From my first call with Oly the sales team were extremely helpful and answered so many questions along the way. Shout out of Michael who would answer a call or email quickly and ease any concerns... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sales side was great, at times once sale was done found the next phase a little difficult to get feedback, but we go there in the end. Really like the way Olly structures Novated Lease arrangements, w... See more
Company replied
My leasing consultant Chloe was amazing. She responded promptly, calmly and was willing to go through all the information and process. She handled everything professionally and went out of her wa... See more
Company replied
I initially thought setting up a novated lease would be painfully time consuming. How wrong I was. Michael Appo reached out to me and he provided amazing service. He was prompt at answering my many qu... See more
Company replied
Company details
About Oly
Written by the company
Oly puts YOU in the driver’s seat with a novated lease. A car you love & the chance to save – win-win!
Oly is backed by one of Australia’s largest and most trusted novated leasing providers.
Benefit from bigger Aussie-backed buying power to make your dream car a reality while saving yourself from head-scratchingly complicated leasing admin.
That’s why Oly really is your key to novated leasing.
Call 1300 328 182 or click the links below to start your ride with Oly.
Novated lease Electric cars Calculator Car offers Get a quoteContact info
Level 21/360 Elizabeth Street, 3000, Melbourne, Australia
- 1300 328 182
- enquiries@oly.com.au
- oly.com.au
Oly's latest car offers
4.2
Great
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amanda was great
Amanda was great, communicated regularly and explained all options in detail
31 March 2026
Reply from Oly
Thank you so much for your review, Andrew! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Amanda and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Unhappy after sales customer
Unhappy after sales customer.
Sales was excellent. Got me in :(
Finance process had a high level of friction as each stage was handled by a different person, all with different timing constraints. The disconnected nature was not known upfront.
Received my car over a week ago and still no customer profile set up despite multiple attempts to have it set up, including calling the 1300 number. Come on Oly this is hopeless.
7 April 2026
Reply from Oly
Hi Lana,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and we would appreciate the opportunity to discuss this with you further so we can better understand your experience.
I believe one of our Customer Care Team members has recently spoken with you regarding the issues you've been facing with the Oly App, and we hope they were able to assist with the problem.
Kind Regards,
Oly Customer Care Team
Terrible communication with often no…
Terrible communication with often no reply until follow up calls were made. The process took much longer than promised and nearly 3 weeks. Very unclear and varying quotes provided.
7 April 2026
Reply from Oly
Hi Isabella,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and we aim to take your feedback on and improve our processes.
One of our team members has reached out via email to request further information so that we can assist with this matter and hope to hear from you shortly.
Kind Regards,
Oly Customer Care Team
Lack of communication
Oly started out great at the enquiry process.
As soon as i signed up, communication went out the window. It was difficult to contact OLY and i was not getting straight answers.
Not having had a lease before, i was unsure of the procedure and was getting no help from OLY.
I was presented with several car contracts to sign. Im still not sure why the first one couldn't have been actioned? One contract was even for a last years model car. Price stayed the same!
Eventually when a car was allocated for me, i couldn't get a delivery date. I'm still waiting for a car (09-04-26) even though settlement went through on the 23/3/26. I'am currently paying for a car i don't possess and after emailing OLY and asking to stop payment until i get the car, i was told that cant happen. Obviously someone at OLY made a mistake and now i an bearing the brunt of that.
23 March 2026
Reply from Oly
Hi Timothy,
I’m sorry to hear this has happened, and I can appreciate the impact this would have had.
We are reviewing the early settlement of your lease internally, and will be reaching out to you soon with an update.
Kind Regards,
Oly Customer Care Team
Account not activated
Car has been funded, payments deducted out of my pay yet I have no balance available to use the digital card which fails when I try to use it. They have still not activated my account.
Disappointing.
Re: Oly Reply
Now over 2 weeks and account not activated despite constant requests. Changing to 1 x star.
30 March 2026
Reply from Oly
Hi Mitchell,
We're sorry to hear this has happened, and we can appreciate the impact this would have had.
One our Customer Care Team members has reached out to you to discuss this matter, and will be working to assist you with this.
Kind Regards,
Oly Customer Care Team
No issues with Oly
I initially thought setting up a novated lease would be painfully time consuming. How wrong I was. Michael Appo reached out to me and he provided amazing service. He was prompt at answering my many questions, available after hours and is a really nice guy. Happily recommend Oly to anyone considering setting up a novated lease.
1 April 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Sean! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Michael and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
The novated lease process is quite…
The novated lease process is quite painful for both employee and employer. There were many hiccups through the process, which seemed to be related to the online portal. It was also confusing who the finance was being supplied by.
