seemed to be annoyed to be asked for help. I was in the shop make a purchase of some lamps, I knew I had to make a choice of which ones before leaving, finally one younger woman not part of the initial group eventually saw to help me and made an effort to find some lamps for me. I feel as OKA Chelsea is a destination shop, it's not on a particularly useful shopping street and it's hard to park nearby, most people are in there as they know what they want and want to make a purchase. The items are beautiful and the shop is well laid out, I just feel the staff could be more helpful. I left spending close to £900, but left feeling disappointed that the experience could have been bettered, not just that, but I may well have bought many more things.
18 May 2026
Reply from OKA - Chelsea
Dear Mrs Greene
Thank you for your review. We were surprised to read your comments regarding your recent experience in our Chelsea store, and are truly sorry to hear that you left feeling disappointed.
Your feedback, particularly your comments regarding your interactions at the till point, has been shared with the relevant store management team so that this can be reviewed further.
Please do accept our apologies for your experience and we do hope that you are happy with the lamps purchased.
Kind regards,
OKA
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