I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which hav... See more
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically takes over 1 month to reply
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Reply from OK Vape
Hi Carolyn,
We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kind Regards,
Ashley @ OK Vape
Reply from OK Vape
Hi there,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Ashley @ OK Vape
Excellent service as usual.
8 April 2026
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
Kind regards,
Ashley @ OK Vape
Let down by Royal Mail
9 April 2026
Reply from OK Vape
Hi Bill,
Thank you for taking the time to leave us a review. I'm sorry to hear that your order took longer than expected to arrive. While orders on this service are generally next day, Royal Mail do ask to allow 1-2 working days. I can see that your order has now been delivered which is great news! If there is anything we can assist you with, please do get in touch.
Kind regards,
Ashley @ OK Vape
Happy using Ok Vape
I have been using ok vape for some years and I am very happy with the service, quick ans professional ,would recommend them to my friends.
8 April 2026
Reply from OK Vape
Hi Mary,
We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact.
Kind regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Sophie,
We're very glad to hear that you are happy with the delivery service, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Ashley @ OK Vape
Ok vape is ok company
Ok vape is a very good company. But the courier they use to deliver are awful. When you contact ok vape to say you’re parcel has not been delivered and signed for by you they tell you to go and look for it and ask a possible 68 neighbours because the picture only shows someone feet no door number nothing. So very quick to charge for delivery but not so quick to investigate when there’s an issue, just back and forth emailing
15 April 2026
Reply from OK Vape
Dear Vanessa,
I am truly sorry to hear about the delay and the inconvenience you’ve experienced with your DPD order. We appreciate your feedback but hope we can turn this around for you.
After reviewing your case, I can confirm that our team has already been in touch with the delivery company. They have let you know that if the driver is able to revisit the address where your parcel was incorrectly delivered, your items could still arrive today. If this is not possible, we will make sure a replacement is sent out to you without delay.
Please accept our sincere apologies for initially requesting that you check with a neighbour. I completely understand how that may have seemed inappropriate, and it certainly was not our intention to cause any added stress.
My colleague was unaware of the number of flats in your building, but rest assured, your experience is being taken seriously.
We will closely monitor the recollection and delivery process, and if there are any further issues, we’ll organise a replacement parcel for you right away.
We are extremely sorry again that you have experienced this.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Amber @ OK Vape
Reply from OK Vape
Hi John,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Mary,
Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help, then please feel free to get in contact.
Kind regards,
Ashley @ OK Vape
Brilliant
Brilliant. Never thought I'd manage to stop smoking cigarettes but this product is the best. Good service and prompt delivery.
8 April 2026
Reply from OK Vape
Hi Amanda,
We are delighted to hear you have been enjoying our products! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance.
Kind regards,
Ashley @ OK Vape
Can’t fault the service
Can’t fault the service. Delivery is always prompt and on the one occasion I had a problem it was sorted swiftly and professionally.
Can’t recommend highly enough.
8 April 2026
Reply from OK Vape
Hi James,
Thank you for taking the time to leave us your review, we are delighted to hear that our team was able to quickly resolve your issues and that you are pleased with the outcome. We hope we can help again soon! Please get in touch if I can be of any assistance.
Kind regards,
Ashley @ OK Vape
Reply from OK Vape
Hi David,
Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance.
Kind regards,
Ashley @ OK Vape
Excellence in Every way
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements cartridges) immediately. The help staff I've communicated with have all been VERY helpful. And their multi-pack prices are the best I've found.
8 April 2026
Reply from OK Vape
Hi Andrew,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Robert,
Thank you for taking the time to leave us a review and for sharing your experience of ordering with us! If we can be of any help, then please feel free to get in contact.
Kind regards,
Ashley @ OK Vape
Very efficient service
Very efficient service. Goods arrive next day normally. Never had a problem since I've been ordering online.
31 March 2026
Reply from OK Vape
Hi Susan,
We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kind Regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Hugh,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Ashley @ OK Vape
Excellent product
Excellent product, high quality , free speedy delivery, excellent customer service,
1 April 2026
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.
Kind regards,
Ashley @ OK Vape
As always a quality item fast delivery…
As always a quality item fast delivery good communication
31 March 2026
Reply from OK Vape
Hi Karen,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
All the best,
Calum @ OK Vape
Excellent product
As a previous 10 Motives Customer, I was looking for a replacement brand after 10 Motives stopped manufacturing the range I used. I was contacted by Sara to ask if i would like to try the OkVapes 10 Motives equivalent range and I must say am very impressed. I was sent the 11mg and 16mg to try and honestly the taste is better, I've also reduced my nicotine from 16mg to 11mg which can only be a good thing. Another massive plus is that the OkVape 10 Motives equivalent range is also cheaper. I would highly recommend as the customer service is excellent and delivery is very quick.
19 March 2026
Unprompted review
Reply from OK Vape
Hi Amanda,
We are delighted to hear that you are happy with the service provided by our team. Thank you for leaving your lovely review and feedback.
If you need any assistance or information about our products, please feel free to reach out.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Elizabeth,
Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance.
All the best,
Calum @ OK Vape
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