Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that a... See more
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Review summary
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I've had a couple of consultations with Nico now about some behavioural issues we're having with our one year old spaniel and he has been really helpful. He comes across as very warm and understanding... See more
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Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able t... See more
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After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to... See more
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Company details
- #112 of 154 best companies in Pet Care Store
- #213 of 263 best companies in Pet shop
Written by the company
Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.
Contact info
United Kingdom
- woof@omni.pet
- omni.pet
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I did not agree to Automatic…
I did not agree to Automatic subscriptions, we wanted to try the dog food out not be charged every 4 weeks. Subscriptions need to be made clear, sneaky and nasty, refund policy says you can email only to cancel and if it's before 48 hours, no refund. I'm diisgusted and will put bad reviews on every post, Facebook, Instagram, trust pilot and everywhere I see adverts from this company until it costs them many times the amount of lost revenue they stole from me. I was not aware of any repeat subscription. I've emailed them, let's see their response.
19 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Kev,
We’re sorry to hear how frustrated you’ve felt and appreciate you sharing your concerns.
We’d like to clarify that subscriptions are only created when selected at checkout, and we also offer a clearly displayed one-time purchase option. That said, we understand this wasn’t your experience and how this has led to concern.
Our team did reach out to you the same day and worked to resolve this for you, and we’re glad we were able to find a solution quickly.
If there’s anything further we can help with, please don’t hesitate to get back in touch, we’re always here to help.
The Omni team 💛
Really helped my dogs allergies
Really helped my dogs allergies
Love Omni
Thank you
18 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello,
Thank you so much for your kind words.
We’re so pleased to hear it’s helped with your dog’s allergies, that’s exactly what we love to hear.
Really appreciate you taking the time to share this.
The Omni Team 💛
Customer service is first class
Customer service is first class. They do respond very quickly to my queries
18 April 2026
Reply from Omni Pet Ltd.
Thank you so much for your kind words.
We’re really glad we’ve been able to help and that you’ve had a positive experience with our customer service.
We really appreciate you taking the time to share this.
The Omni Team 💛
Really helped my dogs skin/ allergies
My dog loves this food and it’s really helped clear up her skin and yeasty paws!
18 April 2026
Reply from Omni Pet Ltd.
Thank you so much for your review.
We’re so pleased to hear your dog is loving the food and that it’s helped with her skin and yeasty paws, that’s exactly what we hope for.
Really appreciate you taking the time to share this.
The Omni Team 💛
Reply from Omni Pet Ltd.
Thank you so much for your review.
We’re so happy to hear it’s a hit with your fussy eater, that’s always the biggest win.
Really appreciate you sharing this.
The Omni Team 💛
Excellent food for my dog's allergies
6 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your review.
We’re really pleased to hear the food is helping with your dog’s allergies, that’s exactly what we aim for.
We really appreciate you taking the time to share this.
The Omni Team 💛
THE BEST Products AND staff
THE BEST Products AND staff. I wouldn't buy anything else now for my darling Dottie-sozzidge.
Thanks team OMNI you're the best.
17 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for such a lovely review Fiona, it really means a lot to us.
We’re so happy Dottie-sozzidge is enjoying everything, and we truly appreciate your continued support, it never goes unnoticed.
Thanks again for being such an amazing part of the Omni community.
The Omni Team 💛
Fantastic company to deal with ...we…
Fantastic company to deal with ...we have been using their products for over a year now... they really do work ..our very fussy pooch loves em . Easy to order ... good choice and very speedy delivery. Good customer service if you have issues...
Our pooch had problems with anal glands...the daily chews work miracles ... so impressed
15 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your kind words, it really means a lot to us.
We’re so pleased to hear your dog is loving the products, especially as a fussy eater, and that you’ve had a smooth experience with ordering and delivery.
It’s fantastic to hear the chews have helped with their anal gland issues too, that’s exactly what we hope for.
