On Air Parking Reviews 252

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the company for its affordable pricing and positive user experience, highlighting the ease and efficiency of the parking process. Many people appreciate the convenient locations and the helpful, friendly staff and drivers. However, some customers encountered issues with the service, particularly concerning shuttle availability and wait times, with some reporting long waits or no shuttle service at all. A few other people also felt that the staff at certain locations were unhelpful or that there were unexpected additional fees.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express significant frustration with shuttle... See more

Location

People report ambiguous experiences with location. While some customers found parking locations easy to find,... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff, highlighting friendly,... See more

Price

Reviewers highlight positive aspects of price, with many finding the rates affordable and a good value.... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the service easy... See more

Based on these reviews

Rated 4 out of 5 stars

The indoor parking near the cruise lines entrance was nice, but the shuttles were caught in a very bad traffic gridlock, nearly causing us to miss the Celebrity cruise ship's departure time (we eventu... See more

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Rated 4 out of 5 stars

Hotel personnel and drivers are friendly and helpful. I have used this company multiple times. On Sunday night, December 21, there was a glitch between hotel and driver. When driver arrived, he was no... See more

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Rated 5 out of 5 stars

Most affordable, efficient, simple parking experience for long term at pdx you can find. I know it's not every time, but this time we didn't wait at all for our shuttle each way. They were already the... See more

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Rated 5 out of 5 stars

We booked last minute since we didn’t expect the weather to was bad that morning. Easy process in booking and very quick parking process. Then when my husband came back after midnight they gladly pi... See more

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Rated 5 out of 5 stars

Amazing customer service! First time ever leaving my car (for a week) in a lot in Oakland, CA. Extremely easy to us the app to find a lot with their prices listed & photos of how sercure each of the l... See more

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Rated 5 out of 5 stars

It’s was easy and quick to reserve a parking spot with the On Air Parking app! The price was amazing for New York City. Once you reserve with the app you will immediately get a QR code to show the pa... See more

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Rated 5 out of 5 stars

The directions that were sent to me via email were spot on! Only thing that could be better is a topo map showing exactly where to park but easy enough to find. The drivers were most pleasant and very... See more

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Rated 5 out of 5 stars

Drivers were prompt and courteous, hotel staff was kind and hospitable. I liked that in bad weather there was a place to wait inside the hotel where you could use the restroom, relax comfortably and... See more

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Rated 5 out of 5 stars

Near Pittsburgh, PA airport. On time. Good rates. Friendly, helpful drivers. Clean vehicles. Easy to schedule. Many options and shuttles to choose from. Great experience! Will definitely use again.

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Rated 5 out of 5 stars

I wasn”t able to find the parking structure. But I really want to highlight their customer service. This was the first time a company actually followed up with me after I wasn’t able to use the ser... See more

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Rated 5 out of 5 stars

I've used them several times. Very easy to book on their website. Reasonable rates and no fee to cancel. They even extend the end time automatically at no extra charge! Will continue to book with them... See more

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Rated 1 out of 5 stars

I will never use this company again. They advertised that a shuttle service was available only for us to find out that it was not. We nearly missed our flights. They are not offering a refund for the... See more

Rated 5 out of 5 stars

CORRECTION to my review on November 15 (re: Q&S Renaissance). Following my review, I received a personal, and very sincere call from OnAirParking. I greatly appreciated the kind and personal attent... See more

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Rated 2 out of 5 stars

The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when... See more

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Rated 5 out of 5 stars

Second time used for parking while on a cruise. Easy check in, shuttle was on site to transport to airport about 15 mins away. Did have to wait a little long for the shuttle at airport to come pick us... See more

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Rated 5 out of 5 stars

Great shuttle drivers-friendly and knowledgeable. Location very convenient for getting quickly to airport. Wide parking spaces makes it easy to get in and out of space.

Rated 5 out of 5 stars

We parked at Marriott hotel near SeaTac airport. There were plenty of parking spots, well illuminated and fenced. I feel pretty safe. The security guard was very polite. The shuttle was frequent and o... See more

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Rated 1 out of 5 stars

⚠️ WARNING: Parking Scam — Do NOT Use This Place We booked our parking spot in advance, paid the full amount, showed up exactly at our scheduled drop-off and pick-up times, and followed ever... See more

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Rated 5 out of 5 stars

What is greatness? For me it’s doing the job you said you’re going to do exactly as promoted or promised. I parked my car behind Clarion hotel as I was instructed to do. I paid online. I... See more

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Rated 5 out of 5 stars

First time user, I was skeptical at the inexpensive price - but the hotel we parked at was safe and accommodating and our experience could not have been better. 100% will definitely use again!

