Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that a... See more
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Review summary
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I've had a couple of consultations with Nico now about some behavioural issues we're having with our one year old spaniel and he has been really helpful. He comes across as very warm and understanding... See more
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Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able t... See more
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After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to... See more
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Company details
- #112 of 154 best companies in Pet Care Store
- #213 of 263 best companies in Pet shop
Written by the company
Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.
Contact info
United Kingdom
- woof@omni.pet
- omni.pet
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Subscription issue
Initially not a great experience as I made an order then later went to unsubscribe and clicked on the unsubscribe button which I thought had completed, it did say contact customer service which I thought was for any issues but it wasn't at all clear that this had to be done to complete the unsubscribe fully. I then got a surprise charge of 50 pounds taken from my account at a later date. The bizarre thing was even though they had sent me a new order I was convinced the unsubscribe had worked as I checked my account prior to calling them and couldn't log into my account and it didn't recognise my email when I clicked on forgotten password either.
I left this review which was very honest at the time but Omni contacted me straight away after posting it and listened to my concerns and stated that it is something they are working on. The customer services was excellent and I have said that I will return when the cancellation issue is simplified as I love their products and always aim to support new businesses. I was very pleased with how they handled the situation, only dropped 1 star due to the cancellation complications which hopefully are being looked into.
23 March 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Alison,
Thank you for taking the time to share your experience, and we’re sorry to hear how frustrating this has been.
Subscriptions are only created when selected at checkout, and we do send reminder emails prior to renewal to allow time to make changes. However, we appreciate your feedback that the cancellation process and account access were not as clear or smooth as they should be, this is something we’re actively working to improve.
Our team would really like the opportunity to review your account and ensure everything has been resolved correctly. Please contact us at woof@omni.pet, and we’ll be happy to assist further.
The Omni team
Omni our dog loves it
Anything Omni our dog loves it! From fresh breath tablets to peanut butter treats. Easy to order and always fast with delivery, highly recommend the company
1 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Gillian,
Thank you so much for your lovely review. We’re delighted to hear your dog is enjoying everything from the fresh breath tablets to the peanut butter treats. It’s also great to know you’ve found the ordering process easy and delivery fast.
We really appreciate your recommendation and your support.
The Omni Team 💛
I had an issue with an order
I had an issue with an order. It was sorted out quickly and efficiently.
My dog loves the dental chews. I think they are effective because of their composition and suppleness.
24 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Joan,
Thank you for your review. We’re really glad to hear the issue with your order was resolved quickly and efficiently, that’s exactly what we aim for.
It’s also great to know your dog loves the dental chews and that you’ve noticed their effectiveness. We put a lot of thought into their composition and texture, so it’s lovely to hear that’s coming through.
We really appreciate your feedback and support.
The Omni Team 💛
Dog loves the food
Dog loves the food. Delivery was so much better than previous. Happy to be back with Omni & hoping for continuing good delivery service when I sign up for the subscription service.
23 April 2026
Reply from Omni Pet Ltd.
Thank you so much for your review, Glen.
We’re really pleased to hear your dog is loving the food and that delivery has improved for you. It’s great to have you back with us, and we’ll do everything we can to keep that experience consistent.
Thanks again for your support.
The Omni Team 💛
Omni has helped my cockapoo with a few…
Omni has helped my cockapoo with a few different issues. The products we have tried have been great and my dog loves them!
23 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your kind review.
We’re so pleased to hear Omni has helped your cockapoo with a few different issues, and that they’re loving the products too.
We really appreciate your support.
The Omni Team 💛
Been a customer for over a year now…
Been a customer for over a year now (anal gland supplement). Our boy is a rescue from Romania, born on the streets. He has a very slight hip issue and the vet suspects this is why his glands don't quite work as they should. The Omni brand solves the problem 99% of the time and if he scoots (rarely) we just double the dose for a couple of days and all is back to normal. He won't eat these as treats (fussy lad) but they crumble easily and mix in with his food. The previous brand we used were so hard they had to be cut up and there were always bits left in his bowl after the food had gone! Ordering is easy, communication is excellent and packaging pretty eco friendly. Pre-notification of order delivery so can accept or delay if needed. Have had no issue whatsoever with this company so can highly recommend. It's also great to be able to support a smaller business. Thanks Omni.
23 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for such a detailed and thoughtful review, Ann, it really means a lot to us.
We’re so pleased to hear the Anal Gland supplement has been helping your boy, especially given his background, it sounds like he’s landed in a very caring home. It’s great to hear you’ve found a way that works for him, even if he’s a bit fussy.
We’re also really glad the ordering, communication and eco-friendly packaging have all been a positive experience for you.
Thank you again for your support and for recommending us, it truly means a lot to our team.
