Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on... See more
Company replied
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Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... See more
Company replied
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
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Ryder has been amazing in putting together new living room for my Client and went out of his way to support. He’s such a great asset to a brand and is a keeper. We came back for many more item... See more
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Company details
- #265 of 400 best companies in Home Furniture Shop
- #143 of 213 best companies in Decoration and Interior Design Store
- #72 of 97 best companies in Lighting Shop
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.4
Excellent
333 reviews
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Reply from OKA - Chelsea
Dear Veri,
Thank you for your kind review. We’re delighted to hear you found our Chelsea team so friendly — your feedback is greatly appreciated and will be shared with them.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Monique,
Thank you for your kind review. We’re so pleased to hear you received such friendly and professional service from our Chelsea team. Your feedback means a great deal to us.
Kind regards,
OKA
Very disappointing experience
I placed a click-and-collect order with OKA on 8th August and was charged immediately. After 16 days with no updates or communication, I emailed their customer service—no response even after four days. I then called and was kept on hold for a long time before finally reaching someone. I requested to cancel the order, but received no apology, explanation, or acknowledgment of the delay. The response was abrupt and dismissive. Very disappointing experience for such an expensive item and poor customer service.
28 August 2025
Unprompted review
Reply from OKA - Chelsea
Dear Katherine,
We are sorry to learn of the difficulties you experienced with your recent click-and-collect order. This is not reflective of the standards of service we seek to provide. While our Customer Service team has been managing an unusually high volume of enquiries, we recognise that this does not excuse the delay or the manner in which your cancellation request was handled.
We can confirm that your order has since been cancelled in line with your request. Please accept our apologies for the inconvenience caused, and be assured that your feedback will be shared with the relevant team for review.
Kind regards,
OKA
Faulty lamp
Subject: Assistance Required – Faulty Lamp
Dear Sirs,
I am writing to inform you that the lamp I purchased is not working properly. I have already sent an email regarding this issue but, unfortunately, I have not received any response. I bought the lamp in the shop. I don t live in London
Could you please let me know how to proceed in order to resolve this matter? I would appreciate your assistance with either a replacement or a refund.
Thank you in advance for your support, and I look forward to your prompt reply.
Best regards,
Marina Tarditi
1 August 2025
Reply from OKA - Chelsea
Dear Ms Tarditi
We’re sorry to hear about the issue you experienced with your lamp and the difficulty in reaching us initially. We can see that one of our Customer Service team members has since contacted you directly to assist, and this matter is now being followed up.
Thank you for bringing it to our attention and for giving us the opportunity to resolve this with you.
Kind regards,
OKA
OKA has tremendously improved…
OKA has tremendously improved throughout the years. Their products look fantastic and the shop attendants were lovely to deal with.
21 August 2025
Reply from OKA - Chelsea
Dear Laurence,
Thank you for your wonderful review. We’re delighted to hear you’ve noticed such a positive improvement over the years and that you were pleased with both our products and the lovely service from our Chelsea team. Your kind words mean a great deal to us.
Kind regards,
OKA
Excellent!
Ross was very patient and helpful as he offered suggestions and helped me find to the right lampshades (color and size )for my lamps ,in view of the colour scheme and theme of my study .
12 August 2025
Reply from OKA - Chelsea
Thank you for sharing your experience. I’m delighted to hear that Ross was so helpful in finding the perfect lampshades for your study. I’ll be sure to pass on your kind words to him and the Chelsea team.
Kind regards,
OKA
Disappointing experience from a brand that positions itself as premium.
I bought cushion covers in-store and was handed the wrong colours by staff — something we only realised once home. After calling, we were told nothing could be done unless we came back in person. When I did, one of the replacements I received turned out to be ripped.
I spoke to the general manager, Kate, on the phone, who was rude and dismissive. She seemed to suggest we were trying to get a freebie and implied that we might not even be entitled to a refund — despite the item clearly being faulty.
We’ve now had to arrange a return again and will have to reorder the product ourselves online. This has taken far too much time and effort for a simple order, and the customer service has been well below what I’d expect from a brand like OKA. I won’t be shopping here again.
