Old Brick Furniture Reviews 

872
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Ordered furnitire in December im told 4- 6 weeks to get. One piece was in stock the other not so I opted to wait to get them together. Delivery day comes and they deliver one! They admit it was their... See more

Rated 1 out of 5 stars

Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furn... See more

Company replied

Rated 1 out of 5 stars

I bought 2 recliners by Flexsteel. One was delivered inoperable, broken and with staples on the material in front. The chairs were delivered 1 1/2 months ago. I have called and visited in person.... See more

Rated 1 out of 5 stars

Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offer... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Living room shop
  5. Mattress Shop
  6. Rustic Furniture Shop

Written by the company

If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

872 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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1.4

All reviews

(872)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company. Customer comes first. Delivery crew were the best I ever encountered. I will buy from them again and have recommended them to others already.

14 July 2017
Unprompted review
Rated 5 out of 5 stars

We were very satisfied with the sales …

We were very satisfied with the sales personnel with whom we spoke when choosing the power recliner chairs, we did not feel rushed as we looked at
and tried several for comfort. We chose a fabric from the many available and we are very satisfied with the the finished product.
Thank you.
Vera and Nick Frangella

14 July 2017
Unprompted review
Rated 5 out of 5 stars

Love our couch!

Salesman was great no pressure convience in picking up and great furniture for amazing prices!

13 July 2017
Unprompted review
Rated 5 out of 5 stars

Very good services

We arrived at Old brick furniture store went in with smiles and courtesy by staff. Was not pressured or suffocated in buying something. When help was asked they were more than happy to help. The delivery guys were on time on point and very quick at the job very professional there knowledge of putting together the furniture , Was outstanding would recommend this store to family and friends .

13 July 2017
Unprompted review
Rated 5 out of 5 stars

The furniture

The furniture, couch, chair and recliner are great. Nice quality and excellent price. Everyone in store was helpful. I made 4 visits to store before deciding and each person I had contact with was helpful.

13 July 2017
Unprompted review
Rated 1 out of 5 stars

Great experience

Great Experience

13 July 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Robin, Thanks for taking the time to review us. I'm hopeful it was a great experience as you wrote and more of a 5 star than a 1 star. If there is anything we can help with, pleas contact me.


Sincerely,
Brian
438-9600

Rated 4 out of 5 stars

Great couch - good customer service

GREAT furniture - very good customer experience.
Everyone I dealt with at Old Brick was friendly and helpful. The delivery guys in particular were super fast and efficient. The delivery scheduling was also great - the people on the phone were incredibly nice, even as I was freaking out and changing my delivery dates due to wrong info I got when I bought the couch. In-store the service was the spottiest - I was in there looking at couches and deciding on fabric for quite some time (about 30 minutes) without anyone coming to check if I needed help before I finally went over and interrupted a group of salesmen talking in another section so that I could make my purchase. But once I had my sales representative, he was helpful (though he was mistaken about how long the order process would take, hence some freaking out later with the poor delivery schedulers since the couch didn't arrive before a trip out of the country - they did hold it until I returned). Overall though, I would purchase from Old Brick again. Customizing my couch was easy, and I'm very pleased with the product and most parts of the service.

13 July 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Thanks so much for taking the time to share your experience. We were pleased to read about the positive overall experience and disappointed to read about the spotty in store experience. We do try to give the best possible experience at all points during the process. There is a very fine line between being too pushy and being helpful. It appears as if we were too far past the latter. We like to use these experiences as training tools to be better the next time, so thanks again for the information. We look forward to working with you again and improving our performance.

Sincerely,
Brian

Rated 1 out of 5 stars

My furniture was damaged before arrival …

My furniture was damaged before arrival noticed it when they started unwrapping the plastic and cardboard. They told me somebody will come out and look at it they won't replace the whole couch.

13 July 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Rochelle, Thanks for taking the time to respond. We apologize for the damage found inside the packaging. I know that we have sent a technician to your home and have ordered parts to replace the damaged area rather than fixing. Our technician believes this will correct the problem. We will contact you as soon as the part arrives. Please feel free to contact me I we can be of any help in the meantime.

Sincerely,
Brian
438-9600

Rated 5 out of 5 stars

Old Brick is consistently a great …

Old Brick is consistently a great company to order from. The team on site are not pushy and very helpful. Ordering and delivery is quick and easy. The installation crews on the truck are OUTSTANDING, very friendly and professional. I've used Old Brick for personal and work-related purchases, and will continue to do so.

13 July 2017
Unprompted review
Rated 5 out of 5 stars

bebacker

I first purchased my bedroom set with your company and have returned to get our dining room furniture and now living room furniture

13 July 2017
Unprompted review
Rated 5 out of 5 stars

Flexsteel recliner at Old …

I bought a Flexsteel recliner at Old Brick. I chose a custom color fabric at no extra cost and received wonderful help from the saleswoman with that color choice -- she even carried the swatches outside into the sun for better color detection. After the recliner was delivered, I needed to have someone check it out because it rocks when the leg rest is up. It turns out that the seat must be further back to stop the rocking and it is designed to rock in a sitting position with the leg rest up and the seat back upright. When I commented about the need for more comfort in the lower back of the chair, the technician stuffed it with more cushioning and fixed the problem. I am now completely satisfied and enjoying the recliner. A couple of guests have commented on how much they like the style and design and how great the recliner matches my other furniture.

12 July 2017
Unprompted review
Rated 5 out of 5 stars

One of the Best

I rarely write reviews, but I'm making an exception for Old Brick Furniture because they've so exceptional.
Their selection of furniture is really good and their prices are even better, combine that with exceptional customer service and they made a customer out of me.

11 July 2017
Unprompted review

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