I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which hav... See more
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1K reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you.
Kind regards,
Shannon @ OK Vape
Excellent never had any problems with…
Excellent never had any problems with anything in all the years I’ve used them.
28 April 2026
Reply from OK Vape
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Great product
Great product, fantastic service, delivery is very swift.
My only negative is there is no bonus for customers who are loyal.
28 April 2026
Reply from OK Vape
We are so glad to hear that the service that has been provided you were satisfied with! Thank you for taking the time to leave us a review.
We do apologise that we aren't currently running a loyalty scheme, however, we still offer several other benefits to our customers such as, free delivery on orders over £20 and multipack discounts. If you have any further queries please let us know.
Kind Regards
Shannon @ OK Vape
Always on time with my order
Always on time with my order. Only one hiccup in the years I have been a customer, and the customer service was excellent.
28 April 2026
Reply from OK Vape
We are delighted to hear that you have has a positive experience with us throughout the years. Thank you for taking the time to leave us a review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kind Regards,
Shannon @ OK Vape
Always great service from OK Vape
Always great service from OK Vape. Products arrived quickly and customer service is second to none in my experience
27 April 2026
Reply from OK Vape
Thank you for taking the time to write us a review, we are delighted to hear that you have been satisfied with the service we have provide! We hope we can help again soon!
Kind Regards,
Shannon @ OK Vape
Always on time
Prompt service. Even though I’m in Norfolk they always arrive on time. Thanks
27 April 2026
Reply from OK Vape
Thank you for sharing your positive experience, we are pleased to hear that the efficient delivery service met and exceeded your expectations. Please do get in touch if we can be of any further assistance.
Kind Regards,
Shannon @ OK Vape
the service is always quick
the service is always quick, reliable and easy. had no problems whatsoever with products or service.
27 April 2026
Reply from OK Vape
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
Kind regards,
Shannon @ OK Vape
I have been using ok vape for many…
I have been using ok vape for many years, but did go back to smoking after family death.
I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike refills, in fact I'm using the medium strength now instead of the high.
As always the delivery is very reliable and delivered on time.
27 April 2026
Reply from OK Vape
We are delighted to hear you have been enjoying our products! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance.
Kind regards,
Shannon @ OK Vape
Always speedy delivery,well packaged
Always speedy delivery,well packaged. Ceramic tec seems better but unfortunately don't know if the ingredients or process has changed but has an unpleasant sweet taste.
27 April 2026
Reply from OK Vape
Thank you so much for taking the time to write a review! We are very pleased to hear that your delivery was prompt and well packaged!#
The Pod refills have undergone a slight change in the way they are manufactured, due to the materials/design availability. The pods were tested thoroughly and matched as closely as possible to the original.
I will make a note of your comments to our product development team so they can look into this further. Please be assured that your feedback and concerns have been fully noted.
Kind Regards,
Shannon @ OK Vape
Excellent product and very prompt delivery
I ordered as usual, package was delivered next day, which is fantastic.
I have been using Logic OK for many years, and will continue to do so.
27 April 2026
Reply from OK Vape
Thank you so much for your review! We are very glad to hear that your delivery was prompt! Thank you for your positive feedback! If there is anything we can be of help with please do let us know!
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
We are thrilled to hear that you continue to be satisfied with our pricing, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Excellent company
The product was competitively priced, had a free gift with it and was dispatched swiftly.
27 April 2026
Reply from OK Vape
We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact.
Kind regards,
Shannon @ OK Vape
Fast delivery easy to use site
27 April 2026
Reply from OK Vape
Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape
Easy to order arrives quickly and great…
Easy to order arrives quickly and great product
27 April 2026
Reply from OK Vape
Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape
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