Thanks again for taking the time to share this.
The Omni Team 💛
We absolutely love Omni Pet!
We absolutely love Omni Pet, there customer service always goes above and beyond and my pup absolutely adores there products! They sell everything from treats, supplements, food and more which makes it a perfect one stop shop. Everything is top quality and I couldn’t recommend more.
17 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your lovely review, it really means a lot to us.
We’re so happy to hear your dog is loving everything and that you’ve had a great experience with our customer service too. That’s exactly what we aim for.
Thanks again for taking the time to share this.
The Omni Team 💛
Good customer service
Omni have given me great customer service and advice when it comes to my dog. Talking to the customer service team put my mind at ease over some of my concerns and they provided me with good advice. Since using their products ive seen great results.
16 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your kind words, it really means a lot to us.
We’re so glad our team were able to put your mind at ease and support you with helpful advice. It’s even better to hear you’ve seen such great results since using our products.
Thanks again for taking the time to share your experience.
The Omni Team 💛
Monty the Beagle-cross loves the food
Monty the Beagle-cross loves the food, he's been eating it for over 3 years, and is a super energetic 10 year old.
It's nutritionally complete and no animals harmed, win win!
14 November 2025
Reply from Omni Pet Ltd.
Thank you so much for your lovely review.
We’re so happy to hear Monty is still thriving on the food after all this time, a super energetic 10-year-old is exactly what we love to hear.
And we couldn’t agree more, a complete diet with no animals harmed really is a win-win.
Thanks again for your support.
The Omni Team 💛
We absolutely love Omni
We absolutely love Omni! Not only do my dogs love every one of their products but they actually work!!! I have 5 dogs and 3 of them had extremely bad skin and I tried everything and spend a fortune and nothing worked UNTIL I used Omni irritated skin chews, within days their skin was completely back to normal. That was 2 years ago now and their skin is still completely fine. Omni really are the best!
16 April 2025
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for this incredible review, it really means the world to us.
We’re so happy to hear how much of a difference the irritated skin chews have made, especially after everything you’d tried before. Knowing they’ve helped your dogs not just short-term but over the past two years is amazing to hear.
And five happy dogs is the best kind of feedback we could ask for.
Thank you again for your support.
The Omni Team 💛
Absolutely love the skin supplements
Absolutely love the irritated skin supplements, they’ve made such a difference in Ralph. We noticed about 4 months ago that he was really itchy to the point his hair was falling out so looked for something to help and these have totally cleared it up. His fur has grown back and he’s no longer scratching all the time! We’ve tried a few Omni products and they never let us down!
15 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for sharing this, it’s wonderful to hear.
We’re so pleased the irritated skin supplements have made such a difference for Ralph, especially with his itching and fur growing back. That must be such a relief to see.
It means a lot to hear you’ve had such a positive experience with our products, thanks again for taking the time to leave such a thoughtful review.
The Omni Team 💛
Great supplements
These are great supplements and really helped my dog .
She ate them easily so they must be delicious and the difference is amazing!
16 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for your kind words, it really means a lot to us.
We’re so pleased to hear the supplements have made such a difference, and even better that she enjoys them too. That’s exactly what we hope for.
Thanks again for taking the time to share your experience.
The Omni Team 💛
The only thing I can say for this…
The only thing I can say for this company is Amazing! My dog has suffered from smelly breath and I researched the best products online and came across OMNI. To be totally honest I was a little sceptical but thought it was worth a try for the first order at half price. I can now say this product has made such a huge difference to his breath and oral health. I don’t agree with water treatments and this delivers better results in only 4 weeks. It’s part of Alf’s daily routine and he is one fussy dog with any food or supplements and most go in the bin, not these as he wolfs them down. Plus I’ve never experienced such excellent customer service (Penny) is 5 star ⭐️
16 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for this amazing review, it truly means a lot.
