Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... See more
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Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on... See more
Company replied
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
Company replied
Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... See more
Company replied
Company details
- #265 of 400 best companies in Home Furniture Shop
- #143 of 213 best companies in Decoration and Interior Design Store
- #72 of 97 best companies in Lighting Shop
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.5
Excellent
334 reviews
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Stunning service with a smile from…
Stunning service with a smile from Carina, great with trusty second opinions and general good vibes + energy. Thank you! I felt so looked after too, much appreciated :)
25 June 2025
Unprompted review
Reply from OKA - Chelsea
Dear Charlotte
We're delighted that you enjoyed your experience in our Chelsea store. It's wonderful to know that you felt looked after and valued the positive atmosphere.
Thank you for your kind words and appreciation!
Kind regards
OKA
Complaint Regarding Poor Customer Service and Product Quality
I’m writing to express my disappointment regarding a recent experience with your Chelsea store.
Five months ago, I purchased a goblet glass which now shows a clear manufacturing defect, a circular protrusion (not a chip) has formed inside the bowl of the glass. When I raised this concern with your manager Kate, I was met with a dismissive attitude and no sense of customer care. She repeatedly insisted the glass was chipped and spoke to me in a condescending manner, as if I were a child. I found this both unprofessional and insulting.
As someone who has spent thousands of pounds with OKA over the years, I am shocked that replacing a single faulty glass is considered out of the question. This experience, combined with what I feel is a noticeable decline in product quality despite consistently high prices, makes me question OKA’s current business model and customer values.
25 June 2025
Unprompted review
Reply from OKA - Chelsea
Dear Tan,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed and would like to understand more about what happened.
We’ve sent you a secure link via Trustpilot to help identify your account. If you could kindly respond with your order details, we’d be grateful for the opportunity to review this further with our Chelsea store.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Yara
We appreciate your kind words! We're so pleased you enjoyed our beautiful products and found our Chelsea team helpful.
We hope to see you again soon!
Best regards
OKA
Reply from OKA - Chelsea
Dear Jill
Thank you for your kind words. We're so pleased to hear that you found our Chelsea team friendly, helpful, and knowledgeable. It’s always our goal to make sure every visit is as smooth and enjoyable as possible.
Warm regards,
OKA
Efficiency
16 June 2025
Reply from OKA - Chelsea
Thank you for sharing your feedback and we are pleased that you enjoyed your visit to our Chelsea store.
Kind regards
OKA
Michelle was excellent and even though…
Michelle was excellent and even though my purchase was small and at closing time I wasn’t rushed.
15 June 2025
Brilliant
Brilliant shop, Brilliant products, Wondaful Staff, specially Salvatore who spends time to go through items and tries to find suitable choices.
14 June 2025
I had a very good sales assistant who…
I had a very good sales assistant who was extremely informative and went out of her way to be really helpful!! Very unusual today!!
10 June 2025
Great experience
I visited yesterday to look for ideas to brighten up the sitting room. The sales assistants were all well informed very helpful and I left feeling very happy with my purchases.
8 June 2025
Quick and easy since the item was in…
Quick and easy since the item was in stock and relatively easy to transport.
4 June 2025
Reply from OKA - Chelsea
Dear Customer,
Thank you for your review. We're glad to hear everything was quick and easy for you, and that the item was readily available. We hope it serves you well!
Warm regards,
OKA
Very helpful and attentive customer…
Very helpful and attentive customer service regarding the faux flowers
4 June 2025
Reply from OKA - Chelsea
Dear Lorraine,
Thank you for your kind words. We're so pleased to hear that you found our customer service helpful and attentive, especially regarding the faux flowers. Your feedback is truly appreciated.
Warm regards,
OKA
Great service
1 June 2025
Reply from OKA - Chelsea
Dear Ian,
Thank you for your kind words. We're delighted to hear you received great service and truly appreciate you taking the time to leave a review.
Warm regards,
OKA
Will a member of the sales team was outstanding. What an asset he is to your company . Absolutely first class!.