The Omni Team 💛
We absolutely love Omni
We absolutely love Omni! We've been loyal customers for over a year now and the products have made such a difference to our dog. She's had a lot of stomach, skin issues and nothing was making a difference until we switched over to Omni's food & supplements. The 1-1 vet service is also super helpful and their customer service is top notch. We forgot to delay a subscription on the supplements and their customer support team sorted this out for us immediately! Would recommend Omni to all dog parents out there.
22 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Alison,
Thank you so much for your wonderful review and for being such a loyal customer over the past year!
We’re delighted to hear that the food and supplements have made such a positive difference for your dog’s stomach and skin issues, and that you’ve found our free vet consult service helpful along the way.
It’s also great to know our customer excellence team was able to quickly assist with your subscription, they are always happy to help when needed.
Thank you for your recommendation and for trusting Omni with your dog’s wellbeing.
The Omni team 💛
Highly recommend
Omni has been a great support while trying to work out what was wrong with my dog. She was itching and biting her paws and so uncomfortable so I started with the supplements for itchy skin and from there I have received free vet advice and ongoing support from omni. We have now found a new food thats perfect for my dog’s sensitivities and that she loves. She no longer needs supplements and is so much more settled. I would recommend Omni to anyone whose dog is struggling.
22 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you so much for sharing your experience. We’re absolutely delighted to hear that your dog is now so much more comfortable and settled, especially after dealing with itching and discomfort.
It’s wonderful to know that, with the help of supplements, vet advice, and our teams ongoing support, you were able to find the right food for her sensitivities. That journey can be challenging, so we’re really pleased we could support you along the way.
Thank you for your recommendation.
The Omni team 💛
Amazing!!
Amazing!!! I was skeptical about getting the Joints & Mobility Supplement but after 2 months use the difference in my 12 year old dog is amazing she has so much life in her and her mobility is great.
Outstanding product 5 ⭐️
22 April 2026
Reply from Omni Pet Ltd.
Thank you so much for taking the time to share this, it really means a lot to us.
We’re so happy to hear your dog is feeling more like themselves again, especially at 12 years old, that’s wonderful to hear.
It’s amazing what a difference the Joints & Mobility supplement can make over time, and we’re so glad it’s had such a positive impact.
Give your dog a gentle hug from us, and thank you again for your support. The Omni Team 💛
This company had an offer of 50% off…
This company had an offer of 50% off for first time buyers. I put a bag in my baskets d went back to look at other products. I went back to my basket and it was empty. So I added my bag to my trolley. I went to checkout and it showed 2 bags for £150. So I tried to remove one bag and in doing so, I hit the checkout button and got 2 bags of food with no discounts. I immediately called the 2 phone numbers listed for omni, was told my phone service (EE) did not support service to these #s. Wrote 2 emails to this company and haven’t received answers. Now bags are to be delivered which I extended to the longest time away. Very upset. If my dog doesn’t like the food I am stuck for £150 and I don’t think I can afford to send it back. No customer service at all!!
19 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Kristin,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when trying to resolve it quickly.
From what we can see, it appears the email address and phone number used to contact us may not have been entered correctly, which meant we unfortunately didn’t receive your messages at the time.
Our team has since reached out to you personally via email to help resolve this, and we’re currently awaiting your response so we can assist further and make this right for you.
The Omni team 💛
Thoroughly recommend
Orders dispatched promptly in recyclable packaging.
My large and active dog enjoys the food and thrives on it.
As an animal lover, the fact that it’s vegan is perfect.
22 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your lovely review.
We’re delighted to hear your dog is enjoying the food and thriving on it, and it means a lot to know the recyclable packaging and vegan values are important to you too.
Thank you again for your support and recommendation.
The Omni Team 💛
I found you a few weeks ago due to ill…
I found you a few weeks ago due to ill health of my dog..
Wasn't convinced I could find a food that would suit him after being diagnosed with inflammatory bowel disease..
But happy to say I did ...
He has been eating the dried food now for 3 months and is so so much better thank you ....
21 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for sharing this, it really means a lot.
We know how worrying it can be trying to find the right food, especially with something like inflammatory bowel disease, so it’s wonderful to hear your dog is doing so much better after a few months on the dry food.
Thank you again for trusting us, and we’re so glad we could help support his health.
The Omni Team 💛
My Frenchie was diagnosed with Chronic…
My Frenchie was diagnosed with Chronic Enteropathy a year ago. We have trialled every hydrolysed food, every novel protein to no avail. My IMS suggested Omni, and Hugo is enjoying every mouthful! Long may it last.
Fantastic customer service as well. I ordered the incorrect adult kibble (should have ordered the sensitivity) and they happily accepted it back and gave a refund.
18 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for sharing Hugo’s story, it really means a lot.
We know how challenging it can be managing chronic enteropathy and finding something that truly works, so it’s wonderful to hear he’s enjoying every mouthful and doing well on the food.
I’m also really glad our team could help get things sorted with the swap, we always want to make things as easy as possible.
