Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that a... See more
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Review summary
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Reviews shaping this summary
I've had a couple of consultations with Nico now about some behavioural issues we're having with our one year old spaniel and he has been really helpful. He comes across as very warm and understanding... See more
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Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able t... See more
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After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to... See more
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Company details
- #112 of 154 best companies in Pet Care Store
- #213 of 263 best companies in Pet shop
Written by the company
Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.
Contact info
United Kingdom
- woof@omni.pet
- omni.pet
4.5
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Mostly good , food great but sometimes customer service falls short
My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ). So easy to have delivered. Had an occasion recently when I wasn't told bag size was out of stock so I was left to run out of food. Lots of messages on different platforms and a few days later I did get food . I only marked down 1 star for customer service needs to be a bit sharper but food wise its 5 star and im amazed that my dogs love a meat free food. Rest of my family aren't veggies so they do occasionally give meat treats and they still love them obviously but very happy and healthy and great weight on Omni.
1 May 2026
Reply from Omni Pet Ltd.
Hi Fiona,
Thank you so much for your thoughtful review. We’re delighted to hear your dogs are thriving on the food, especially loving it enough to use as treats, which is a big win!
We’re sorry for the recent issue with stock and the lack of communication around the bag size, we completely understand how frustrating it is to be left close to running out. Your feedback about our customer excellence team is really appreciated, I can see they helped get things sorted, your feedback has been shared with the team as we continue to improve.
It’s great to hear your dogs are happy and healthy,
The Omni team 💛
My miniature cockapoo is much calmer…Maple
My miniature cockapoo is much calmer now on month 3 and a noticeable difference in her behaviour. Product arrives exactly the right time for next month.
1 May 2026
Reply from Omni Pet Ltd.
Hey,
Thank you so much for your lovely review. We’re delighted to hear Maple is feeling calmer and that you’ve noticed a real difference on our stress and anxiety chews by month 3, that’s fantastic progress.
It’s also great to know your deliveries are arriving right on time to keep everything running smoothly.
We really appreciate your support.
The Omni team 💛
Sophie was very helpful
Sophie was very helpful, listening to what i had to say and gave good advice.
30 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your kind words Jo.
We’re really pleased to hear Sophie was so helpful and took the time to listen and offer good advice. I’ll be sure to pass this on to her.
The Omni Team 💛
The experience was great from the…
The experience was great from the start. I booked a vet consultation with Sophie to chat about my dogs recent vet visit & whether Omni food would be a good option. It had been suggested by my own vet I look at alternative dog food for sensitive tummies. It was very helpful to have the free session with Sophie and find out more. From then we haven’t looked back. Piper is a different dog, no more tummy problems and she’s happy. She’s also loves the fruit crumble snacks for a treat or two!
3 March 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for sharing this, it really means a lot to us.
We’re so glad the consultation with Sophie was helpful and that Piper is doing so well. It’s amazing to hear she’s happier and no longer having tummy troubles. And great choice with the fruit crumble snacks too.
The Omni Team 💛
Fantastic!
Fantastic service from Nico in the introduction call: he really listened and I felt confident that the supplements are right for my dog! We’ve also bought the food - so pleased for a more animal and planet friendly approach!
27 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your lovely review.
We’re really glad Nico was able to support you and make things feel clear and reassuring. It means a lot to have you with us.
The Omni Team 💛
Over and beyond
Super helpful to have a 15 min video call with a vet before starting to use Omni. Over and beyond - keep it up :)
29 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello,
Thank you so much for your kind review. We’re delighted to hear you found our free vet video consult helpful and that it felt like we were going above and beyond!
The Omni team
I can not thank Omni and Sophie enough
I can not thank Omni and Sophie enough. I feel they have gone above and beyond to help my doggie. I felt that nothing was to much bother and they were always happy to give advice etc
29 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Sharon,
Thank you so much for your lovely review. We’re absolutely delighted to hear our lovely vet Sophie and our customer excellence team were able to support you and your dog so thoroughly, it means a lot to know you felt cared for and listened to.
We truly appreciate your kind words.
