The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The d... See more
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A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danie... See more
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... See more
Company replied
We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Reall... See more
Company replied
Company details
- #253 of 399 best companies in Home Furniture Shop
- #138 of 204 best companies in Decoration and Interior Design Store
- #73 of 98 best companies in Lighting Shop
Written by the company
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contact info
Tunsgate Quarter, GU1 3QY, Guildford, United Kingdom
- +44 1483 906287
4.8
Excellent
271 reviews
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I came into the store as it looked stunning
I came into the store as it looked like an oasis of calm and beauty after an awful afternoon ar Surrey County Hosp.. a lovely conversation with a wonderful lady was the perfect remedy for a grim day.. Came home with a beautiful throw too. Can't thank her enough..apologies, her name escapes me..
9 January 2026
Reply from OKA - Guildford
Dear Mr Berry,
Thank you so much for taking the time to share your experience. We’re really touched to hear that your visit to our Guildford store offered a welcome moment of calm, and we’ll be sure to pass your kind words on to the team. We hope you’re enjoying your new throw and that we have the pleasure of welcoming you back again soon.
Kind regards,
OKA
Staff are incredibly helpful and…
Staff are incredibly helpful and friendly. I love Sale time especially!
8 January 2026
Reply from OKA - Guildford
Dear Claire
Thank you for your kind review. We’re delighted to hear that you found some great pieces during our recent sale and that your experience at our Guildford store was such a positive one. It’s wonderful to know the team made you feel so welcome.
We truly appreciate your feedback and hope to see you again soon.
Kind regards,
OKA
Excellent customer service…
Excellent customer services from Ottie at Guildford store. Wonderful range of stunning products available and am very pleased with my purchases.
6 January 2026
Reply from OKA - Guildford
Dear Patricia,
Thank you for sharing your feedback with us. It’s great to know that your visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Linda,
Thank you for taking a moment to share your feedback. We really appreciate you letting us know about your visit and are glad you chose to shop with us.
We hope to welcome you back again soon.
Kind regards,
OKA
Charlotte was very helpful and…
Charlotte was very helpful and informative. Exceptional customer experience I’d say.
4 January 2026
Reply from OKA - Guildford
Dear John,
Thank you for taking the time to leave your review. We appreciate you sharing your feedback, and your comments have been passed on to the team at our Guildford store.
Kind regards,
OKA
Aperfect shopping experience
Aperfect shopping experience! The Oka store in guildford is fantastic - it has fantastic displays of almost all of Oka’s product lines. We were served by Pollyanna who was both personable and professional.
She guided us in our choices plus highlighted things we hadn’t considered. Oka are very lucky to have her!
28 December 2025
Reply from OKA - Guildford
Dear Maria,
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your visit to our Guildford store was a positive one, and your feedback has been shared with the team there. It’s always encouraging to know when our colleagues have made a lasting impression.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Worth a look
This is one of those shops that it is really enjoyable to have a wander around. As an owner of a new flat it’s also a great place to look for new furniture.
22 December 2025
Reply from OKA - Guildford
Dear Natasha,
We appreciate you taking the time to share your feedback. It’s lovely to hear that you enjoyed your visit to our Guildford store, and we’re glad you chose to stop by.
We hope to see you again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Emma,
Thank you for taking the time to leave your review. We appreciate you sharing your feedback and are glad you visited our Guildford store.
Kind regards,
OKA
Great Christmas shopping experience
Popped in for a few last minute Christmas presents and Danielle was brilliant in helping me find what I needed and has awesome wrapping skills!
20 December 2025
Unprompted review
Reply from OKA - Guildford
Dear Indy
Thank you for your wonderful review. We’re so pleased to hear you received such superb service from Danielle and, together, you were able to find your last minute Christmas presents - and that her wrapping skills added to your positive experience.
We appreciate you taking the time to share your feedback and we look forward to welcoming you back soon!
Kind regards
OKA
Eglee in Guildford was superb and so…
Eglee in Guildford was superb and so helpful matching a rug with our lounge colour scheme. She went beyond to photoshop what the rug might look like in situ. As a result we bought other items in the store.
22 November 2025
Unprompted review
Reply from OKA - Guildford
Dear Sarah
Thank you for your lovely review! We are committed to providing exceptional customer service, and it's wonderful to know that Eglee's expertise and dedication made your experience so enjoyable.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards
OKA
What a lovely experience
What a lovely experience. I shall be back to purchase more amazing products. The quality is superb.
16 December 2025
Reply from OKA - Guildford
Dear Yasmin
Thank you for your wonderful review. We are thrilled to hear that your visit to our Guildford store was such a positive experience. It is always rewarding to know our team delivers the helpful and knowledgeable service we aim for. Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Mrs O'Shaughnessy
Thank you for your kind review. We’re delighted to hear that you received such helpful and friendly service during your visit to our Guildford store.
