Ordered furnitire in December im told 4- 6 weeks to get. One piece was in stock the other not so I opted to wait to get them together. Delivery day comes and they deliver one! They admit it was their... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furn... See more
Company replied
I bought 2 recliners by Flexsteel. One was delivered inoperable, broken and with staples on the material in front. The chairs were delivered 1 1/2 months ago. I have called and visited in person.... See more
Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offer... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Interior designer
- Living room shop
- Mattress Shop
- Rustic Furniture Shop
Written by the company
If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.
Contact info
33-37 Warehouse Row, 12205, Albany, United States
- 5184389600
- info@oldbrickfurniture.com
- oldbrickfurniture.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stearns & Foster Mattress
Stearns & Foster Mattress - Bought a mattress after doing the sleep mapper experience. This was explained to us if we were not satisfied with the mattress we could return it. Should have read all the fine print. After sleeping on it for a painful 3 nights, I called Old Brick. Referred me to their customer care. I spoke to them. If we returned it (within 5 days) we could get a refund but the out of pocket cost to us was over $400 which is about 1/3 the cost. They insist on us doing a break-in period for at least 30 days, then we could return for a store credit only. Slept on it for another week. I could hardly walk. Feels like my spine is out of alignment. Incredible pain in my hip and shoulder. I was able to move into our guest room using my old mattress. My hip is slowly getting back to normal, however, it may take some trips to the chiropractor or physical therapy sessions to stop the pain completely. Just waiting for the 30 days to be up so we can try another mattress. Hopefully there isn't too much out of pocket cost. I'm sure we'll have to pay something.

Reply from Old Brick Furniture
Awesome service
Awesome service, prompt delivery, and they even gave us cookies! We absolutely love our new couch!
Sofa Bed
I ordered a sofa bed and it is just what I ordered and it is more comfortable than I expected. An incident happened that was very quickly and very satisfactorily taken care of by Old Brick. They were wonderful to deal with and I very strongly recommend them.
Excellent service as usual
I knew what I wanted when I went in. The service was quick and courteous as always.
Very easy to deal with
Very easy to deal with. Not pushy at all. Furniture was ready for pick up 2 days after we purchased it. very pleased
John
John, our salesperson, could not have been more accommodating. I was there with a friend who was picking out a mattress. John was very patient with her and answered all of her questions. My pillow purchase was unplanned, but I love it.
Excellent In Store Representatives, Good, Affordable Furniture
Excellent In store representatives, they were incredibly helpful and were able to answer 100% of our questions quickly. As post College graduates starting our married life, the furniture we received was priced very well for the quality, and delivered on the day they stated. The furniture we purchased met our expectations from what we saw on the show floor, however we bought a sectional and it has a metal bracket that connects each side of the furniture. One of those brackets ripped out of the wood that connects the furniture together, however, with a little bit of drill and handy work (no work that exceeds amateur household tool skills) , I was able to reattach each hook on the couch to reconnect the furniture. Me and My Fiancé are pleased with our purchase still despite a minor hitch in the set up, and I would go back to Old Brick Furniture any day!
Great customer service through the …
Great customer service through the whole selection, purchase and delivery process.
Very Satisfied
From start to finish, we had a great experience with Old Brick. The furniture came in as ordered in the timeframe we were given. On the day of delivery, the two delivery men were very helpful and knowledgeable, even pointing out a feature on the sofa bed we didn't know about. They were extremely careful while navigating doorways and took the time to look around beforehand to make sure that they had a clear path. They were courteous, prompt and efficient. Overall, a five-star experience!
Great selection of furniture
Great selection of furniture. Seems very well made.
Great selection of quality furniture
Great selection of quality furniture. No pressure from sales to buy now. Delivery was when scheduled and courteous delivery men. Looking forward to many years with new sofa and chair
Everything was reasonably priced and …
Everything was reasonably priced and the salesman was not pushy at all. Especially LOVED the 2 men that delivered the furniture. Helpful, respectful,and very polite.
Was unhappy we were told the 1st …
Was unhappy we were told the 1st mattress was great and was junk after 6 months. Your delivery team was great though.
Always an enjoyable experience at Old …
Always an enjoyable experience at Old Brick. The associates are knowledgeable , friendly and know their merchandise. It's great to browse around without pressure and know the sales staff is ready to answer any question when you're ready. The selection is wonderful and the 6 month payment plan is great. Affordable,classy and top notch quality furniture. Lastly, the delivery was quick and smooth with a couple of real pros!
Great service in store and during …
Great service in store and during delivery. Highly recommend to anyone looking to purchase furniture.
Great experience from start to finish.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







