Very helpful and patient Miguel, in Tiensa Hispanidad
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Our broadband connection in Nueva Andalucía (Calle Sirio) stopped working on Oct 31 and was reported then and is still not working. At Customer service they claim that the technical problem is... See more
Company replied
Way too sensitive customer care on chat. They told me after a tiny bit of what whats that the service we pay for isn’t available now as they have massive issues. I tried to be funny and say, no issue... See more
Company replied
We've been customers for over a decade, back when they were still Olivenet. They were pioneers, laying cables like crazy in underserved areas around Marbella. Then they grew lazy. Now their sys... See more
Company details
Written by the company
Expertos en servicios de telecomunicaciones en el mercado regional; tanto para mayoristas, con nuestra red de alta velocidad Olinfra, como para minoristas a través de la gestión de nuestros operadores locales.
Contact info
AVENIDA MIGUEL DE CERVANTES, EDIFICIO ALBATROS V, S/N, 29660, Marbella, Spain
- +34 951 56 05 60
- info@olin.es
- olin.es
3.2
Average
720 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yet again the internet is down. January 2024
Yet again the internet is down. 2 days now and cant contact them. Their online assistance doesn't seem to work after 6pm on Friday until 9am Monday.
No Internet which I need for work and I work during the weekend. No TV, nothing...
Will be changing provider asap.
Do not setup an account with them
28 January 2024
Unprompted review
Reply from Olin Store
Hola John, sentimos mucho lo ocurrido. Ante las modificaciones técnicas que estuvimos implementando a principios de año para mejorar nuestro servicio, en ocasiones repercutió en el servicio de nuestros clientes durante periodos cortos de tiempo, pero en el que el volumen de llamadas se incrementaba notoriamente. Es por eso por lo que es posible que tu experiencia no haya sido la que esperabas. No obstante, nos gustaría conocer un poco más sobre tu caso y poder ayudarte. Quedamos a tu disposición en el 1560.
Over 48 hours without internet
Over 48 hours without internet, Lied to every single day by support staff. What an absolute joke. If you had told me that the service could go down for days I'd never have believed it. Ridiculous in 2024 that you cannot provide some cabling and networks. Steer well clear of this company if you have a modicum of sense. I wish that I did so much now.
28 January 2024
Unprompted review
Reply from Olin Store
Jason, sentimos mucho que tu experiencia no haya sido la esperada. A principios de año, estuvimos implementando cambios técnicos para que el servicio fuese más estable y rápido. En algunas ocasiones, se vio reflejado en la experiencia de nuestros clientes durante algunos días. Ya ha sido solventado con éxito, pero nos gustaría conocer un poco más sobre tu caso para poder ayudarte y que cuentes con una experiencia positiva con nosotros. Quedamos a tu disposición en el 1560.
im writing this on 5g since fibre is…
im writing this on 5g since fibre is down again :’( very unreliable recently and support is unreachable
26 January 2024
Unprompted review
Reply from Olin Store
Vladimir, sentimos mucho lo ocurrido. En enero estuvimos implementando mejoras para llegar a mayor territorio de una manera estable y con una velocidad a la altura. Esto repercutió en alguna ocasión en los clientes, pero los trabajos realizados, podemos contarte que se finalizaron con éxito. No obstante, nos gustaría monitorizar tu caso y ver en qué punto te encuentra y cómo podemos ayudarte. Quedamos a tu disposición en el 1560.
1 Star is too high
1 Star is too high. Eversince they took over the excellent OliveNet the service has deteriorated alarmingly. Every day is worse than the previous day. Now, whether of "All" or "HD" programmes freeze all the time. Enjoying TV programmes is impossible. They have cut so many staff.providing customer service is impossible. They shouldn't be allowed to trade. I wouldn't touch them with a barge pole. In fact, a barge pole could offer a better service!
23 January 2024
Unprompted review
Absolutely agree with everything above…
Absolutely agree with everything above re-Olive Net and Olin. Since taking over my Internet has got worse and worse. I will be leaving them as soon as I can, do not take up any more contracts with this company.
Up date 3 days later. I now have NO internet at all. !!
