Oliver Wicks Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful fabrics, sharp construction, and overall craftsmanship. Many people commend the outstanding customer service, noting the helpfulness, responsiveness, and professionalism of the staff who assist throughout the entire process, from measurement to delivery. The fit of the garments is frequently mentioned as perfect, often exceeding expectations and eliminating the need for further tailoring. However, some customers experienced issues with order tracking, needing to send multiple emails to check the status of their purchases. A few people also reported receiving items that did not fit correctly on the first attempt, leading to exchanges or disappointment.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting the amazing and high-quality... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise specific... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Order

Users describe ambiguous interactions with order. Many customers report great experiences, praising the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my first (of, hopefully, several) suits from Oliver Wicks. I can't say enough good things about the tailoring, suit and lining fabric, attention to detail, available options, pricing,... See more

Rated 5 out of 5 stars

I am a long-time customer of Oliver Wicks, and I highly recommend them to anyone in need of suits or sport coats. They offer high quality, made-to-measure garments for only slightly higher cost than o... See more

Rated 5 out of 5 stars

I have bought several items from the Oliver Wicks site (shirts, chinos, shoes, ties, scarves) and I have always been satisfied with the quality of their products, which is top-notch. I also have to co... See more

Rated 5 out of 5 stars

I ordered a suit for my son’s wedding. I was a little nervous at first about ordering a suit online but the whole process was smooth and easy, with helpful support staff. The suit looks great, with a... See more


Company details

  1. Men's clothes shop
  2. Clothing Shop
  3. Clothing supplier
  4. Bespoke Tailor
  5. Mens Tailor

Information provided by various external sources

Better menswear, proudly made in Europe. Custom tailored from the finest fabrics by the traditional mills of Italy. Free worldwide shipping & returns. Order online at www.oliverwicks.com.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

Outstanding service and great products…

The online ordering system is easy as well as taking your measurements. Picked a black suit with some customization. The suit arrived and fits perfectly and the 150s fabric has a very feel.

The customer service rep Aiza Del kept me up to date on every step of the process

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. From start to finish, staff was in regular communication, attending to every detail. Final product was perfect. I paid slightly less than a high quality local suit maker charges for a custom made suit of equal or superior quality.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, highest quality material, great fit once dialed in. Be prepared for the process, can take some time going back and forth or to a tailor. But once the fit is dialed in, you’ve got top shelf, great fitting suits on demand.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Well made suit with just my sizes

There's no place within two hours of me that has quality suits on the rack or can custom tailor, so I decided made to measure was the way to go. I had Oliver Wicks make a three piece suit and they were very helpful and responsive along the way and the result was a very well fitting suit, and the quality even impressed my local haberdasher.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Terrific customer service

Terrific customer service. I purchased a suit and it took around 30 days from order to delivery. I was helped by Carissa who was extremely responsive and helped answer all my questions. I will absolutely be doing business with this company in the future.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Fit high quality

I have bought four suits from Oliver Wicks. They are much higher quality than the other made to measure suits I have looked at. There is nothing better than getting a new suit and it fits perfectly. They communicate well and make sure everything is right.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. Very good response times always polite and friendly.
Now that my measures are in their system I reorder items as required.
I have tried the suits and the chinos, both very good quality

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful first experience

It would be impossible to overstate how pleased I am in my recent transaction with Oliver Wicks. I had ordered their classic blue blazer after much thought, never having dealt with an online clothier before (being 86 years of age, "before" is quite a while). The blazer duly arrived and seemed to fit alright, though a bit tight around the middle, which I attributed to the closely fitted look. But the monogram which I had specified was missing. Communicating this to OW, at first they offered me a generous cash compensation for the error, but frankly, I was quite heartset on those initials in my first bespoke jacket! Whereupon Ms Andreya informed me that not only would they totally replace the jacket, with the monogram, but also would adjust the fit upon receipt of photos of me in the original jacket. When it arrived in just a month's time, I was completely satisfied with the way in which it now accommodated my middle, with the excellent material and workmanship, and—yes indeed—my "RJD" beautifully sewn inside—thanks, Oliver Wicks!

1 April 2024
Unprompted review
Rated 5 out of 5 stars

A perfect suit!

I have just received my first suit from Oliver Wicks. Superb fabric and perfect fit. I am so impressed by their courteous service and efficiency. Congratulations and many thanks.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was fantastic

The customer service was fantastic. They had a question about one of my measurements, so they contacted me directly, just to be sure it was accurate. Quality materials, and craftsmanship. I went hesitate to use them again in the future.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Two beautiful suits from OW.

I have ordered two suits from OW, a grey pick & pick for daughter # 1's wedding and a copper brown Donegal tweed for daughter #2's wedding (all within one year!). Both are superb material and workmanship and affordable. I had some slight and easy adjustments made by my tailor and she remarked on the quality of details of both suits. It's the details and the ability to make the suit a custom one (e.g., ticket pockets) that is important. The service is also quick and valuable; Andreya is a real gem for the details! Thank you!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Suit & Customer Service

I had a great experience from start to finish ordering my wedding suit through Oliver Wicks. I wanted to wear a green suit for my wedding and of the many places I looked at, Oliver Wicks had the best selection of green shades. I picked a dark one that was subtle while still being noticeable in natural light.

I took my best shot at doing my own measurements, which Oliver Wicks checked to make sure were reasonable. The jacket was perfect on the first try but the vest lapels popped out more than I wanted, so Oliver Wicks helped me figure out the problem and recommended a solution (a new vest with one fewer button). Their customer service then kept tabs on the new vest to make sure it arrived in time for my wedding, and the vest fit great.

Overall a great experience. Good communication throughout the process and a great suit. Highly recommend.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

My first suit ordered online and it was…

My first suit ordered online and it was a great experience. A great selection of fabrics, customer service, timely delivery and the suit fit great and looks fantastic. I could not be happier. Oliver Wicks is my new go-to for suits!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

This suit was so amazing

This suit was so amazing. I was absolutely impressed by the craftsmanship, quality of fabric, and meticulous attention to detail. Considering my measurements were given to them online, the fit was perfectly tailored. This suit is a true work of art and absolutely beautiful. I have nothing but great things to say about the suit and the people of Oliver Wick. I would gladly buy another suit from them in the future. Nice Job.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic first suit

This was my first foray into the online custom suiting. Oliver Wicks had been very well received online and there is a reason for this. Excellent fabric choices from renowned mills. I used the online video to do my measurements with help from my wife. You could also use a tailor/dry cleaner to get measurements. I recommend getting in centimeters rather than inches for greater precision. The suit was ready in six weeks, just in time for Xmas! It fit very well though I have some adjustments I will make. Oliver Wicks covers up to $125 in alterations and you send back the adjustments so they can update your file for future suiting. Carissa was very good about replying back for any questions or updates. For me, Oliver Wicks will be my go-to for future suiting

15 October 2023
Unprompted review

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