Once all was said and done, I now look forward to a more seamless process.
29 March 2026
Reply from Oly
Hi Jim,
I am sorry to hear this and thank you for taking the time to provide your feedback.
We would appreciate the opportunity for us to investigate the issues you are having with the app, and have sent you an email to provide further feedback, so we can tackle the root cause.
Kind Regards,
Oly Customer Care Team
Sonali was very helpful!
Sonali was very helpful. Got our wheels and absolutely love it. Thanks for your help since the beginning of getting the car!
10 February 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Hannah! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Sonali and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Competitive pricing
I used Oly to finance my new EV novated lease. Oly's pricing was really competitive, and their service was at least as good as their competitors. I could only use Oly for finance (they aren't my work's approved salary leasing provider), so can't comment on an ongoing relationship - but I was happy enough with their offer to set up a self-managed lease through my official provider.
31 March 2026
Reply from Oly
Hi Adam,
Thanks for taking the time to share your feedback, we love when customers let us know about the great service they receive from our team.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We wish you the best with your new car!
Thanks,
Oly Customer Care Team
Oly leasing specialist
The leasing specialist, Amanda Luke, was incredible to work with. Very knowledgeable and quick to respond to queries.
27 March 2026
Reply from Oly
Thank you so much for your review, Darren! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Amanda and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
They are superb at the beginning until…
They are superb at the beginning until you sign on the dotted line.
It's you chasing them all the way from there.
Messed up finance, settlement, after market add on
Will not recommend.
27 February 2026
Reply from Oly
Hi Andrea,
I can understand your frustration, and I believe we have our team working to correct the issue you identified. We will reach out again as soon as we have an update for you.
Kind Regards
Oly Customer Care Team
I have registered with OLY app....
I have registered with OLY app..... it has been a while since I have heard from them or receiving any call to fic the issue.
26 February 2026
Reply from Oly
Hi Peter,
I am sorry to hear this and thank you for taking the time to provide your feedback.
We would appreciate the opportunity for us to investigate the issues you are having with the app, and we have sent you an email to provide further assistance.
Kind Regards,
Oly Customer Care Team
Oly provided a smooth streamlined…
Oly provided a smooth streamlined process for my EV lease, great service and attention to detail, thanks to William and the team, highly recommend them for novated leasing.
2 April 2026
Reply from Oly
Thank you so much for your review, Kathryn! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Will and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Great service and really helpful.
31 March 2026
Reply from Oly
Hi Andrew – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Absolutely Useless Company
Absolutely Useless company and seems full of fake good reviews. Made an arrangement for a phone appointment and no one rang. I followed up and was told Michael Lailah was sick and would contact me the following day 11am and NOTHING!!! will take my services elsewhere
31 March 2026
Unprompted review
Reply from Oly
Hi Kellie,
I am sorry to hear this and thank you for taking the time to provide your feedback.
At Oly, we place the utmost importance on providing feedback and coaching/developing our staff, and we would like the opportunity to discuss this with you further so we can better understand your experience.
One of our Customer Care team members has reached out to discuss and assist with this matter.
Kind Regards,
Oly Customer Care Team
EV Novated Lease - so easy!
Used Oly to get an EV through work and couldn't be happier. They really understand the FBT exemptions for electric vehicles and helped me maximize my take-home pay. The team was super responsive to my emails and made the paperwork side of things very straightforward. Highly recommend them if you're looking to make the switch to electric.
25 March 2026
Reply from Oly
Hi Ingrid – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
What stood out was how helpful and…
What stood out was how helpful and flexible the consultant was — open to exploring different options (including used vehicles and alternative models) rather than pushing a single outcome.
The speed of getting the deal together was also impressive, making the whole process feel straightforward and efficient.
27 March 2026
Reply from Oly
Hi Matthew – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Smooth and straightforward experience…
Smooth and straightforward experience setting up my novated lease with Oly. Jonathan was particularly supportive throughout the process, always available to answer questions and guide me through the details. The employer setup was handled efficiently and the team was responsive when it mattered most. Would recommend to anyone looking at salary packaging their next car.
27 March 2026
Reply from Oly
Thank you so much for your review, Nakul! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Jonathan and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
I would like to say thank you to Ashleigh 😊
I would like to say thank you to Ashleigh Borrelli in particular who had been responsive and supportive along the process of arranging settlement of my car lease agreement. Without her assistance I wouldn’t be able to be in my new drive seat within the desired timeframe. Thank you Ashleigh!
26 March 2026
Reply from Oly
Thank you so much for your review, Jennifer! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Ashleigh and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Service was good
26 March 2026
Reply from Oly
Hi Ranbir – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.