I have been a customer for many years .
Standards have definitely gone seriously down.
I suggest that staff are trained by Will at Guilford or Sophie the manager at Broadway .
Their service was so old Oka. A pleasure to deal with!
Never with Chelsea again .
24 May 2025
Reply from OKA - Chelsea
Dear Gwendoline,
Thank you for your continued support over the years and for taking the time to share your feedback. We're so pleased to hear that Will in Guildford and Sophie in Broadway provided the level of service you’ve come to expect from OKA — we agree, they’re both fantastic members of our team.
We're truly sorry to hear that your recent experience at our Chelsea store didn’t reflect the high standards we aim to uphold. Your comments have been shared with the relevant teams, and we’ll take them on board as we continue to invest in training and improvement.
We do hope to welcome you back again soon and restore your confidence in the OKA experience.
Warm regards,
OKA
Customer Service A+++
The customer service assistant was very helpful in working out the best way to ship the item I bought abroad.
25 May 2025
Reply from OKA - Chelsea
Dear Nick,
Thank you for your kind words. We're so pleased to hear our team was able to assist you with shipping your item abroad. Providing helpful and attentive service is always our priority, and it’s great to know we got it right.
Warm regards,
OKA
very helpful team and worked hard to…
very helpful team and worked hard to ensure the table was delivered on time. thanks very much
21 May 2025
Reply from OKA - Chelsea
Dear Michael,
Thank you for your kind feedback. We're so pleased to hear that our team was helpful and worked hard to ensure your table was delivered on time. We truly appreciate your support and hope you’re enjoying your new piece.
Warm regards,
OKA
The selection is good but could do with proactive customer service
The selection is good. It took some time to find a person to help us, but once we managed to find one it was very smooth. Wold be good to have someone attend to customers more proactively
19 May 2025
Reply from OKA - Chelsea
Dear Kumar
We really appreciate your kind words and are glad you found a good selection of products when you visited our Chelsea store.
We're sorry it took a while to find assistance. We'll work on being more proactive in helping customers.
Thank you again for your feedback — it helps us improve, and we truly appreciate it.
Best regards
OKA
OKA Chelsea branch
Went to Chelsea branch. Kate, branch manager, was extremely helpful and knowledgeable so was a great shopping experience. Bought a number of items and happy with all of them, Great quality and the 2 mirrors are beautiful. Thanks also to Matteo ( hope correct spelling!) for arranging delivery. Megan.
11 May 2025
Reply from OKA - Chelsea
Dear Megan,
Thank you so much for your lovely review. We’re delighted to hear that Kate made your visit to our Chelsea store such a great experience — and we’ll be sure to pass on your thanks to Matteo as well. We’re so pleased you’re happy with your purchases, especially the mirrors, and truly appreciate your kind words about the quality and service.
Warm regards,
OKA
Lovely shop in West London
Lovely shop in West London. Some very stylish and tasteful cushions. And received excellent customer service from Sophia, who could not have been more helpful or friendly.
17 May 2025
Unprompted review
Reply from OKA - Chelsea
Dear A Cadman,
Thank you for your kind words. We're delighted to hear you enjoyed your visit to our store and found the perfect cushions. We're especially pleased that Sophia made such a positive impression — we’ll be sure to pass on your lovely feedback to her.
Warm regards,
OKA
I have bought a number of things for my…London apartment
I have bought a number of things for my home in the country over the years,always pleased with the helpfulness of the staff and of course the products.My recent trips to the Fulham Road shop,have been productive and fun.Salvo and Michael of particular help in choosing the various furniture etc needed.
30 April 2025
Reply from OKA - Chelsea
Dear Clive
We truly appreciate your continued support and are delighted to hear about your positive experiences at our Chelsea showroom.
It's wonderful knowing the team's assistance has been both productive and enjoyable for you.
We value your feedback and look forward to welcoming you back again soon!
Kind regards
OKA
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