23 January 2024
Unprompted review
Reply from Olin Store
Hola, sentimos mucho que te hayas sentido así. Desde Olin, hemos estado implementando mejoras en el servicio para poder contar con mayor estabilidad y velocidad. En este caso, se vio reflejado en el servicio de nuestros clientes durante un corto periodo de tiempo, pero podemos contarte que ya ha sido solventado con éxito. No obstante, nos gustaría monitorizar tu situación para poder ayudarte en lo que podamos. Estamos a tu disposición en el 1560.
Olin
Olin, just avoid, since they took over olivenet the service has gone from good to the pits.
To speak to an engineer it takes an age, all they say is we are working on it.
I have a fibre optic connection, doing a speed test it ranges from 0 to 150 plus within seconds.
But they still keep taking money without providing the service you contracted for.
April 2024, Olin service has vastly improved now, in the last 10 to 14 days, no problem.
20 January 2024
Unprompted review
Reply from Olin Store
Ann, desde Olin, queremos ayudarte a mejorar tu experiencia y poder ser el servicio de fibra que necesitas. Estamos monitorizando tu caso y nos gustaría poder hablar contigo para establecer una solución acorde. Te dejamos por aquí nuestro contacto: 1560
Avoid Olin
As with all the current reviews; the Olivenet to Olin transition has been a disaster and as people leave it the service will probably continue to get worse as they cut costs further. Numerous enquiries on Instagram for a better service provider in Spain. The amazing thing is Olin have been silent on social media and offered no defence or explanation! Avoid.
19 January 2024
Unprompted review
Reply from Olin Store
Steven, gracias por dejarnos saber tu opinión y tu experiencia sobre lo ocurrido, nos ayuda a crecer. Por nuestra parte, seguimos trabajando para mejorar y aumentar la calidad de nuestros servicios para que nuestros clientes cuenten con la mayor estabilidad y velocidad. No obstante, nos gustaría monitorizar tu experiencia y ayudarte a encontrar una solución. Quedamos a tu disposición en el 1560
AWFUL PROVIDER
Awful service. Constantly goes down or poor speed that causes buffering. My contract is for 100mb download test states 10mb.
Since Olin took over Olivenet the service is awful.
19 January 2024
Unprompted review
Reply from Olin Store
David, sentimos que tu experiencia no haya sido la que esperabas. Desde Olin, hemos estado trabajando para mejorar nuestros servicios y poder ofrecerte mayor estabilidad y velocidad. Esto se ha visto reflejado en nuestros clientes por un corto periodo de tiempo, pero podemos comentarte que ya ha sido solventado con éxito. No obstante, nos gustaría monitorizar tu caso. Quedamos a tu disposición en el 1560
Terrible
The worst company I have had the displeasure of ever being a customer. Unreliable internet, regularly goes down. Customer Service also terrible, one person tells you one thing and another something totally different. Then they want to charge you money to cancel the contract when their service is not adequate for needs, and even less for persons who work from home and need reliable internet. Suggestion, do not think about contracting with Olin.
18 January 2024
Unprompted review
Reply from Olin Store
Steven, sentimos mucho que tu experiencia no haya sido lo que esperabas. Estamos trabajando continuamente en mejorar nuestros servicios. Desde Olin, nos gustaría poder monitorizar tu caso y ofrecerte ayuda en lo que necesites. Quedamos a tu disposición en el 1560
Olin: A Company Worth Avoiding at All Costs
Olin, without a doubt, ranks as the absolute worst internet provider I've ever had the displeasure of dealing with.
Their so-called "service" is a complete and utter joke.
My home and phone services with them are a nightmare – the internet regularly cuts out for hours, and when it limps along, it's painfully slow. The phone signal? It's nothing short of ridiculous.
I strongly advise everyone to steer clear of this company.
Frankly, I'm surprised they're still in business, but my guess is they won't be for much longer if they continue providing such abysmal service.
