Snap Rentals Reviews 27,621

Great rental car at an affordable price. But make sure to read the T&C's as there are a few unusual things they do. Such as charging an extra $2 per day for a second person (same age so comparable ri... See more

Easy pickup and drop-off process, and the vehicle provided was a new hybrid, which was a great plus. Overall, everything went smoothly and the car was in excellent condition. The only downside wa... See more

Amazing service at Snap Rental – Thank you Sabrina! The agency is fantastic with a great welcome service. We ran into some issues while picking up the vehicle, but Sabrina was incredibly helpful.... See more

The online reservation was smooth and there were great choices of vehicles to pick from. The email on shuttle instructions from the airport was fairly clear. Car pickup process was extremely quick! We... See more

Good service. Timely airport shuttle pickup. Car in great condition. Suited my needs. Maybe just a few pointers re indicator , wiper wand function as a little different to my car. Lights settings was... See more

Service was amazing. The staff were friendly and worked efficiently for a speedy experience. It was as simple as 1-2-3. They have an option for restricted license drivers which I found most rental ser... See more

My name is Hakolo Ikitule, I have used Snap Rentals twice, and both times they have been great. Well awesome really, the attendant she was great, especially her smile, the way she spoke, and explained... See more

Renting with Snap Rentals was incredibly smooth from start to finish. The booking process was straightforward, the staff were friendly and efficient, and the vehicle was ready to go with no delays. Ev... See more

Being able to do everything online prior to pick up makes it all so much easier and faster - just present my licence, sign and go. I've always had friendly staff who know what they're doing - that k... See more

I received efficient friendly service upon collecting my rental at Auckland airport. Easy booking and competent staff. They were very busy when I arrived, with cars returning and going out for hire... See more

The whole process with Snap Rentals was really easy, and affordable, and the staff were great. Super friendly and helpful. The car I hired was in great condition, very clean, comfortable and economic... See more

Our car died around 7 pm due to MECHANICAL ISSUES (beyond our control). We told Snap Rental we were stuck in the middle of nowhere in the dark. Their “solution”? Telling us a replacement car was... See more

Having checked in online, and taken the insurance package, the pick up was so quick and easy. The staff were great - helpful and really friendly, and the drop off took approximately 1 minute! The easi... See more

The rental process was easy and straight forward. The staff were friendly and helpful and the airport shuttle at Queenstown Airport was large enough to easily fit a group of people along with all thei... See more

The car was good, and size as advertised, so no hassles fitting my luggage. Unlike some bigger firms that always seen to "bait and switch" and need an argument to get the car you paid for. As I was... See more

Quick rental process, flexible with extending hire for an additional day without additional charge. Easy after hour drop off, though be mindful of last airport shuttle timetable as it finishes quite... See more

Such a smooth and quick experience, completing all required forms online prior to pick up meant we could basically walk in and get the keys straight away. The car is modern, easy to drive and very cle... See more

So far that we’ve been on our trip in our Snap rental Prius in New Zealand’s North Island it’s been plain sailing. The car has been very reliable and seems to be very cheap to drive so far as we’ve... See more

Terrific rental car company. Car was great. Shuttle service was convenient. Good price and the Toyota Yaris…. for a little hybrid car, we droves it for miles and miles and it cost us $100 in fuel for... See more

First of all the pick-up at (in my case) Auckland International Terminal was really fast: less than 5 minutes after me calling them, I was picked up and brought to their office. Then all formalitie... See more

I highly recommend Snap for all your car rental needs. The booking process and pick up was very easy and straightforward. The online check in system was easy to navigate through. Fast, efficient and n... See more

Would definitely recommend Snap rentals to anyone looking for a vehicle they are friendly and efficient at what they do. We Always use them anytime we need a vehicle. Very happy with their service.

My experience with SNAP was great, I highly recommend them for the super friendly staff who goes far and beyond to deliver the best service possible, the car I rented was in tip top condition and... See more

I’m disappointed with the additional $50 management fee and 2.5% processing charge applied without prior communication, especially as the the amount was directly charged to my credit card. I had infor... See more

It was a bad experience because they charged an additional $50 for the parking infringement administration fee. This wasn't verbally explained when I picked up the car, nor was it mentioned in the re... See more

From booking to returning the car, everything was easy, efficient and great value for money. Fantastic little brand new Kia, Stonic with only 25kms on the clock when we picked it up. I thoroughly reco... See more

Rental cars are all the same. The difference is the customer orientation of the personell. I rented at Cristchurch. The people there helped me finding the best insurance package, and were super friend... See more

My first time using Snap, I thought a new company, good prices, give it a go. 2 Stars is for the Car being good and exactly as expected, clean, tidy and got us around as expected. Airpor... See more

We didn't receive the car type we'd ordered 8 months in advance. The car was dirty inside and out. No washer fluid. Oil low light came on. Basically very poor.

