I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which hav... See more
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service
1 April 2026
Reply from OK Vape
Hi Tim,
We're very glad to hear that our service was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
The best ecig
The best site for Ecig always a great delivery service so quick so easy to use the site I always recommend ok vape
1 April 2026
Reply from OK Vape
Hi Lorraine,
Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance.
Kind regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Emma,
We are really pleased to hear you've been enjoying our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Brian,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Quality and customer service is always…
Quality and customer service is always 5 star ⭐⭐⭐⭐⭐
1 April 2026
Reply from OK Vape
Hi Garvin,
We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know.
All the best,
Calum @ OK Vape
Easy to order
1 April 2026
Reply from OK Vape
Hi David,
It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Amanda,
We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know.
All the best,
Calum @ OK Vape
Good product and fast delivery!
31 March 2026
Reply from OK Vape
Hi Sara,
We are thrilled to hear that you continue to be satisfied with our products and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.
All the best,
Calum @ OK Vape
Excellent customer service
Always first class with this company excellent feedback if you have a query about anything regarding an order very helpful delivery very quick
31 March 2026
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us your review, we are delighted to hear that our team was able to quickly resolve your issues and that you are pleased with the outcome. We hope we can help again soon!
Please get in touch if I can be of any assistance.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Susan,
We're very glad to hear that you were satisfied with our delivery options and our service, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Brian,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
All the best,
Calum @ OK Vape
First class service again!
31 March 2026
Reply from OK Vape
Hi Mick,
We are really pleased to hear you've been enjoying our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Wanda,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Buena
I use it myself, so I should get a discount at the end of the month when I buy it 👍🙏
31 March 2026
Reply from OK Vape
Hi Oscar,
Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help, then please feel free to get in contact.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi James.
Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.
All the best,
Calum @ OK Vape
Delivers on time
31 March 2026
Reply from OK Vape
Hi Quentin,
We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Donna,
We are really pleased to hear you've been enjoying our products and delivery! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
OK Vape refills…
I purchase my refills on a weekly basis, order today and delivered next day,, very reliable indeed. I'm very happy with my Vape tobacco refills, I've been smoking/vaping for 15 years. What i like most about my Vape is it looks like a real cigarette 🚬 . Highly recommend OK Vape there a brilliant company, long may they continue.
31 March 2026
Reply from OK Vape
Hi Rosemary,
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
All the best,
Calum @ OK Vape
Hassle free ordering and delivery.
Hassle free ordering and delivery.
A very reliable company that I've been using for more than 5 years !
31 March 2026
Reply from OK Vape
Hi Mandy,
Thank you so much for your kind words. We're delighted to hear that you've had consistent positive experiences with us and our products. If you need any further assistance or have any more feedback, please don't hesitate to reach out.
All the best,
Calum @ OK Vape
Quick delivery
31 March 2026
Reply from OK Vape
Hi June,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
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