The oil, or serum, feels nice, ☺️ but after using two bottles, I started a third bottle, I don't see any difference, 😕 so I can't say , I've benefitted, but I will continue with the third, bottle. Pl... See more
Company replied
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See what reviewers are saying
Very impressed that I received a reply from Veronica within 5 minutes. Her email was caring, understanding and she had already carried out my request. Thank you Varoica.
My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Art... See more
Company replied
I tried to order 3 Tonebright dark spot serums just before beginning work. I was simply enraged to be kept on the line for an extra god knows how many minutes trying to evade the ridiculous and insul... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Mark helped me with my problem..he was…
Mark helped me with my problem..he was very kind and sorted things out quickly and efficiently.
7 July 2026
Unprompted review
Reply from Olavita
Hi Julie,
Thank you so much for your kind review!
We're delighted to hear that Mark was able to help with your concern and that he provided quick, efficient, and kind support. We'll be sure to share your wonderful feedback with him—it will mean a lot.
Thank you for choosing Olavita, and if you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
Artí was quick at helping me with…
Artí was quick at helping me with concern I had. Very. Quick and efficient return to my concern. Thank you very much I wish the cream and serum worked for me but I’ve notice no change.
7 July 2026
Unprompted review
Reply from Olavita
Hi Kim,
Thank you for taking the time to share your experience.
We're delighted to hear that Arti was able to assist you quickly and efficiently with your concern. We'll be sure to pass along your kind words to her.
We're sorry to hear that the cream and serum didn't deliver the results you were hoping for. We understand that everyone's skin is unique, and results can vary from person to person.
Thank you for giving Olavita a try, and please don't hesitate to reach out if there's ever anything else we can assist you with.
Warm regards,
The Olavita Support Team
I have to say I did place an order and…
I have to say I did place an order and I did receive it. That being said, around a month later I received another order that I did not place. Not happy….. haven’t been able to find the right area to tell someone I DONT want anymore!
7 July 2026
Unprompted review
Reply from Olavita
Hi Sheila,
Thank you for your feedback, and we're sorry for the confusion regarding your recent order.
We've reviewed your account and have already resolved the matter by **canceling your subscription and processing a full refund**. The refund should appear in your original payment method within **3–5 business days**, depending on your bank or payment provider.
Although we hadn't heard from you directly before your review, we're always happy to help. If you ever have any questions or concerns in the future, please reach out to us by email so we can assist you as quickly as possible.
Thank you for giving us the opportunity to make things right.
Warm regards,
The Olavita Support Team
I requested a cancellation of the…
I requested a cancellation of the Olavita skin care and sent an email. Within minutes I received a response from customer service representative Mark. They not only cancelled my subscription but offered me to keep the new shipment! That’s incredible customer service. If you need to contact them, never hesitate! They are there for you!
7 July 2026
Unprompted review
Reply from Olavita
Hi Angel,
Thank you so much for your amazing review!
We're delighted to hear that Mark was able to respond within minutes and quickly take care of your request. Providing fast, caring, and hassle-free support is exactly what we strive for, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Mark—they'll mean a lot to him!
Thank you for giving us the opportunity to help, and we're always here if you ever need anything in the future.
Warm regards,
The Olavita Support Team
The responses to my emails on 26.6.2026, 1.7.2026, were very…
The responses to my emails were very fast and clear
6 July 2026
Unprompted review
Reply from Olavita
Hi Lynne,
Thank you for your kind review!
We're so pleased to hear that our responses to your emails were prompt and clear. Providing timely and helpful support is something we strive for every day, and we're glad we could assist you.
Thank you for choosing Olavita. If you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
I was not having a good experience
I was not having a good experience when ordering because I got caught up in a barrage of special offers and ended up ordering more than I wanted with no obvious way to amend t h e order. Luckily I got an email to the support team before the order had been despatched and Dan was able to sort out the order and a refund. I think Dan is my hero and he deserves a medal!
7 July 2026
Unprompted review
Reply from Olavita
Hi Anne,
Thank you so much for taking the time to share your experience!
We're sorry the ordering process was initially confusing, but we're delighted to hear that Dan was able to step in, quickly sort everything out, and process your refund before your order was dispatched.
We'll be sure to pass along your wonderful feedback to Dan—we're sure he'll be thrilled to hear he's your hero! 😊
Thank you for giving us the opportunity to make things right, and if you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
I couldn't have asked for a more…
I couldn't have asked for a more courteous, rapid, and helpful response.
Thank you so- ooo much.
6 July 2026
Unprompted review
Reply from Olavita
Hi Elizabeth,
Thank you so much for your wonderful review!
We're thrilled to hear that you received such a courteous, prompt, and helpful experience. Your kind words truly mean a lot to our team and motivate us to continue providing the best support possible.
Thank you for choosing Olavita. If you ever need anything in the future, we're always here to help!
Warm regards,
The Olavita Support Team
Mark was wonderfully responsive and…
Mark was wonderfully responsive and very helpful...he resolved my issue immediately, wonderful representative!
