We are delighted with our recent purchases of a Consul table and coffee table. The team at Knutsford ( especially Ellie, the design consultant ) were so charming and helpful. The deliveries were ver... See more
Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited OKA Knutsford and were assisted by Louise who was a great help offering advice in store. Louise also arranged to send us a link to purchase the item we were interested in as and when we had r... See more
Company replied
I wanted to thank the staff at this store for really taking the time and understanding that it takes to design a beautiful home. I've bought many things form this company over a period to time and enj... See more
Company replied
A beautiful Oka location in Knutsford! It was my first visit and I will certainly be going back! Staff were extremely helpful and well informed. Car parking was available, a real bonus as Knutsford is... See more
Company replied
Company details
- #264 of 399 best companies in Home Furniture Shop
- #141 of 211 best companies in Decoration and Interior Design Store
- #71 of 97 best companies in Lighting Shop
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.7
Excellent
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff offhand
25 April 2025
Reply from OKA - Knutsford
Dear Mrs McKenna
We're really sorry to hear about your experience in our store.
We endeavour to provide a high level of customer service, and it's disappointing to hear that we fell short in your case.
Please rest assured that we take your comments seriously and will address this with our team to ensure that all customers feel welcomed and valued.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Very friendly and helpful staff
Very friendly and helpful staff. We could not have asked for a better service. They knew their products well and gave very helpful advice about maintenance. Loved the products and the sale!
24 April 2025
Reply from OKA - Knutsford
Dear Kerrie
Thank you for your kind words!
It's wonderful to know our team's knowledge and helpfulness made your visit, to our Knutsford branch, enjoyable.
We are always striving to provide the best possible service and appreciate your feedback.
Best regards
OKA
We have recently downsized from a large…
We have recently downsized from a large Georgian house to a modern apartment and we went to OKA Knutsford to see their eclectic range of furniture to enhance the look and usage of our new living space. Guided by Amanda and with help from other members of the team we spent a relaxing hour or so choosing some new dining furniture and also bought some irresistible accessories. Thanks to everyone for their professional and friendly assistance.
23 April 2025
Reply from OKA - Knutsford
Dear Steve
Thank you for your wonderful review, it sounds like you were able to find some beautiful pieces to enhance your new living space.
We are proud of our team's commitment to providing excellent customer service and we are thrilled that you enjoyed your time with Amanda, and the rest of the team at Knutsford.
We hope you enjoy your new furniture and accessories for many years to come.
Kind regards
OKA
Great Service and value for money
Great Service and value for money
Beautiful premises and just a wonderful environment with beautiful items to purchase
14 April 2025
Reply from OKA - Knutsford
Dear Isobel
We're thrilled to hear you had such a positive experience on your recent visit to our Knutsford store!
It's wonderful to know you enjoyed our service, value, and the beautiful environment we've created. We strive to provide a welcoming and inspiring space for our customers, and your feedback means a lot to us.
Kind regards
OKA
Still waiting for my purchase that was…
Still waiting for my purchase that was posted by the Knutsford store through DPD. Store very unhelpful and still struggling to find out what has happened. Customer services dealing with it atm but they’re still liasing with Knutsford store. Very frustrating. Staff not helpful at all
9 April 2025
Reply from OKA - Knutsford
Dear Martin,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration you've experienced.
Since your review, one of our Customer Service agents has raised a replacement order for you and has been in touch to confirm that they’ll keep you updated every step of the way until the item has been dispatched and safely delivered.
We completely understand how disappointing this situation has been. Please rest assured that we're actively working to resolve this for you as quickly as possible.
Thank you for your patience.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Emma
Thank you for taking the time to share your feedback.
We are delighted to hear you received friendly and helpful service on your recent visit for our Knutsford store.
We hope to see you again soon.
Kind regards
OKA
Reply from OKA - Knutsford
Dear Gillian
Thank you for your kind words!
We're delighted to hear that you were impressed by our Knutsford team's helpfulness and efficiency. We strive to provide excellent service and appreciate your recognition.
Best regards
OKA
Great customer service and staff.
29 March 2025
Reply from OKA - Knutsford
Dear Sian
Thank you for your kind feedback! We endeavour to provide excellent service to our customers and appreciate you taking the time to share your experience.
We look forward to seeing you again soon!
Best regards
OKA
Great shopping experience. Knowledgeable staff.
Great shopping experience and friendly and knowledgeable staff. Louise was very helpful in offering good advice and gave me much of her time.