3 August 2025
Unprompted review
Reply from OKA - Chelsea
Dear George,
We’re sorry to read about your experience. We understand how frustrating it must have been to encounter issues after your store visit. We’ve checked with the team and we’re pleased to see that this matter has already been resolved directly with the store.
Thank you for sharing your feedback, which we’ll ensure is passed on to the relevant team.
Kind regards,
OKA
Sophia was most effecient and kind!
Sophia was a great help when ordering my Griswood lamps! Quick and and with
a good sense of finding a solution! Thank you.Susanne
27 July 2025
Reply from OKA - Chelsea
Dear Susanne,
Thank you for your kind words. I’m delighted to hear that Sophia was able to assist you so efficiently with your order — I’ll be sure to share your lovely feedback with her.
Kind regards,
OKA
I came to buy two cushion covers
I came to buy two cushion covers. I chose them myself, I had lots of time to think and choose which was nice. I was then looking for an assistant to come and help me.
He came up the stairs, the timing was perfect and I love my cushion covers. They are perfect!
27 July 2025
Reply from OKA - Chelsea
Dear Victoria,
Thank you for your kind review. We’re so pleased to hear that you enjoyed your visit to our Chelsea store and found just the right cushion covers. It’s great to know the team were there to help at just the right moment.
Kind regards,
OKA
Always a pleasure buying from Oka
Always a pleasure buying from Oka . Very helpful staff
25 July 2025
Reply from OKA - Chelsea
Dear Sharon,
Thank you for your lovely feedback. We’re so pleased to hear that our Chelsea team made your shopping experience such a pleasure.
Kind regards,
OKA
Prompt delivery of my lampshade
17 July 2025
Reply from OKA - Chelsea
Dear Janet,
Thank you for sharing your feedback. We’re so pleased your lampshade arrived promptly and hope it looks wonderful in your home.
Kind regards,
OKA
Amazing customer service
8 July 2025
Not good customer experience
Not good customer experience. I received an email stating that my online order could not be filled, despite the items being in store. I buy the items in store, I’m told a refund has been processed on the order but the refund doesn’t appear and I then receive emails prompting me to collect the order in store. I phoned the shop who didn’t help at all and then I phoned customer services who said they would process a refund. No explanation. An absolutely chaotic system.
8 July 2025
Reply from OKA - Chelsea
Dear Sara,
Thank you for taking the time to share your feedback. We're sorry to hear about the confusion and inconvenience caused — this isn’t the experience we want our customers to have.
We appreciate you bringing this to our attention and will use it to help improve the way our systems and communication work together.
Best regards,
OKA
Amazing customer service from Sarita-…
Amazing customer service from Sarita- above and beyond!
7 July 2025
Unprompted review
Very pleasant
3 July 2025
The staff were super helpful and…
The staff were super helpful and friendly which made for a very pleasant
experience. .
27 June 2025
I was charged for 5 pillows and bought…
I was charged for 5 pillows and bought only 4 both covers and gill
28 March 2025
Reply from OKA - Chelsea
Dear Customer,
Thank you for your review. We’re sorry to hear about the issue with your pillow order. We can see that a refund has already been processed for you, but if you still have any questions or outstanding concerns, please don’t hesitate to call our Customer Service team, who will be happy to help.
Best wishes,
OKA
I bought so many things from OKA I…
I bought so many things from OKA I absolutely love their style and design. The customer experience can be a bit tricky so I would go to Chelsea and find Salvo who is the best and will help you with anything. Design wise look for Brooke at Chelsea as well she is amazing and did my entire living room.
27 June 2025
Really helpful staff
25 June 2025
Reply from OKA - Chelsea
Dear Niamh
Thank you for your kind words. We're so pleased to hear that you found our Chelsea team helpful and friendly, and hope that you are happy with your purchase.
Best regards
OKA
Stunning service with a smile from…
Stunning service with a smile from Carina, great with trusty second opinions and general good vibes + energy. Thank you! I felt so looked after too, much appreciated :)
25 June 2025
Unprompted review
Reply from OKA - Chelsea
Dear Charlotte
We're delighted that you enjoyed your experience in our Chelsea store. It's wonderful to know that you felt looked after and valued the positive atmosphere.
Thank you for your kind words and appreciation!
Kind regards
OKA
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