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Rated 5 out of 5 stars

Site was easy to find; driver friendly and helpful with luggage and with tips upon return. Fantastic price compared to other parking areas.

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Rated 5 out of 5 stars

Fast friendly service. Dropped off my vehicle at the door and got on a waiting bus for a short ride to the airport. Good valet service. No self parking, waiting in the cold or rain for a shuttle in th... See more

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Rated 5 out of 5 stars

Everything went exactly as planned, which in my experience, is very rare. Thank you for making the parking arrangements so easy.

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Rated 5 out of 5 stars

I’ve used OnAirParking several times. Things always work seamlessly and just as described. I’ve been satisfied that the prices are fair.

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Rated 5 out of 5 stars

Excellent customer service. They are prompt in responding to inquiry, great price and easy to book parking. Three years now and thoroughly enjoying the service!

Company replied

Rated 5 out of 5 stars

Nice, close to the port, affordable, transportation to and back to the ship very good (don't forget to tip the driver please)...Highly recommended.

Rated 5 out of 5 stars

This site worked perfectly and used a local reputable company i have used in the past, but at a cheaper rate than booking directly.

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Rated 5 out of 5 stars

Easy to reserve, clear parking instructions and affordable rates. I like that it was so close to the airport. I would use On-Air parking again.

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Rated 5 out of 5 stars

The prices were great! The Shuttle from the hotel wasn't so good. The seats had seat covers which covered the seat belts. We were unable to use the seatbelts in the shuttle. Not happy about that. Can... See more

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Rated 5 out of 5 stars

The parking spot worked for me. the price i thought was a good deal the shuttle there was awesome now the shuttle back was a little full and fast he got out a mile or two crossed the median at one pla... See more

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Rated 5 out of 5 stars

Your employees took care of me from start to finish. I needed to leave my car in your lot a few extra hours due to last minute flight changes. Your employees were very comforting to me at a very stres... See more

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Rated 5 out of 5 stars

Ease of booking. Great price for a great parking garage near the airport. I've used On Air Parking exclusively for the last few years.

Rated 2 out of 5 stars

Parking and getting to the airport was fine, however returning was unnecessarily difficult. We called for a shuttle twice, once when we got our bags and once after 20 minutes of waiting. Was told the... See more

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Rated 5 out of 5 stars

I have been using OnAir parking for years now for the ATL airport and it is reasonably priced, easy to use and safe.

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Rated 5 out of 5 stars

On Air Parking makes it easy to book a parking close to the Airport reasonably priced and with a shuttle to take a traveler to and from the airport.

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Rated 5 out of 5 stars

The driver of the shuttle on the trip back was very helpful and patient in answering my questions. He took me right to my car and put my suitcase in the trunk.

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Rated 1 out of 5 stars

Charged us extra to get our car back even though we were within our reservation pickup time. The staff said our Toyota 4Runner was “oversized” so it was an extra fee. No one said anything when we dr... See more

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Rated 1 out of 5 stars

We parked for two nights and rear car window got smashed! We trusted that the place is safe but anybody can enter in the gate, no any form of security and upon reaching out after the incident, the p... See more

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Rated 5 out of 5 stars

I was running late so I called ahead they had everything ready for me to just park and go absolutely amazing people and very easy going and very professional definitely the only parking place ill ever... See more

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Rated 4 out of 5 stars

Best rates and hassle free parking. Make sure to hold on to QR code for booking that comes as attached to confirmation email

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Rated 4 out of 5 stars

The parking at "Park at he Docks" was great. However, my confirmed parling for our next trip was changed by you to s different provider. I am not happy about that.

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Rated 5 out of 5 stars

Best rates, excellent service with shuttle. I always check OnAir first when flying.

Rated 5 out of 5 stars

First time in Indoor Parking at FINE. Didn't have to worry about scraping off ice and snow at midnight.

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Rated 5 out of 5 stars

A great way to park and ride to the Las Vegas airport. Cheaper than a one-way Uber/Lyft. This will be our go to when we fly anywhere.

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Rated 5 out of 5 stars

I had a great experience making reservation on the website and then actual parking was as per information provided by OnAir. So, overall it worked well for me.