Excellent. Booking. Pick up. Service and drop off and vehicle. The team are friendly and helpful. The website easy to use. Payments and bond returns all hassle-free. I enjoyed this company and th... See more

Booking in and booking out was very easy and very quick. It is a good location - near the airport but not within in so access is easy and convenient. The shuttle to the airport is an excellent servic... See more

The team at Snap Queenstown were awesome. I arrived a little early (45 minutes) but they weren’t bothered and offered to see what they could do. They walked me through my insurance options and helped... See more

This rental car company seems to have a policy of making dealings with them stress free and even enjoyable. I travel large parts of the Western world and can say they're alone in that achievement.. I... See more

Both Sam and Daniel were extremely helpful and gave us exceptional service. We are more than happy to to recommend Snap rentals when you are visiting Aukland.

We had booked a Premium SUV more than 6 months in advance. We were first handed an old Mitsubishi Outlander with more than 150K on the clock. We complained and a better car was quickly found by a very... See more

I will never use this company again as they charged me $50 for a pick up after hours fee, but they never came to pick me up. I then had to find my way to my accommodation and then another ride to pick... See more

Friendly and pleasent staff at service desk. The shuttle driver was also very nice and friendly. Shuttle arrived very quickly. Rental rates are very econmic and the car was also in good condition. Hig... See more

I booked a car for a quick and easy one day rental online. They had the ability to do all the paperwork side of things online beforehand, which was great as i was going to be a bit pushed for time for... See more

It was easy to make the rental booking. I like to be able to talk to a human being - and in this case I did. I asked them to recommend the best car for me, which they did. I did find it difficult... See more

this is for the pick up and initial thoughts on the car. Pick up excellent, driver waited for us as we were a little delayed getting to the pick up point. Car was ready when we got to the main area, t... See more

Great car, Mitsubishi, Outlander ran very well Helpful staff at their rental depot in Harewood, Christchurch. Both for the pickup and the return The shuttle they provide between the airport and t... See more

Amazing staff.!! When dealing with a huge issue, I enquired if I could move the truck hire by 3 days…. Nothing was a problem (and no charge either). Best hire experience ever

Pick-up from airport was quick and easy. The customer service was friendly and helpful. Returning the car at the end was quick and straight forward. I would definitely use Snap again next time... See more

Easy pick up , nice people, good car What else do you want from a car hire company except a good and fair price, which was the case . we have hired for 6 weeks to tour New Zealand so a follow up r... See more

When we upgraded our car after 24 hours to something more suitable, we received prompt and great service. Big thanks to SNAP and Manesh in particular for sorting things when school holidays were happ... See more

Terrible. Please avoid this company. We rented 4 cars on our Australia / New Zealand. All were brilliant apart from Snap rentals. When the car appeared it was damaged on all sides - scarily so. No o... See more

Hope the sneaky $12 'public holiday' surcharge that was not mentioned until collection was worth the 1 star review. Be upfront it annoys people when you aren't. The money isn't the issue, the underhan... See more

Quick dealings, and as soon as we made the booking, they let us get on the transfer shuttle which was luckily right in front of us! Great people behind the counter, and quick service!

Excellent fast friendly service .. staff were amazing very happy with Snap Rentals totally recommend them A ++++

The staff seemed genuinely interested in making the pick up a rapid and positive experience. They were a young and happy group. They knew what they were talking about. The person thst appeared to be t... See more

SNAP made everything easy from the moment we booked online to our drop off at Qtown airport for our flight home. Staff were super friendly and helpful. Will definitely use SNAP again 😊

Great easy and quick counter service. Both picking up and dropping off vehicle. Reasonable pricing. Cheers

Easy service to use. Pickup & drop off straight forward from Christchurch Airport. Great price & car we had was ideal. Highly recommend👌

Snap was excellent! The prices were exceptionally good, and they were flexible when I needed to change my return date twice over a longer-term rental.

Pick up abd drop off were Extremely easy and flowing. The staff at both ends were very helpful. The car was really good and perfect for my journey. The pruce was very good in comparison to other quot... See more

posted a honest of the horrible experience from Snap rentals and i get his email - They hide honest reviews and only post the good ones. WHAT A JOKE Hi melissa, Thanks for review... See more