24 March 2025
Unprompted review
Reply from OKA - Knutsford
Dear Sophie
Thank you for your kind words!
It's lovely to hear you had a great shopping experience and that our Knutsford team were friendly, knowledgeable, and helpful. We will be sure to pass along your compliments to Louise.
We appreciate your feedback and look forward to welcoming you back soon!
Best regards
OKA
Great range and staff 1st class
21 March 2025
Reply from OKA - Knutsford
Dear Mr Prince
Thank you for sharing your feedback.
We're delighted to hear you enjoyed our range and found our Knutsford team friendly and helpful.
Kind regards
OKA
Great Service
Very helpful support & advice from Magda. Also, great to see things in the store, as the on-line images don’t always reflect the true colours.
18 March 2025
Reply from OKA - Knutsford
Dear Sylvia
We are so glad that you had a positive experience in our Knutsford Showroom. Magda is a valued member of our team and we truly appreciate you taking the time to acknowledge her advice and helpfulness.
We understand the importance of seeing our products in person and we're happy that you found the store visit helpful.
Thank you for your kind words!
Best regards
OKA
Reply from OKA - Knutsford
Dear Mrs Almond
Thank you for your kind words!
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
OKA
Fantastic staff at Knutsford
The staff at Knutsford are so very lovely and it makes it a pleasure to shop at the store which always looks incredible.
Thank you to Louise and the team who were all so helpful.
11 March 2025
Reply from OKA - Knutsford
Dear Wendy
Thank you for your kind words!
We are so pleased to hear that you had another brilliant experience at our Knutsford Showroom and hope that you enjoy your purchases.
We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
OKA
Light bulbs show through most of the…
Light bulbs show through most of the lampshades which stops me buying the lamps.
Some items very expensive.
Staff good
9 March 2025
Reply from OKA - Knutsford
Thank you for sharing your feedback. We are glad that your experience with our Knutsford Store is positive, but we are sorry to hear of your concern with our LED lightbulbs.
We are continuously working on enhancing the quality of our products and your insights are important to us. If there is anything specific you would like addressed, please do contact our customer service team who would be happy to help.
Kind regards
OKA
The assistants were most helpful
The assistants were most helpful. I find shopping at Oka a delight
1 March 2025
Reply from OKA - Knutsford
Dear Annie
Thank you for your kind words.
We are pleased that you have such a positive shopping experience in our Knutsford Store and will pass your feedback on to the team.
Providing helpful and attentive service is something we strive for, and we truly appreciate your feedback.
We look forward to welcoming you back soon!
Kind regards,
OKA
The staff at Knutsford are so helpful!
8 March 2025
Reply from OKA - Knutsford
Dear Allison
Thank you for taking the time to share your feedback.
We will ensure that your comments are passed to our Knutsford Team, who will be delighted to hear of your positive experience and hope that you will return.
Kind regards
OKA
Wonderful and helpful assistant at the…
Wonderful and helpful assistant at the knutsford branch
3 March 2025
Reply from OKA - Knutsford
Dear Vanessa,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team member at our Knutsford store. Providing helpful and attentive service is something we strive for, and we truly appreciate your feedback. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
OKA
I believe her name was Katie in the…
I believe her name was Katie in the knutsford branch super helpful and friendly!
1 March 2025
Reply from OKA - Knutsford
Dear Gemma,
Thank you for your kind words! We're so pleased to hear that you received such helpful and friendly service at our Knutsford store. We'll be sure to share your feedback with the team. We look forward to welcoming you back again soon!
Best regards,
OKA
Great service once again from the…
Great service once again from the Knutsford team. Love the offering at Oka. Bit addicted I think. It’s just so well made and looks the quality it is. The team have been helpful with furniture and colour choices and I am so excited to see it all together in my new decorated lounge. Thank you. I will definitely be back.
1 March 2025
Reply from OKA - Knutsford
Dear Andrea,
Thank you for your wonderful feedback! We're thrilled to hear that you've had another great experience with our Knutsford team and that you love our collection. It’s fantastic to know that our team has been helpful with your furniture and colour choices—we can’t wait for you to see everything come together in your newly decorated lounge! We truly appreciate your support and look forward to welcoming you back soon.
Best regards,
OKA
Reply from OKA - Knutsford
Thank you for your kind words! We're delighted to hear that you’re happy with both our products and service. Your continued support means a lot to us, and we look forward to welcoming you back again soon!
Best regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.