The Omni team
Reply from Omni Pet Ltd.
Hey Kenneth,
Thank you for your kind feedback. We’re delighted to hear you found the support we offered helpful, informative, and a pleasure to engage with.
We really appreciate your support!
The Omni team
My dog loves this food
My dog loves this food. She has always been a selective eater, but not any more. Her digestion is much more settled. I have found it easy to change delivery dates and update my subscription. Highly recommend.
24 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Nancy,
Thank you so much for your lovely review. We’re delighted to hear your dog is enjoying the food, especially as a previously selective eater, that’s a big win!
It’s also great to know her digestion has improved and that you’ve found managing your subscription and delivery dates easy.
We really appreciate your recommendation and support.
The Omni team
Resqua the Rescue dog loves Omni!
Our rescue dog has been on Omni dry food (+ some tinned) since she came to us 6yrs ago. She loves it and is really healthy on it. Customer service has always been excellent and our regular delivery very reliable and also flexible when I need to change a date. We are both vegan and are really happy that our dog is really great also on vegan food! We can highly recommend Omni.
28 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for sharing your experience Mary. It’s wonderful to hear that your dog has been thriving on Omni for the past six years, that’s incredibly special to us. We’re so pleased she loves the food and is staying happy and healthy on it.
It also means a lot to know that you’ve had a positive experience with our customer service and delivery flexibility. We always aim to make things as easy and reliable as possible.
We truly appreciate your recommendation and your long-standing support.
The Omni Team 💛
Reply from Omni Pet Ltd.
Thank you for your lovely feedback Denise. We’re so glad to hear you’ve found delivery quick and reordering easy, and even better that your dogs are enjoying the food.
We really appreciate you taking the time to share your experience.
The Omni Team 💛
Informative video call
I had a video call with vet Sophie today. We discussed Gus’ transition to Omni dry food following an intolerance to his previous food, possibly due to a change in recipe. She gave me good advice as how to support him with pre/probiotics, especially when he takes his flea and worming treatments. Overall a very friendly, supportive, and informative appointment, I’m glad I’ve found Omni and look forward to seeing how Gus moves forward on this diet, he’s certainly very enthusiastic so far. Thank you.
27 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you for taking the time to share your experience Barbara. We’re so pleased to hear that your call with Sophie was helpful and that you felt supported with Gus’ transition to Omni. It’s great that the advice around pre and probiotics has given you a clear plan, especially alongside his treatments.
We’re delighted to hear Gus is already so enthusiastic about his new food, that’s always a great sign. We look forward to supporting you both as he continues his journey.
Thank you again for your kind words.
The Omni Team 💛
It was the first time I used Omni last…
It was the first time I used Omni last month and arranged monthly deliveries for 10kg bag..I was running short so sent a message and received a very friendly response and delivery the next day! How refreshing is that 😆. Tried Omni for my Cocker Spaniel who has/had a yeast infection and Omni is slowly working, the scratching has more or less stopped. Thank you Omni 😆 my Flat coated retriever who doesn't have a yeast infection!! Loves it too.
23 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you for sharing your experience with us. We’re so pleased to hear your first order went smoothly and that our team could help quickly when you were running low.
It’s especially encouraging to hear that your Cocker Spaniel’s yeast issues are improving and that the scratching has eased. We hope this continues as he settles further into the diet. And it’s lovely to know your Flat Coated Retriever is enjoying it too.
We really appreciate your kind words and support.
The Omni Team 💛
I'm happy with Omni it is a little bit…
I'm happy with Omni it is a little bit tricky to make my dog to eat because is very fusy and she whant our food and for her is not good because she's having allergies. It is easy to order a little bet heavy when I can't find what I need. One time hapend not having the dry food but now I know that I need to order before long time.
23 April 2026
Reply from Omni Pet Ltd.
Thank you for your honest feedback. We completely understand how tricky it can be with a fussy dog, especially when she’s dealing with allergies and tempted by human food. It’s good to hear you’re sticking with what’s best for her health, even when it’s not always easy.
