Omega Rental Cars - Queenstown Town Reviews 226

TrustScore 5 out of 5

4.9

93 Beach Street, Unit 5, 9300 Queenstown, Otago, NZ


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See what reviewers are saying

Rated 5 out of 5 stars

Quick, easy and super helpful when we dropped the car up. Great car - exactly what we needed and returning it was simple and efficient. Transferred to airport was great and quick as well.

Rated 5 out of 5 stars

Omega is my go-to rental car company in NZ since my exchange student days. First rented from them in 2017, and renting again in 2024 has been equally fuss-free. Daily rental rates are very reasonab... See more

Rated 5 out of 5 stars

Extremely cheap, very quick transaction without taking up too much time for paperwork. Great to have free transfer to airport as well.

Rated 4 out of 5 stars

Couldn't fault these guys. We asked to extend our rental last minute& they quickly organised this promptly without a fuss however , after we discussed it with our group we changed our minds. We recei... See more


Company details

  1. Car rental company
  2. Car accessories shop

About Omega Rental Cars - Queenstown Town

Written by the company

Omega Rental Cars

25 yrs

Trusted by customers from around the world for over 25 years!


Why book with Omega

Upfront and Honest Service

With no hidden extras

24hr AA Roadservice

In the unlikely event of a breakdown, you're covered

Unbranded vehicles for added security

Our cars are completely free of rental car company stickers and branding, which many of our customers prefer.

Trusted by 400,000+ customers

We've been around for over 25 years and have satisfied the rental car requirements of over 400,000 customers in this time.

Free stuff!

We provide free children's car seats, free additional drivers, maps and unlimited kilometre rates.

Great value insurance options

Our CDW (Collision Damage Waiver) is one of the most competitive in the NZ market and gives you the option of a NIL Excess

Senior Saver 65 Years+

Written by the company

10% discount for our most experienced drivers
We recognise that we all get better with age, once we have the wisdom that comes from life experience on our side. As a recognition to our customers who are over 65 years of age, we would like to provide a 10% discount to celebrate our most experienced drivers. Simply book online and use promo code ‘seniorsaver’ with your booking.

COVID-19 Promise: Free Cancellation

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel
If you have a booking with us, and the NZ or AU governments brings in NZ Lockdown Alert Level 3 or 4 or Australian border closures which prevent you from travelling (or the bubble is suspended), we won’t charge you any cancellation or amendment fees.

Contact info

  • 93 Beach Street, Unit 5, 9300, Queenstown, Otago, New Zealand

  • +64 3 442 5224

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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Replied to 56% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

dealing with Omega was easy

dealing with Omega was easy, Paper work was all ready to go, car was suitable in all respects, locations of the 2 offices we used was perfect to the airport, with a shuttle available as well.

11 November 2022
Rated 4 out of 5 stars

Good value

Good value. Efficient rental procedures.
Initial messaging when we went into lockdown was a little confusing and did not give accurate information regarding rental returns. Rather than saying you could not receive returns (which was incorrect) you should have simply outlined the procedures we needed to follow for rental returns (Queenstown Airport).

26 August 2021
Rated 5 out of 5 stars

Pleasant to drive

We got the Premium Budget - Mazda Demio and it was a perfect little car for what we needed.
Nice and compact, pleasant to drive. It was lovely and clean when we got it too

19 June 2021
Rated 2 out of 5 stars

Was not explained where the drop off location was.

Was not explained where the drop off point for the car was and the address given to us took us to the middle of town with nowhere to drop car. Had to call up to ask for directions which after speaking to 3 people no one knew how to do. Kept being asked oh are you near the traffic lights when they are multiple sets of lights. Explained where we were (the isite) and not one of them could tell us where to go. They kept telling us to go to a certain street - which did not exist. Ended up having to go to a hotel where someone had to come meet us.

The lady who met us however was lovely even when we were visibly stressed out after driving around in circles for half an hour.

29 May 2021
Rated 5 out of 5 stars

We had a great experience

We had a great experience with our Omega rental car. It was an easy process but still thorough and we would happily rent through them again

17 May 2021
Rated 4 out of 5 stars

Your service was great

Your service was great - very easy to deal with and the car that came was reliable (nothing special but it did what we expected of it). The Spanish lady in Queenstown was utterly delightful.

20 April 2021
Rated 5 out of 5 stars

We hired a car on the 17th of March…

We hired a car on the 17th of March from Queenstown and drove to many places
The car was reliable and very comfortable a pleasure to drive
I just want to say thanks for a enjoyable holiday and I thoroughly recommend Omega Rental Cars.

6 April 2021
Rated 5 out of 5 stars

Queenstown Omega

Most helpful staff from reception through to drop off and shuttle to airport. Car well presented, no issues over 6 days, and very affordable rental and motoring costs. The reason I guess we have used Omega on numerous occasions over the last decade or so.

31 March 2021

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