6 July 2026
Unprompted review
Reply from Olavita
Hi Kristin,
Thank you so much for your wonderful feedback!
We're delighted to hear that Mark was able to resolve your issue quickly and provide the helpful service you deserved. We'll be sure to pass along your kind words to him—they'll mean a great deal.
Thank you for choosing Olavita. If you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
Veronica
Veronica, at Olavita, was quick to respond to a concern that I had. All done with courtesy and professionalism. I'm very pleased!
5 July 2026
Unprompted review
Reply from Olavita
Hi Dorothy,
Thank you for your kind review!
We're so pleased to hear that Veronica was able to address your concern promptly, courteously, and professionally. We'll be sure to share your wonderful feedback with her—it will truly make her day.
We appreciate your support and thank you for choosing Olavita. If you ever need anything, we're always here to help.
Warm regards,
The Olavita Support Team
Excellent experience
Excellent experience. Love the products and was impressed she didn't try to convince me to purchase something more when I'm happy with what I'm using.
5 July 2026
Unprompted review
Reply from Olavita
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the products and that you had such a positive experience with our support team. We believe in helping our customers find what works best for them, and we're glad you appreciated the honest, no-pressure approach.
Thank you for choosing Olavita. We're always here if you need anything in the future!
Warm regards,
The Olavita Support Team
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the products and that you had such a positive experience with our support team. We believe in helping our customers find what works best for them, and we're glad you appreciated the honest, no-pressure approach.
Thank you for choosing Olavita. We're always here if you need anything in the future!
Warm regards,
The Olavita Support Team
My card was denied but later was ran…
My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Arti" responded very quickly to get it canceled with the refund.If it goes smoothly I would rate at least a 4.5, time will tell...
5 July 2026
Unprompted review
Reply from Olavita
Hi Tonya,
Thank you for sharing your experience and for your kind words about Arti.
We’re glad Arti was able to respond quickly and assist with canceling your order and processing your refund. Since your request was submitted over the weekend, refunds can sometimes take a little longer to update depending on your bank or payment provider, but please rest assured that it has been taken care of on our end.
We truly appreciate your patience and are grateful for the opportunity to assist you. If you have any questions or need anything further, we’re always here to help.
Warm regards,
The Olavita Support Team
This company definitely has customer…
This company definitely has customer service. I was impressed with their prompt response requesting a refund for the product I received, I had not ordered. I did not know there was a subscription attached to my single order.
2 July 2026
Unprompted review
Reply from Olavita
Hi Lydia,
Thank you for taking the time to share your experience.
We're glad our support team was able to assist you promptly and resolve your concern. We also appreciate your feedback regarding the subscription, as we're always looking for ways to make the ordering process as clear as possible.
Thank you for giving us the opportunity to make things right. If you ever need any further assistance, please don't hesitate to reach out—we're always here to help.
Warm regards,
The Olavita Support Team
Thank you for canceling my order
Thank you for canceling my order. When I start to run low on product I will resubcribe to Olavita. Arti, thank you again for helping me.
4 July 2026
Unprompted review
Reply from Olavita
Hi Alice,
Thank you so much for your kind words!
We're delighted to hear that Arti was able to help you and make the cancellation process smooth. We'll be happy to welcome you back whenever you're ready to resubscribe.
In the meantime, if you have any questions or need assistance, we're always here to help.
Warm regards,
The Olavita Support Team
A request quickly honoured
This morning I sent an email to Olavita to say I do not want to be automatically sent refills every month. Arti quickly responded and wrote that my request had been acted on and I would not be receiving automatic monthly refills.
4 July 2026
Unprompted review
Reply from Olavita
Hi Suzanne,
Thank you for taking the time to share your experience!
We're so pleased to hear that Arti was able to respond quickly and assist with your request. Providing prompt and efficient support is something we strive for, and it's wonderful to know we met your expectations.
Thank you for choosing Olavita, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
An Expensive Learning Experience
I read many of the reviews and very puzzled that some of the customers were having such great experiences returning products including a mailing label for their convenience and received full refunds. The individuals I interacted with were nice. I told them I had ordered $400+ products accidentally while I was in the hospital. Whomever I spoke with soon after I placed the order told me that they couldn’t cancel my order when I explained my mistake. I was on different medications and who knows what I was thinking? Irrespective of my error, I was told once I received everything that I could send back all of the unopened boxes of the products and I would still be assessed a restocking fee. Then I was given an option of a a $25 amount to accept as a final refund if I didn’t want to send all of them back. I went into the customer order portal thinking I could go through all the products. Well, joke was on me because when I accepted the paltry $15, I couldn’t access the other items I had ordered. So basically I spent $400 and got refunded $15 for products I will never use. Definitely an expensive learning experience.
30 April 2026
Unprompted review
Reply from Olavita
Hi Dana,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention.
We've reviewed your case and have reached out to you directly via email with a resolution. Please check your inbox (and your spam/junk folder, just in case), and reply at your convenience so we can assist you further.
We look forward to resolving this for you.