We’re so pleased to hear the Fresh Breath supplements have made such a difference for Alf, especially as a fussy dog. Knowing he enjoys them and that you’ve seen results so quickly is exactly what we hope for.
And thank you as well for your kind words about the customer service, We’ll be sure to pass your lovely feedback on to Penny, she’ll be so pleased to hear it.
Thanks again for taking the time to share your experience.
The Omni Team 💛
My dog loves Omni
My dog loves Omnis hypoallergenic kibble and the wet food range too. It’s really helped with his allergies, helped stop his itching and means he looks forward to his food everyday! He also has a lot of their supplements which all work well and he enjoys taking them too so it’s a win all round! Thanks Omni.
16 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Thank you so much for such a lovely review, it really means a lot to us.
We’re so happy to hear your dog is doing so well on the hypoallergenic kibble and enjoying the wet food too, especially that it’s helped with his allergies and itching. That’s exactly what we hope for.
It’s also great to hear he’s loving the supplements, that definitely sounds like a win all round.
Thanks again for taking the time to share this.
The Omni Team 💛
Reply from Omni Pet Ltd.
That's great to hear, thanks so much for taking the time to share your feedback, we really appreciate it.
The Omni Team 💛
We love Omni 🩵
I’ve been using OMNI products for my dog for a few months now, including the dental sticks, pre & probiotic chews, and the anal gland chews, and I honestly couldn’t be happier.
Firstly, the customer service has been amazing. Any questions I’ve had have been answered quickly and really helpfully, and you can tell they genuinely care about both the pets and their owners. It’s made the whole experience feel really supportive and trustworthy.
In terms of results, I started noticing small changes within the first few weeks, but over the last 3–6 months it’s been a big difference. The dental sticks have really helped with fresher breath and cleaner-looking teeth. The pre & probiotic chews have made a noticeable improvement in digestion – much more consistent stools and a generally happier tummy. The anal gland chews have been a game changer too, with no more scooting or discomfort, which has been such a relief. (I know these can take a little time to fully work, but sticking with them has definitely paid off.)
Overall, I’ve had such a positive experience with the brand. The combination of great customer service, products that actually deliver results over time, and how much my dog enjoys them makes it an easy recommendation. I’d definitely suggest giving OMNI a try if you’re looking to support your dog’s dental health, digestion, and overall wellbeing.
Overall, I’ve had such a positive experience with the brand. The combination of great customer service, a product that actually delivers results, and how much my dog enjoys them makes it an easy recommendation. I’d definitely suggest giving them a try if you’re looking to improve your dog’s dental health.
15 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Eve,
Thank you so much for such an incredible and detailed review. We’re absolutely delighted to hear the positive impact across dental health, digestion, and anal gland support, and that sticking with the products has paid off over time.
It also means a lot to hear your kind words about our customer excellence team. We truly appreciate your recommendation and support. The Omni team 💛
We have been using the Omni skin and…
We have been using the Omni skin and joint supplements for our miniature dachshunds, the girls love them and think they’re treats! Definitely seen an improvement with Daisy’s itchy skin!
13 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Jaime,
Thank you for your lovely review. We’re delighted to hear your dachshunds are enjoying both our irritated skin and Joints supplements (and think they’re treats!) and that Daisy’s itchy skin has improved, that’s wonderful to know.
The Omni team 💛
Fantastic customer service
Fantastic customer service, and fast delivery. Most importantly, our three dogs absolutely adore this food. They get SO EXCITED to eat it! Admittedly they were never fussy eaters, and I wanted to move them to this because it's plant based more than anything else, but I didn't have high hopes they would like it. I've never seen them get so excited over anything, with the possible exception of a tin of sardines.
15 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Kate,
Thank you so much for your fantastic review. We’re delighted to hear your dogs are loving the food, that level of excitement at mealtimes is the best!
It’s also wonderful to know you’ve had a great experience with our customer excellence team and delivery.
The Omni team 💛
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