Olsten Reviews 111

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently express their love for the products, particularly highlighting the beautiful and divine scents of the candles and other items. The quality of the products is frequently praised, with people noting that the candles burn beautifully and evenly, and their fragrance lingers for a long time. Reviewers also appreciate the excellent service, from the ordering process to the swift and well-packaged delivery. However, some customers also noted that while the products were well-packed, the delivery time was sometimes slow.

What people talk about most

Product

People report positive experiences with products, consistently praising their quality, beautiful scents, and... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent products and wonderful... See more

Delivery service

Clients share positive opinions on delivery service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, quick and efficient communication and the best candle scents in my view. My favourite is 'Drawing Room'. So pleased with my purchases over the years! You can also get lovel... See more

Rated 5 out of 5 stars

What a fantastic brand! I first discovered Olsten on a visit to St Leonard’s a couple of years ago and I now can’t be without the peppermint and eucalyptus candles - they smell absolutely divine and c... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Olsen during a visit to Sussex - and feel in love with the fragrance of their liquid hand soap and lotion. I ordered some for myself and was delighted with the speedy and courteous... See more

Rated 5 out of 5 stars

I have been a customer of Olsten for many years. I absolutely love all the products. Candles, handwash, wax melts. Their customer service is excellent. Items arrive quickly. Quality product. Thank you... See more


Company details

  1. #31 of 91 best companies in Candle shop

Written by the company

Hand Poured candles, hand washes, luxury matches and gift sets. Made in East Sussex


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Himalayan Cedar and Jasmine body lotion

Purchased the Himalayan Cedar and Jasmine body lotion after discovering it on a weekend break. I am not disappointed, the lotion easily absorbs into my skin and leaves the most wonderful scent which lasts all day. Absolutely lovely. Definitely recommend.

6 June 2026
Olsten logo

Reply from Olsten

Thanks so much for your lovely review! I’m so glad you like your lotion.

Rated 5 out of 5 stars

Great product

Great product, gorgeous scent, good price.

1 June 2026
Olsten logo

Reply from Olsten

Thanks so much for taking the time to leave a nice review. Beca

Rated 5 out of 5 stars

Excellent service

Excellent service, great products and wonderful scents.

24 May 2026
Olsten logo

Reply from Olsten

Thank you very much for your kind review!

Rated 5 out of 5 stars

Lovely candles!

Lovely candles, beautifully packaged. Highly recommended!

26 May 2026
Olsten logo

Reply from Olsten

Thanks so much for your kind review!

Rated 5 out of 5 stars

Lovely products

Great service, lovely products. Beca is great to deal with.

13 May 2026
Olsten logo

Reply from Olsten

Thanks for your kind words Annette!

Rated 5 out of 5 stars

Stunning fragrance of the Himalayan cedar

The fragrance of the Himalayan cedar and jasmine body wash is stunning so we ordered more and with the body lotion too which is equally stunning and long lasting on the skin. Receiving the order from our usual postman who comes at a regular time was much better than the vagaries of other delivery companies. The offer of a discount on future purchases was also appreciated.

16 April 2026
Olsten logo

Reply from Olsten

Thanks for taking the time to leave your kind review 🙂

Rated 5 out of 5 stars

Great product and service

Website was easy to use and order follow up was excellent. Candles arrived quickly, well packaged and had a nice thankyou card inside which was a nice touch. Products are great, first came across them at Rathfinnys, Alfriston

20 March 2026
Olsten logo

Reply from Olsten

Thanks for your kind review Kevin 🙂

Rated 5 out of 5 stars

Excellent product

Found Olsten products on a visit to Rathfinny vineyard and loved the scent. Very happy with purchase and delivery.

15 March 2026
Olsten logo

Reply from Olsten

Thanks for taking the time to leave your lovely review. Beca

Rated 5 out of 5 stars

Good service

Good service, nice personal hand written note in the package, candles are great too!

25 January 2026
Olsten logo

Reply from Olsten

Thanks for your kind review Gerald 🙂

Rated 5 out of 5 stars

Absolutely wonderful experience

What a fantastic brand! I first discovered Olsten on a visit to St Leonard’s a couple of years ago and I now can’t be without the peppermint and eucalyptus candles - they smell absolutely divine and create the perfect blend of calm and freshness! I have gifted them several times and everyone loves them. They burn beautifully and evenly and the scent lingers for a long time. I really can’t say enough good things - everything from the ordering process to delivery is A+. Communication from Rebecca is above and beyond and the packaging is both secure and sustainable. A truly wonderful small business!

9 November 2025
Unprompted review
Olsten logo

Reply from Olsten

Thanks so much for your lovely review 🙂

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service, quick and efficient communication and the best candle scents in my view. My favourite is 'Drawing Room'. So pleased with my purchases over the years! You can also get lovely gift vouchers which I have send to friends for birthdays.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Love olsten candles

Olsten have sent me a placement order after my previous order went missing with Royal Mail.
Love olsten candles and I specifically ordered this one for my daughters birthday as she’s a huge fan too.

2 February 2026
Olsten logo

Reply from Olsten

Thanks Carol, I’m so sorry Royal Mail have delayed your parcel - but I’m very happy that you love Olsten candles. If your original order shows up eventually, please feel free to keep that one too.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look