We truly appreciate your feedback and hope to welcome you back again soon.
Best regards,
OKA
Reply from OKA - Guildford
Dear Sara
Thank you for your kind review. We’re delighted to hear that you received such helpful and friendly service during your visit to our Guildford store.
We truly appreciate your feedback and hope to welcome you back again soon.
Best regards,
OKA
AMAZING Eglee - Guildford Store
I emailed the Guildford Store, and Eglee kindly arranged an appointment for me to visit. After a few emails and images sent from me, Eglee had pre selected all the pieces she thought would work in my space, so when I arrived they were all laid out beautifully. A real bonus to this was Eglee made sure she included as may of the items in the Black Friday deal, to make it also as economical for me as possible. Which I didn't even know was happening, so she saved me a fortune, for which I am also very grateful.
Eglee really helped me pull together a half finished room with some quite tricky statement pieces that I didn't love. However with her skill and advise she included beautiful soft furnishings that helped tie the whole room together, including an array of cushions, she also grounded the spaces with rugs and highlighted with accessories and softened with lighting touches. The whole experience surpassed my expectations and I would not hesitate to go straight back to Eglee or recommend her to anyone who is stuck, or would like some constructive and creative guidance. She was a wonderful stylist that gently encouraged me to take some risks and was not pushy at all.
24 November 2025
Unprompted review
Reply from OKA - Guildford
Dear Sophie
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Eglee at our Guildford store, and that her pre-selected items, Black Friday deal and guidance with soft furnishings helped tie your room together.
We truly appreciate your feedback and will ensure that this is shared with Eglee. We thank you for your support and recommendation and hope that you will visit us again soon!
Warm regards
OKA
Highly recommend oka
Highly recommend oka. Love all their pieces. I recently ordered over the phone with Eglee at the Guildford shop, she was so lovely and helpful. Managed to get my items sent directly to me and arranged very quickly.
1 December 2025
Unprompted review
Reply from OKA - Guildford
Dear Charmaine
Thank you for your lovely review about Eglee! We are committed to providing exceptional customer service, and it's wonderful to know that Eglee's expertise and dedication made your experience so enjoyable. We will be sure to share your feedback with her.
We truly appreciate your feedback and hope to see you again soon.
Kind regards
OKA
A great find
I visited the Godstone store for the first time a couple of weeks ago and glad that I did. As downsizing from a house to a flat, I needed to purchase some new furniture and came away with everything I needed and more. Rhys was extremely helpful, going the extra mile to help myself - a genuine credit to Oka/the store.
23 November 2025
Unprompted review
Reply from OKA - Guildford
Dear Jacquie,
Thank you for your lovely review. We’re delighted to hear that your first visit was such a positive experience and that you found everything you were looking for while planning your new space.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
I had a great experience after a…
I had a great experience after a harrowing day of trying to buy a large item from OKA on Black Friday and 'Umming and Ahhing' over whether I should buy this expensive (for me) item from this high end store. I missed the last one online as I was hesitating over the cost of delivery etc! I was advised that Guildord (UK) had one in store. I rang a number of times and left a message. Luckily Aglee got back to me and they did have one in store! She was not snobby at all but simply helpful and enabled me to purchase the headboard. Thanks to her assistance in the end all was sorted - no longer was it a wasted day of struggling on email and phone! It is so great when you get a person like that - who really helps in a human way!
1 December 2025
Unprompted review
Reply from OKA - Guildford
Dear Sandra,
Thank you for your thoughtful review. We’re delighted to hear that your experience with our Guildford store ended positively and that the support you received made all the difference. It’s always important to us that customers feel well looked after, especially during busy periods.
We truly appreciate your feedback and hope you enjoy your new purchase.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Customer,
Thank you for your review. We’re delighted to hear that you were pleased with both the service and the quality of the products during your visit to our Guildford store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
First visit to OKA store in Guildford
It was the first time that I had visited the store. It won’t be my last, as I had received a warm welcome from all the staff (Guildford). I was very impressed with the layout and quality of items. I went on to purchase items that day. The staff member, Danielle was very helpful.
19 November 2025
Reply from OKA - Guildford
Dear Mary,
Thank you for your lovely review. We’re delighted to hear that your first visit to our Guildford store was such a positive experience and that you felt so welcome from the moment you arrived. It’s wonderful to know you enjoyed exploring the store and found pieces to take home.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff could be more warm
25 November 2025
Reply from OKA - Guildford
Dear Susan,
Thank you for taking the time to leave your review. We’re pleased to hear that you found our team helpful, and we appreciate your feedback on how we can make the experience feel even warmer. Your comments are valuable and will be shared with the store team.
We hope to welcome you back again soon.
Kind regards,
OKA
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