We’re glad you’ve found ordering straightforward overall, and we appreciate your patience around stock availability. Planning ahead is definitely helpful, and we’re always working to keep everything available when you need it.
Thank you again for sharing your experience with us.
The Omni Team 💛
Customer service makes all the difference
Lovely customer service from people who really seem to care. The food I subscribed to is not suiting my dog and Amanda responded to my email promptly offering a complimentary alternative to try and further advice if needed. This level of customer care is a very rare thing these days.
27 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you for your thoughtful review. We’re so pleased to hear that Amanda was able to support you quickly and offer an alternative for your dog to try. Finding the right fit can take a little time, so it’s great to know you felt supported throughout.
Your kind words about our customer care really mean a lot to us, it’s something we genuinely care about.
We truly appreciate you taking the time to share your experience.
The Omni Team 💛
In Lieu of purchasing the products.
I must say I thought I would check out the reviews before ordering and I am worried to find the ordering and subscription and customer services put me off doing so. It is a shame companies feel the need to sign people up sometimes unknowingly or make it difficult within the ordering system obtaining larger orders and or do not get the discounts you thought you would due to the simple fact you do not want to make a commitment of a longer subscription before trialling the products first.
27 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you for taking the time to share your concerns
We’d like to reassure you that subscriptions are only created when selected at checkout, and we also offer a clearly displayed one-time purchase option for customers who prefer to try products without any commitment. We also send reminder emails before any renewal so changes can be made in advance.
We appreciate your feedback around clarity and ease of use, and this is something we’re continually working to improve so customers feel confident and in control when ordering.
If you’d like any help placing a one-time order or have questions before trying Omni, our team would be more than happy to support you at woof@omni.pet
The Omni team
Excellent
This is the only food that my dog hasn't been sick with. Wish I had used them sooner. Keep up the good work.
26 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you for sharing this with us Jack. We’re so pleased to hear that your dog is doing well on Omni and hasn’t been sick, that’s exactly what we hope for.
It means a lot to know you’ve had such a positive experience, even if you wish you’d found us sooner.
We really appreciate your support.
The Omni Team 💛
5*’s doesn’t do Omni Pet justice
5*’s doesn’t do Omni Pet justice, Elsa has been on it for over a year. After a recommendation from a GSD Charity we tried Omni, our GSD had terrible gastrointestinal issue due to interbreeding and the horrific start to her young life. We adopted her at 8 weeks and battled to get her tummy issues under control. After two years we moved on to Omni and haven’t looked back, Elsa’s tummy recovered within 2weeks along with the itching. I cannot recommend Omni enough. As the company grows I hope the product doesn’t change, also I hope the 5* customer service also stays the same.
26 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for sharing Elsa’s story with us Sasha. It really means a lot. We’re so glad you found Omni when you did, and it’s wonderful to hear how much of a difference it’s made for her, especially after such a difficult start. Hearing that her tummy settled and her itching improved so quickly is incredibly rewarding for our team.
We truly appreciate your trust in us, and your kind words about both our food and customer service. As we grow, maintaining the quality of our products and the care we provide will always remain our top priority.
Thank you again for your recommendation and for giving Elsa such a loving home.
The Omni Team 💛
Easy ordering
Easy ordering, quick delivery & repeat delivery always on time.
My dog loves the dental chews and they seem to be working.
Thank you
17 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you for your kind review Anne, we’re so pleased to hear you’ve found ordering easy and delivery reliable, that’s exactly what we aim for.
It’s also lovely to know your dog is enjoying the dental chews and that they seem to be making a difference.
We really appreciate your support.
The Omni Team 💛
Very helpful
I found that Sophie, the Vet, that I spoke to, very friendly and helpful. Even offering me a follow up call in a weeks time.
Thank you.
23 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Ruth,
Thank you for your kind words. We’re really pleased to hear that Sophie was friendly and helpful, and that you felt supported during your conversation. It’s great to know the follow-up call was offered as well, we always aim to provide ongoing care when it’s needed.
We truly appreciate you taking the time to share your experience.
The Omni Team 💛
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