Give Hugo a gentle hug from us, and thank you again for your support.
The Omni Team 💛
Great customer orientated company
Great customer orientated company. Very helpful and absolutely want to support you to do the best for your Dog. Thank you Omni. 😀
21 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your kind words, it really means a lot to us.
We’re so pleased to hear you’ve had a positive experience with the team, supporting you and your dog is always our top priority.
Thank you again for your support.
The Omni Team 💛
really impressed
I’ve been really impressed with Omni as a brand. Everything feels high quality and easy to use, and I’ve had a great experience so far. It gives me peace of mind when giving their products to my dog, knowing they’re backed by veterinary knowledge. Their customer service has also been really helpful and responsive, which makes a big difference. Definitely a brand I feel I can trust.
20 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for such a thoughtful review, it really means a lot to us.
We’re so glad to hear you’ve had a great experience and that you feel confident and reassured using our products. That peace of mind is exactly what we aim to provide.
It’s also lovely to hear our customer service team has been helpful and responsive, we’ll be sure to share your kind words with them.
Thank you again for your support.
The Omni Team 💛
Fantastic products
Fantastic products , my dog has loved being on Omni for years , his health is perfect and his vet says that he has the cleanest teeth she's ever seen on a 4 year old. Shiny coat , fresh breath and all from a plant based cruelty free food , we couldn't be happier . I also love that part of my purchase goes towards helping animal and environmental charities.
20 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your amazing review, it really means a lot to us.
We’re so happy to hear your dog is thriving, with great health, a shiny coat, fresh breath and even praise from the vet, that’s wonderful to hear.
It also means a lot that our values around being plant-based and supporting animal and environmental charities resonate with you too.
Thank you for being part of the Omni community.
The Omni Team 💛
Great products excellent customer support
I started with the supplement for irritated skin for my 11 yr old lab , the improvement was incredible. In less than a month the irritation was under control, three
months no sign of irritation. In six months fur had grown back. Coat is thick, shiny and he looks so healthy. I am so impressed with Omni , I have put both him and my 13yr old spaniel on the join supplement. Absolutely incredible results. I have and will continue to recommend the products to all of my friends. Customer service is second to none. Giving advice an support promptly. I cannot recommend this company highly enough. I just wish human remedies for creaky joints and skin issues were as effective!
19 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for such an incredible review, it truly means a lot to us.
We’re so happy to hear the difference the supplements have made for your lab, especially seeing that progression over time with his skin, coat and overall health. And it’s wonderful that both your dogs are now benefiting.
It also means a great deal to hear your kind words about our customer service and your recommendations to others, that kind of support really does make a difference to us.
Thank you again for being part of the Omni community, and for trusting us with your dogs’ care.
The Omni Team 💛
My dog Bambi was attacking our younger…
My dog Bambi was attacking our younger dog several times a day through jealousy and attention seeking. She has been on the calming treats for 6 weeks and barely even snarls at Bou now! These are amazing.
16 April 2026
Reply from Omni Pet Ltd.
Thank you so much for sharing this, it really means a lot.
We know how stressful situations like that can be, so it’s amazing to hear how much calmer things have become for Bambi and that she’s doing so well on the calming treats.
It sounds like such a positive change for both of your dogs.
Thank you again for your support.
The Omni Team 💛
Excellent service when I had a problem…
Excellent service when I had a problem which was dealt with very quickly Thank you
19 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your kind words.
We’re really glad we could get things sorted quickly for you, that’s exactly what we aim to do.
We really appreciate your support.
The Omni Team 💛
The company and products are exceptional
I’ve been with Omni now since Feb 2025
I first saw them on Dragons Den and felt compelled to try
I now have 4 different products subscriptions with them for my Yorkie
Their products definitely help
My Yorkie is full of anxiety and being on the Stress n Anxiety supplements has got him off prescribed medication from the Vets
It’s true you do need to use longer term to see / get the notable affects.
They are most definitely expensive
N my only feedback maybe are they able to use less packaging to make savings in the hope to pass those savings to their customers especially those with longer standing subscriptions
It’s a thought to try to consider please
Thank you also to the amazing customer service as they are so prompt n courteous with their responses and actions. A special shout out to Penny
Thank you so so much
19 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for such a thoughtful and detailed review, Rajni, it really means a lot.
We’re so pleased to hear how much the Stress & Anxiety supplement has helped your Yorkie, especially being able to come off prescribed medication, that’s a huge milestone.
You’re absolutely right that consistency over time is key, and we really appreciate you highlighting that for others.
Thank you as well for your honest feedback on pricing and packaging. It’s something we’re always looking at, and we’ll be sure to pass your comments on to the wider team as we continue to improve.
And thank you so much for the lovely shout out to Penny, she’ll be so pleased to hear that.
We really appreciate your support over the past year.
The Omni Team 💛
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