Company replied

Rated 1 out of 5 stars

I EXPERIENCED THE WORST CUSTOMER SERVICE WITH THIS COMPANY. WE WAITED OVER AN HOUR AT THE CRUISE PORT FOR PICK UP. EVERY TIME WE CALLED A VERY UNPROFESSIONAL PERSON WOULD YELL UNITELLIGBLE WORDS IN TH... See more

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Rated 1 out of 5 stars

I booked my parking and paid in advance for my trip to CA for xmas at the beginning of the week. Today, 4 days later, they called and left a message stating that the staff at the location overbooked t... See more

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Rated 5 out of 5 stars

Staff is very friendly and extremely helpful. Safe parking spot. Can’t find anything wrong. Thank you for the wonderful staff you have.

Company replied

Rated 5 out of 5 stars

The parking was right across from the airport. With all the construction going on there it was a safer and cheaper way to park. The hotel has a shuttle to drop off and pick up people. I will use it ag... See more

Company replied


Company details

  1. Car park
  2. Car rental company
  3. Travel agent

Information provided by various external sources

We sell 5 star parking at the lowest rates in the country!


Contact info

4.2

Great

TrustScore 4 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

First time user

First time user, I was skeptical at the inexpensive price - but the hotel we parked at was safe and accommodating and our experience could not have been better. 100% will definitely use again!

3 December 2025
On Air Parking logo

Reply from On Air Parking

Thank you so much for the amazing review! We’re so glad your first experience exceeded expectations and that you felt safe and well taken care of. We can’t wait to help you again next time Melissa.

Rated 5 out of 5 stars

Great parking

Great parking, safe and well lit.

21 December 2025
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Reply from On Air Parking

Thanks so much Barbara! We’re glad you had a great parking experience.

Rated 5 out of 5 stars

Checked all the boxes

Smooth process, friendly staff, reasonably priced.

6 December 2025
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Reply from On Air Parking

Checked all the boxes is the best compliment Aprylle — thank you!

Rated 5 out of 5 stars

Good so far

Good so far, dropped it off and easy process!

23 December 2025
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Reply from On Air Parking

Thanks so much! Glad drop-off was easy — hope the rest is just as smooth Lina.

Rated 1 out of 5 stars

PARKING LOT LOST MY CAR KEY

I tried this lot on a short cruise. A bit of confusion on the way to the ship but it resolved.
I tried them again. Better, although taken for a long ride on the way back.
On my third try, after a long tour of various ships in port, I arrived at the lot to find that they did not have the key to my car. They THOUGHT I was returning 2 days earlier, which was wrong.
4 days later, many telephone calls, 2 Uber rides and still no key.
Jan 9. Still no reply. No key

20 December 2025
Unprompted review
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Reply from On Air Parking

We’re really sorry for the frustration this caused Dave, especially during a busy holiday travel period. While we don’t own or manage the parking facility or shuttle operations, we do care about your experience and would be happy to help reimburse the added Uber costs—please email your receipts to hello@onairparking.com
so our team can review. We appreciate you bringing this to our attention and will share the feedback with the facility as well.
UPDATE: Dave, thank you again for taking the time to speak with me this morning—and we’re truly sorry for how stressful this has been. Just to clarify for other readers, your review relates to the parking facility’s onsite handling and lack of call-backs, and while On Air Parking is the reservation platform and independent from the lot’s day-to-day operations, our team has been in communication with you multiple times to help get this resolved. The keys have been located and are on the way back to you, with delivery expected today, and thank you so much for booking with On Air Parking—we truly appreciate it and look forward to welcoming you back again.

Rated 1 out of 5 stars

I booked my parking and paid in well in advance to have my reservation canceled because of overbooking right before xmas!

I booked my parking and paid in advance for my trip to CA for xmas at the beginning of the week. Today, 4 days later, they called and left a message stating that the staff at the location overbooked the parking and that they had to cancel my reservation and refund my money. I have NOT been able to find any parking close to what I could have paid at another location at the time I booked with On air Parking. I am extremely frustrated and disappointed.

19 December 2025
Unprompted review
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Reply from On Air Parking

We understand how frustrating this is, especially so close to the holidays, and we truly wish this had not happened. While we don’t own or manage the parking facility, we were notified of the overbooking as soon as it was identified and reached out right away so you wouldn’t arrive without parking. Our support team left a message trying to connect with you to help rebook at an alternative location, and we’re still more than happy to assist in finding the best available option. We’re truly sorry this happened, and we are discussing this with the facility to better understand what occurred, as we only sell the allotted spaces they provide.

