OK Vape Reviews 

1,218
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease of ordering and the prompt delivery of products. Many people appreciate the quick dispatch and next-day delivery, making their experience efficient and convenient. Reviewers also commend the high quality of the products and the competitive pricing, often noting a good range of choices available. However, some customers also noted a decline in product quality, specifically mentioning that refills and batteries do not last as long as they used to. A few other people also felt that the batteries do not hold a charge for very long, leading to dissatisfaction and a search for alternatives.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and prompt delivery,... See more

Product

Reviewers mention positive feedback about product, highlighting its good quality, competitive pricing, and... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and speed. Many reviewers... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of ordering and fast... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high quality of products, liquids,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more

Company replied

Rated 5 out of 5 stars

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more

Company replied

Rated 5 out of 5 stars

Great company. Easy to use website, good range of excellent quality products and very competitive prices. Delivery is free and super quick. I've been a customer for several years and really don't thin... See more

Company replied

Rated 5 out of 5 stars

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more

Company replied


Company details

  1. Electronic cigarette store

Written by the company

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,218)

158 reviews in the last 12 months

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Rated 2 out of 5 stars

I noticed the quality is not same

I noticed the quality is not same, cartridges can be dud, don't last more than a few hours, before used to last days as well, i afraid i changing, the price is too much for the quality of product shame.

15 August 2022
Unprompted review
Rated 3 out of 5 stars

Gone very downhill

I've been using these vapes for years now and found them great, each refill cartridge used to last 1 to 2 days, but now they run out within hours, and the price has increased so unfortunately I've had to stop using them. Its a shame but they really need to fill the cartridges like they used to, as using 3 a day when they're supposed to be the equivalent of 25 cigarettes is ridiculous. I'm a 15 a day smoker not 75!

10 July 2022
Unprompted review
Rated 2 out of 5 stars

Constant dudd cartridges

Been on ok vape a few years, but I'm now sick to the back teeth of buying 3 packs a week and finding one whole pack of useless blanks!!! Its absolutely ridiculous they are very expensive as it is to constantly get a whole pack of dudds. Disgusting!!!!

29 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Wow, absolutely brilliant service, ordered my cartridges one day, arrived the very next day, have since placed another order for a battery and cartridges, they arrived quickly too, in perfect condition, fantastic offers, and even a discount leaflet for my second order, highly recommend, I have now done 3 whole weeks without smoking, which really is OK, thank you for a great service, shall be ordering more and more.

2 February 2022
Unprompted review
Rated 4 out of 5 stars

I've bought from them twice now

I've bought from them twice now. Once, a while ago and secondly at the weekend. The first time I ordered from them I honestly couldn't fault them, I discontinued using them as I started smoking again. I'm trying to quit again and ordered at the weekend. My order came very quick but something I have noticed is the cartridges don't last as long as they once did and they taste different, not as strong. I only opened about an hour ago had a couple of puffs and it had all ran out. Other than that I recommend them.

25 January 2022
Unprompted review
Rated 3 out of 5 stars

Great product

I have been vaping for 5 years now, i used to use nicocig which i could get in ireland, now with ok vape i have to order from uk which i dont mind except for the high custom charges, a lot of my family and friends use ok vape which would be great if we could get in Ireland.

25 September 2021
Unprompted review
Rated 4 out of 5 stars

A great company to deal with

A great company to deal with. Fast delivery and I have never got the wrong order. I have found on occasion that the refills don’t last as long as normal. The new style battery is ace. Quick to charge and outlives the refill before it needs re charging. Would recommend.

14 September 2021
Unprompted review
Rated 4 out of 5 stars

Have been using regularly and don’t…

Have been using regularly and don’t think the batteries last as long as before and the strength of the cigarettes could be higher.
Good way to quit smoking although I thinks the products need to come down in price.
Overall review is very good and I smoked for 45 years and still quit with these.
Very happy that I found them as I am saving a lot of money too!

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Recommended

Ordered several times and products are of good quality and always arrive promptly, good value too.

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Made a wrong order

Made a wrong order, CS answered phone quick and updated with my correct order. For the past year I have ordered from them and always super quick delivery.

26 February 2021
Unprompted review
Rated 3 out of 5 stars

Inconsistent taste and life span

I changed to OK Vape on the recommendation of Health and Care when Nicocig was no longer available. I’ve been using OK Vape for about 3 months now after almost 3 years on Nicocig. The taste of the OK took some getting used to as has more of a “fizz” to it. I have also experienced a lot of inconsistency in the flavour and about 1 in 12-15 cartomisers has a horrid, almost perfumed taste to it which is so awful I have to discard and open another. I also agree with other reviews about how long a cartomiser lasts. Sometimes I’m changing them after a couple of hours, and sometimes they’ll last for 75% of the day. I appreciate that is dependent on usage, but my routine on a work day is fairly consistent, whereas the cartomisers are not.

5 December 2020
Unprompted review

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