Ordered furnitire in December im told 4- 6 weeks to get. One piece was in stock the other not so I opted to wait to get them together. Delivery day comes and they deliver one! They admit it was their... See more
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Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furn... See more
Company replied
I bought 2 recliners by Flexsteel. One was delivered inoperable, broken and with staples on the material in front. The chairs were delivered 1 1/2 months ago. I have called and visited in person.... See more
Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offer... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Interior designer
- Living room shop
- Mattress Shop
- Rustic Furniture Shop
Written by the company
If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.
Contact info
33-37 Warehouse Row, 12205, Albany, United States
- 5184389600
- info@oldbrickfurniture.com
- oldbrickfurniture.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Excellent company
Excellent company. Customer comes first. Delivery crew were the best I ever encountered. I will buy from them again and have recommended them to others already.
We were very satisfied with the sales …
We were very satisfied with the sales personnel with whom we spoke when choosing the power recliner chairs, we did not feel rushed as we looked at
and tried several for comfort. We chose a fabric from the many available and we are very satisfied with the the finished product.
Thank you.
Vera and Nick Frangella
wanted an early delivery but that …
wanted an early delivery but that didn't happen.no problem
Love my new dresser
Love my new dresser, perfect fit for my small room; great price!!
Had a great experience with my first …
Had a great experience with my first purchase at old brick. Very courteous salesperson, no pressure and their showroom is beautifully stocked.
Love our couch!
Salesman was great no pressure convience in picking up and great furniture for amazing prices!
very happy with sales people and …
very happy with sales people and delivery men..would recommend to any one to shop old brick furniture
Very good services
We arrived at Old brick furniture store went in with smiles and courtesy by staff. Was not pressured or suffocated in buying something. When help was asked they were more than happy to help. The delivery guys were on time on point and very quick at the job very professional there knowledge of putting together the furniture , Was outstanding would recommend this store to family and friends .
Wonderful store
Wonderful store. Good merchandise. . . quality, style and affordable price.
The furniture
The furniture, couch, chair and recliner are great. Nice quality and excellent price. Everyone in store was helpful. I made 4 visits to store before deciding and each person I had contact with was helpful.
Our "go-to" furniture store
We buy almost all our furniture from Old Brick. The prices are competitive, the selection is good, and the service is excellent.
High quality wood chairs that match my …
High quality wood chairs at a reasonable price and that match my table perfectly.
Great couch - good customer service
GREAT furniture - very good customer experience.
Everyone I dealt with at Old Brick was friendly and helpful. The delivery guys in particular were super fast and efficient. The delivery scheduling was also great - the people on the phone were incredibly nice, even as I was freaking out and changing my delivery dates due to wrong info I got when I bought the couch. In-store the service was the spottiest - I was in there looking at couches and deciding on fabric for quite some time (about 30 minutes) without anyone coming to check if I needed help before I finally went over and interrupted a group of salesmen talking in another section so that I could make my purchase. But once I had my sales representative, he was helpful (though he was mistaken about how long the order process would take, hence some freaking out later with the poor delivery schedulers since the couch didn't arrive before a trip out of the country - they did hold it until I returned). Overall though, I would purchase from Old Brick again. Customizing my couch was easy, and I'm very pleased with the product and most parts of the service.

Reply from Old Brick Furniture
My furniture was damaged before arrival …
My furniture was damaged before arrival noticed it when they started unwrapping the plastic and cardboard. They told me somebody will come out and look at it they won't replace the whole couch.

Reply from Old Brick Furniture
Old Brick is consistently a great …
Old Brick is consistently a great company to order from. The team on site are not pushy and very helpful. Ordering and delivery is quick and easy. The installation crews on the truck are OUTSTANDING, very friendly and professional. I've used Old Brick for personal and work-related purchases, and will continue to do so.
bebacker
I first purchased my bedroom set with your company and have returned to get our dining room furniture and now living room furniture
Flexsteel recliner at Old …
I bought a Flexsteel recliner at Old Brick. I chose a custom color fabric at no extra cost and received wonderful help from the saleswoman with that color choice -- she even carried the swatches outside into the sun for better color detection. After the recliner was delivered, I needed to have someone check it out because it rocks when the leg rest is up. It turns out that the seat must be further back to stop the rocking and it is designed to rock in a sitting position with the leg rest up and the seat back upright. When I commented about the need for more comfort in the lower back of the chair, the technician stuffed it with more cushioning and fixed the problem. I am now completely satisfied and enjoying the recliner. A couple of guests have commented on how much they like the style and design and how great the recliner matches my other furniture.
One of the Best
I rarely write reviews, but I'm making an exception for Old Brick Furniture because they've so exceptional.
Their selection of furniture is really good and their prices are even better, combine that with exceptional customer service and they made a customer out of me.
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