Olsten Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their divine and long-lasting scents that create a perfect blend of calm and freshness. Many people appreciate the high quality of the items, noting that they burn beautifully and evenly. The ordering process and delivery are frequently described as excellent, with products arriving quickly and well-packaged. However, some people mentioned that while the products were packed well, the delivery time was slow.

What people talk about most

Product

Reviewers consistently express satisfaction with the products, often highlighting the quality of candles and... See more

Quality

Customers had positive experiences with product quality, consistently praising the wonderful and long-lasting... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, quick and efficient communication and the best candle scents in my view. My favourite is 'Drawing Room'. So pleased with my purchases over the years! You can also get lovel... See more

Rated 5 out of 5 stars

What a fantastic brand! I first discovered Olsten on a visit to St Leonard’s a couple of years ago and I now can’t be without the peppermint and eucalyptus candles - they smell absolutely divine and c... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Olsen during a visit to Sussex - and feel in love with the fragrance of their liquid hand soap and lotion. I ordered some for myself and was delighted with the speedy and courteous... See more

Rated 5 out of 5 stars

I have been a customer of Olsten for many years. I absolutely love all the products. Candles, handwash, wax melts. Their customer service is excellent. Items arrive quickly. Quality product. Thank you... See more


Company details

  1. #31 of 91 best companies in Candle shop

Written by the company

Hand Poured candles, hand washes, luxury matches and gift sets. Made in East Sussex


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Brilliant

Candles are beautiful, amazing scents and service is fantastic. My favourite candle company.

20 September 2023
Rated 5 out of 5 stars

Beautifully fragrant local candles

You can tell these candles are made with love, attention to detail and integrity. I love that I can support a local business in a small way by being able to both purchase and collect my candles direct from Rebecca. The scents of the candles are amazing and not over powering like other commercial candles I've bought in the past and are beautifully packaged. I will be recommending Olsten to all my friends.

12 January 2023
Unprompted review
Rated 5 out of 5 stars

I have just received a beautiful Lime…

I have just received a beautiful Lime Basil and Mandarin candle and lovely ceramic dish as a present for my birthday , the fragrance is exquisite and the dish so wonderfully made , it’s so nice to receive a gift supporting a small business which is so important.
I highly recommend Olsten

6 July 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous candles

I have burnt several of these candles at home. The fragrance of all of them has been beautifully balanced. I am gradually working my way through all of them. I now don't by scented candles from anywhere else. Looking forward to the Christmas scents again.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Ordered 4 bottles of the plum and…

Ordered 4 bottles of the plum and rhubarb soap. Absolutely love the smell,and such great service. Parcel arrived beautifully packed. Move over Jo Malone candles I will definitely be treating myself to olsten candles.

3 March 2021
Unprompted review
Rated 5 out of 5 stars

Step aside Yankee!

Step aside, Yankee, there's a new candle maker who's my favourite! These candles smell gorgeous and come in lovely packaging. If you're thinking about buying one, you won't regret it!

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Amazing products, amazing service.

A fantastic company from start to finish. Candles smell amazing, customer service is brilliant. I love the fact that the packaging is all eco-friendly and that so much thought goes into the products. Could not recommend more highly.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

I got myself one of these candles after a friend recommended them and I needed to up my self-care. They are my new addiction

I got myself one of these candles after a friend recommended them. I find that the aromas really fill the room and make me feel warm & cosy. I LOVE all of the ones I’ve purchased so far, particularly the gingerbread one 💛. I have recommended them to lots of friends & my customers too (as I use vegan skincare in my beauty salon). Treat yourself; you won’t be disappointed x

8 December 2020
Unprompted review
Rated 5 out of 5 stars

I love these candles

I love these candles! They are beautifully hand made with amazing aromas that fill the whole house. They are all amazing, but Our favourite so far is the black plum and rhubarb. Great value too.

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service provided from Olsten

Excellent service provided from Olsten. They dispatched my order on the same day it was received. All items were beautifully wrapped in recycled materials and the candles themselves smelt divine. Would I use this company again - absolutely!

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Amazing candles

I purchased a number of candles from Olsten soy. My favourite has to be Gin and Tonic which smells great and burns so nicely. Received package promptly with helpful cover note about getting the best of the candles. I then purchased a gift set for my mother in law. When I checked delivery the company quickly gave me confirmation of when delivered etc. Would definitely use again.

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful Candles

I love these candles, they have an amazing fragrance and burn beautifully. Good quality and value for money with the added bonus of being Eco friendly. The packaging is lovely and the candles and hand washes make ideal presents, if you can bear to give them away. The customer service is brilliant and delivery is free if you live close enough. I highly recommend this small business and will continue to support it.

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Products & Service

Absolutely beautiful products - candles & hand-washes, all packaged perfectly and sent in good time. Wonderful customer service should you need to contact them to (perhaps ask for a handwritten gift note for example). Nothing is too much trouble, and it’s even better knowing you’re supporting a small, independent business with handmade products. Long may they continue doing what they do, exceptionally well.

7 December 2020
Unprompted review

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