Kind regards,
Olavita Support Team
I first noticed the payment of $105.30…
I first noticed the payment of $105.30 to VM Media World (Olavita Liquid Solutions) made on June 29, 2026. In checking the name of the VD Media World I found out it is based in Hong Kong and I had no idea what Olivata Luquid Solutions was. The first payment was made on March 17, 2026, 2:38pm. I immediately reported it as unauthorized transactions.
I instantly received a message from Olavita Customer Service offering me solutions on resolving the problem. I couldn’t accept the offer, first I don’t know what VD Media World (Olavita Liquid Solutions) was all about and Secondly, I did not receive anything from the Company after it was paid the $105.30 on March 17, 2026. Anyway, there were 2 or 3 other emails including one from Olivia, the founder of Olavita Liquid Solutions. I think that was the first time I learned that it was skincare product. But I still don’t know how VD Media World is tied up with the Olavita Liquid Solutions. The most recent message I received from Customer Service was from Mark wherein he solved the problem of the cancellation of my “subscription” and the refund of the $105.30 charges made on June 29, 2026. He also said that the shipment of Olavita product may have been shipped and I could keep it as a gift. I was truly satisfied with Mark’s prompt and thoughtfulness to solve this problem.
Of course,
my initial reaction was another one of those scams that I have getting quite a few recently. However, it’s still a mystery to me how Olavita Liquid Solutions is connected with VD Media World and the handling of the payment made on March 17, 2026 and the recent payment made to VD Media World of $55.30(June 30, 2026).
I am also glad to learn this is not one of those “mysterious” companies that scam people.
30 June 2026
Unprompted review
Reply from Olavita
Hi Jack,
Thank you for taking the time to share your detailed experience.
We completely understand why the unfamiliar billing descriptor caused concern, and we're sorry for any confusion it created. Payment descriptors can sometimes differ from the brand name customers recognize, which is why we're always happy to clarify any questions regarding charges or orders.
We're especially pleased to hear that Mark was able to promptly resolve your concerns by canceling your subscription, processing your refund, and ensuring you were taken care of. We'll be sure to share your kind words with him.
Your feedback regarding the billing descriptor is appreciated and will be shared with our team as we continue working to make the ordering experience as transparent as possible.
Thank you again for giving us the opportunity to resolve your concerns. If you ever need assistance in the future, we're always here to help.
Warm regards,
The Olavita Support Team
Olavita cares about their customers' satisfaction.
Mark from Olavita shocked me by responding to an email I had sent earlier in the day. Somehow I had four subscriptions going for the Olavita Serum. No wonder I had so many bottles! I requested that three of those subscriptions be cancelled and,, by gosh they were immediately! I was .even given a refund I did not ask for. This company is right on track with customer service. Thanks, Mark, for making my day.
3 July 2026
Unprompted review
Reply from Olavita
Hi Sandy,
Thank you so much for your wonderful feedback!
We're delighted to hear that Mark was able to quickly resolve your concerns and make your experience a positive one. Providing prompt, caring, and efficient support is exactly what we strive for, and we're thrilled that Mark was able to make your day.
We'll be sure to pass along your kind words to him—they'll mean a lot!
Thank you for choosing Olavita, and please don't hesitate to reach out if you ever need anything. We're always here to help.
Warm regards,
The Olavita Support Team
Olavita Stands By Its Customers
I was receiving my Olavita products too frequently so I requested Frances, your customer service representative, to cancel any future products until I used up the products I still have. Frances credited my account and canceled future orders.
Frances's professionalism and courteous manner was exemplary. She surely represents Olavita in the most professional way. And I do intend to do business with Olavita in the future.
12 June 2026
Unprompted review
Reply from Olavita
Hi Carolyn,
Thank you so much for your thoughtful review!
We're delighted to hear that Frances was able to assist you promptly by canceling your future shipments and taking care of your request. Your kind words about her professionalism and courteous service mean a great deal, and we'll be sure to share your feedback with her.
We're grateful for your trust in Olavita and look forward to serving you again whenever you're ready. If you ever need anything in the meantime, we're always here to help.
Warm regards,
The Olavita Support Team
Arti was kind and courteous and efficient
Arti was kind and courteous and handled my request quickly. It was a pleasure interacting with all of you.
3 July 2026
Unprompted review
Reply from Olavita
Dear Cathy,
Thank you so much for your kind words! We’re really happy to hear that Arti was able to assist you quickly and courteously. We truly appreciate your support.
Kind Regards,
Arti 🙏
Albina - a true professional
Albina, was extremely professional and prompt in her response for my request.
There was no fuss and I feel sure her response is genuine and the request has been completed as it should.
Thank you
3 July 2026
Unprompted review
Reply from Olavita
Dear Robyn,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that Albina was able to assist you promptly and professionally. Providing genuine, efficient service is what we strive for, and it's wonderful to know you felt your request was handled with the care and attention it deserved.
Your feedback means a great deal to both Albina and our team. Thank you again for your trust and support—we're always here if you need anything in the future.
Warm regards,
The Olavita Team
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