16 January 2024
Unprompted review
Reply from Olin Store
Ima, sentimos mucho que te sientas así. En Olin, hemos trabajado incansablemente para garantizar un servicio a la altura a través de modificaciones técnicas en nuestros servicios que, en algunas ocasiones, ha afectado a nuestros clientes de manera puntual. A día de hoy, podemos afirmar que estas intervenciones han finalizado con éxito. Por otro lado, queremos monitorizar qué ha ocurrido y en qué estado de encuentras, es por eso por lo que quedamos a tu entera disposición en el 1560
6 mornings within 8 working days…
6 mornings within 8 working days without Internet. Either it's completely down or it's "connected without Internet"
Olin lost a customer. Enough!
16 January 2024
Unprompted review
Reply from Olin Store
Regnar, sentimos mucho que no hayas tenido la experiencia que esperabas. Nos gustaría conocer un poco más sobre lo ocurrido y ver cómo ha avanzado la situación para ayudarte. Estamos a tu completa disposición en el 1560
Very often downtimes of service
Very often downtimes of service. And then support doesn’t know when they fix it. Finally more than 24 hours without internet and the same situation every month.
11 January 2024
Unprompted review
Reply from Olin Store
Hola, a principios de año, estuvimos implementando mejoras técnicas para mejorar nuestra conectividad y velocidad y, en ocasiones, se ha visto reflejado en nuestros clientes durante periodos cortos de tiempo. Desde Olin, queremos monitorizar tu caso y saber cómo ha evolucionado y en qué podemos ayudarte. Por eso quedamos a tu entera disposición en el 1560
Wi-Fi down twice in a few weeks
Wi-Fi down twice in a few weeks . Very poor customer service. Ever since this company took over Olivenet the service has gone down, they’ve closed most of their retail shops. If you rely on Wi-Fi for business or are a digital nomad I would avoid this company. As an expat in Spain either permanently or 90/180 days think again about Olin if you need reliable Wi-Fi.
10 January 2024
Unprompted review
Reply from Olin Store
Keith, queremos seguir monitorizando tu caso para ver cómo ayudarte y en qué ha desembocado tu caso. Sentimos mucho que tu experiencia no haya sido lo que esperabas y queremos ver en qué podemos revertirlo y aportarte valor. Quedamos a tu completa disposición en el 1560
Since Olin took over Olivenet we came…
Since Olin took over Olivenet we came from heaven in HELL. They have no customer service, outages for sometimes more than 48 hours. I recommended Olivenet to friends and colleagues and now I feel sorry for them. Never Olin again!
11 January 2024
Unprompted review
Reply from Olin Store
Ronald, queremos monitorizar tu caso y ver en qué podemos ayudarte y cómo ha evolucionado la situación para poder aportarte todas las soluciones posibles. En Olin, hemos estado durante algunos días mejorando técnicamente nuestros servicios para ser más estables, rápidos.. Sentimos la situación porque en alguna ocasión, estos cambios se han visto reflejados (aunque por tiempo reducido) en los servicios de nuestros clientes. Quedamos completamente a tu disposición en el 1560.
Run if you can
No service for more than 24 hours without any plan on when it will be on again.
Has happened too many times to be concidered unlucky events.
It is structural in this company
12 January 2024
Unprompted review
Reply from Olin Store
En Olin, hemos estado durante algunos días mejorando técnicamente nuestros servicios para ser más estables, rápidos.. Sentimos la situación porque en alguna ocasión, estos cambios se han visto reflejados (aunque por tiempo reducido) en los servicios de nuestros clientes. Quedamos completamente a tu disposición en el 1560.
Olin Don,t even consider this company
Since Olin took over from Olivenet this company is the pits. Totally unreliable service no customer service. Total outage for nearly 48 hrs. How can you possibly run a business like this affecting people,s livelyhoods and businesses that are paying for a service that is not being delivered . Don,t even consider this company.
11 January 2024
Unprompted review
Reply from Olin Store
Lynn, en Olin a principios de año, trabajamos mejoras técnicas para poder garantizaros un servicio más estable, veloz... En algunas ocasiones concretas, se vieron afectados los servicios de nuestros clientes por algunos periodos de tiempo. Sentimos mucho tu situación. Desde Olin podemos contarte que estos cortes han sido solventados con éxito. No obstante, nos gustaría monitorizar tu caso, conocer en qué han quedado los errores y cómo podemos ayudarte. Quedamos a tu completa disposición en el 1560
Olin (formerly OliveNet) is a joke, don't buy their service
Olin (formerly OliveNet) is a disaster of a company. OliveNet was a fantastic ISP and company but since being taken over the service has dropped off a cliff. You can never get through to customer service and the outages are appalling. I haven't had Internet access for 2 days now, i can't get through to Olin on the phone and they don't communicate with its customers other than putting something on Facebook saying they are working on the problems. I have never heard of a major ISP having a very large outage for 2 days!