Rated 2 out of 5 stars

Shuttle Service is not dependable

What started as a great experience turned out bad. Dropping the car off at local hotel (where parking was at) was easy and somewhat convenient. Had to wait for the shuttle, but expected that. The return however was not good. Notified the hotel when we were leaving the terminal. They never contacted the driver, who doesn’t wait for passengers like all of the other shuttle services. He was at the far end of the shuttle area and we were near the front. He just drove on past. I contacted the hotel again and was told they’d have the driver come back around to get me, but that was a lie. The driver returned to the hotel and we waited nearly 30 more minutes for him to arrive, after seeing other parking shuttles pass by numerous times. I contacted OnAir Parking (my booking service) and they said they are just a booking agency and not responsible for the service I get -- I did not book through the hotel, I booked through OnAir. I paid OnAir. I got communication from OnAir. So, I would say they are responsible, or at least responsible to only use dependable parking options. I feel this was handled poorly by OnAir.

12 December 2025
Unprompted review
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Reply from On Air Parking

We’re really sorry to hear how frustrating your return experience was, especially after things started off well. While On Air Parking is a reservation platform and does not own or manage the parking facilities or shuttle drivers—similar to how a travel site like Travelocity books flights but doesn’t control airline staff behavior—we truly care about how our customers are treated. We take this feedback seriously and will be reviewing it with the facility, as we agree this experience fell short of expectations, even though the shuttle operations themselves are outside of our direct control.

Rated 5 out of 5 stars

Great rates

6 November 2025
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Reply from On Air Parking

Thank you! We’re glad you found a great rate — hope to help again soon Lou!

Rated 5 out of 5 stars

Excellent service

Easy to book. Good price. Good location.

27 November 2025
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Reply from On Air Parking

Thank you for the great feedback Abbas! We’re glad to hear booking was easy and that you were happy with the price and location. We truly appreciate you choosing us and hope to serve you again on your next trip.

Rated 5 out of 5 stars

Safe and secure

Safe and secure

27 November 2025
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Reply from On Air Parking

Thank you for sharing Joshua! We’re glad to hear you felt the facility was safe and secure. We appreciate your trust and look forward to helping with your parking again in the future.

Rated 5 out of 5 stars

Easy access to and from Ohare

Secure, affordable and very convenient!

5 November 2025
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Reply from On Air Parking

Thank you for the great feedback Jimmy! We’re happy to hear the location was secure, affordable, and convenient with easy access to and from O’Hare. We appreciate you choosing us and hope to assist you again on your next trip.

Rated 5 out of 5 stars
On Air Parking logo

Reply from On Air Parking

Thank you for the kind words Sergio! We’re glad you had a great experience and truly appreciate you choosing our service. We look forward to helping you again in the future.

Rated 5 out of 5 stars

we can always count on On Air Parking

we can always count on On Air Parking. The shuttle had just left when we got there, and the lady called the driver and they came back for us. Very short wait time on pick up. Very reasonably priced. Great staff.

13 November 2025
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Reply from On Air Parking

Thank you for sharing this wonderful feedback Kim! We’re glad the staff was able to quickly coordinate with the driver and keep your wait time short. We truly appreciate your trust in On Air Parking and look forward to being there for you on future trips.

Rated 5 out of 5 stars

A great way to park and ride to the Las…

A great way to park and ride to the Las Vegas airport. Cheaper than a one-way Uber/Lyft. This will be our go to when we fly anywhere.

27 November 2025
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Reply from On Air Parking

Thank you for the great review Cynthia! We’re glad the parking option was convenient and a better value than rideshare. We truly appreciate your trust and look forward to being your go-to choice for future trips.

Rated 5 out of 5 stars

Super friendly

Super friendly! Prompt pick up and drop off.

27 November 2025
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Reply from On Air Parking

Thank you! So glad everything was prompt and the team was super friendly Meggan.

Rated 5 out of 5 stars

This was our second time and everything…

This was our second time and everything was great. We will use again.

27 November 2025
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Reply from On Air Parking

Thank you! We really appreciate you coming back — so glad everything was great, and we look forward to helping you again Allen.

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