Your company is a joke.
10 January 2024
Unprompted review
Reply from Olin Store
James, en Olin a principios de año, trabajamos mejoras técnicas para poder garantizaros un servicio más estable, veloz... En algunas ocasiones concretas, se vieron afectados los servicios de nuestros clientes por algunos periodos de tiempo. Sentimos mucho tu situación. Desde Olin podemos contarte que estos cortes han sido solventados con éxito. No obstante, nos gustaría monitorear tu caso, conocer en qué han quedado los errores y cómo podemos ayudarte. Quedamos a tu completa disposición en el 1560
Terrible service provider and service in general
This company is terrible. When it was Olivenet it was a good reliable service with hardly any issues. Now its Olin, its awful. They have been happy to promote their service to gain new customers however cannot deliver what they promote. Internet does not work for very long periods of time without resolution or updates. I have been without internet for 5 days in a row before now. The past days it has affected the whole region yet still no resolution and no real answers for anyone to even find an interim solution. First chance I get to leave I will. Enough is enough on these frequent disruptions. Stay clear I say and find a different provider!
11 January 2024
Unprompted review
Reply from Olin Store
En Olin a principios de año, trabajamos mejoras técnicas para poder garantizaros un servicio más estable, veloz... En algunas ocasiones concretas, se vieron afectados los servicios de nuestros clientes por algunos periodos de tiempo. Sentimos mucho tu situación. Desde Olin podemos contarte que estos cortes han sido solventados con éxito. No obstante, nos gustaría monitorear tu caso, conocer en qué han quedado los errores y cómo podemos ayudarte. Quedamos a tu completa disposición en el 1560
Utterly Unprofessional
We come to Spain 3-4 times a year and work from home. In the last 2 times our internet have been down for more than 12 hours in day time which is unacceptable. There is no information about the outage, the estimated time før recovery. It is impossible to reach their support. I can not recommend it to anyone that need a reliable internet connection.
11 January 2024
Unprompted review
Reply from Olin Store
Paz, sentimos mucho las dificultades que encontraste a la hora de teletrabajar y hacerlo junto a nuestros servicios. Nos gustaría poder ayudarte y contarte en qué hemos mejorado nuestro servicio desde esta reseña, y es que estamos trabajando día a día en implementar mejoras técnicas para que el servicio esté a la altura de lo que necesitan nuestros clientes. Quedamos a tu entera disposición por aquí 1560
Worst internet company - unacceptable
This has got to be the worst internet provider I have ever had to deal with. Since taking over from Olivenet (who were great), the service has gone from bad to worse with ever-increasing outages. I rely heavily on the internet and it has now been almost 2 days that there has been no service and customer "support" (which is non-existent) is unwilling/unable to give any answer as to when the system might be up and running again. This has happened on other occasions over the last year and my questions are met with nothing but disinterest and apathy. I initially signed up many years ago with Olivenet like many other current Olin customers and was automatically transferred to Olin's client base. I would imagine that many people like me will also be looking to switch to a more reliable and customer-focussed provider. In a nutshell, their service, or rather, their lack thereof, is unacceptable.
11 January 2024
Unprompted review
Reply from Olin Store
Hola Julia, a principios de año, tuvimos que realizar algunos ajustes técnicos para poder ofrecerle a nuestros clientes el mejor servicio a la mejor velocidad y lamentablemente, esos ajustes pasaban por el corte de fibra en algunas ocasiones. Por nuestra parte, sentimos mucho que tu experiencia no fuese la deseada. A día de hoy esa incidencia fue solventada con éxito pero entendemos tu situación. Quedamos a tu entera disposición para lo que necesites a través de nuestros métodos habituales de contacto (1560). Por nuestra parte, estaremos encantados de poder ayudarte en lo que necesites.
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